Carers Matter Norfolk

Feedback

• Wonderful support

  5

  Submitted by Lyn Jermey 15th November 2022

  Hayley was very caring and supportive, reaching out to other areas of support for our son. She has a lovely manner with people and is so easy to talk to and discuss matters that are difficult for us. She was very efficient with putting things in place for us, and always responds quickly.

• Reply from Carers Matter Norfolk

  Thank you for leaving your feedback. We are pleased that you felt able to discuss things that are important to you and we were able to help you to get support that you need.

• Looking after dad

  5

  Submitted by Anonymous 21st September 2022

  A different person phoned to who I was expecting, but this was to make sure I wasn’t missed, so I was grateful for that. I have delayed in writing a review as I am used to broken promises, but everything discussed has been actioned including making contact with social services to arrange 24hr care for our holiday which has hugely relieved my stress. Many thanks for all the help.

• Reply from Carers Matter Norfolk

  We really appreciate you taking the time to leave this review. We are glad to have been able to help you, including with the arranging of care for your holiday.

• Very knowledgeable

  5

  Submitted by Anonymous 15th September 2022

  Hayley was really kind and put me in touch with other colleagues who will be able to help me as i have been caring for my husband for 5 years without any help

• Reply from Carers Matter Norfolk

  We are glad that you have been in contact with us and that Hayley was able to help you. It is so important that people looking after a family member or friend are able to have the help, support and information that is needed.

• Helpful and supportive

  5

  Submitted by Anonymous 7th September 2022

  Timely response in a pleasant and professional way. Great support for my elderly parents. Helene is a star.

• Reply from Carers Matter Norfolk

  We are really pleased that the support has been so helpful to you and your parents. Many thanks for taking the time to leave feedback. It is appreciated.

• Feedback from Conversation with Hayley

  5

  Submitted by Anonymous 7th September 2022

  Hayley was very kind and understanding and thorough

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you. Pease don\'t hesitate to get in contact again if your circumstances change and you need further advice or support. Thank you for taking the time to give feedback.

• Careful Support

  5

  Submitted by Anonymous 25th August 2022

  A useful structured consultation to identify strengths, weaknesses, opportunities and threats to my new role as a carer

• Reply from Carers Matter Norfolk

  Thank you for your feedback and we are glad that you find your time talking to us helpful. Please do contact us again if you need more advice or support.

• At last I feel that support is out there

  5

  Submitted by Polly 2nd August 2022

  I had a long productive conversation with Sheila who explained things very well and listened to my problems. She has given me a lot of information which may help me in the future. I had not realised that there was so much more support out there. I'm sure she had gone over her allotted time but she was very patient and I felt much more positive after speaking with her.

• Reply from Carers Matter Norfolk

  We are really pleased that we have been able to help you and make you aware of the support available to you. It is hugely important to us that everyone looking after a family member or friend is able to have the information and services that they need. Please do contact us again if you need more information or advice.

• Haley was on time very friendly and helpful

  5

  Submitted by jeffery roskilly 29th July 2022

  Haley was very helpful giving me advice in a friendly polite way

• Reply from Carers Matter Norfolk

  We are pleased to have been able to have helped you. And thank you for taking the time to leave feedback. We appreciate it.

• Very useful conversation with Karen

  5

  Submitted by David Jackson 26th July 2022

  Excellent, very friendly and helpful and Karen had time for my questions. renewed my faith as I wanted to talk to a live person as opposed to the necessary searching the web and checking many links.

• Reply from Carers Matter Norfolk

  Many thanks for your feedback, and we are glad to have been able to help you. We recognise the value of having someone to talk to about your caring role. While we keep our website updated based on feedback from people looking after someone and our staff, we know someone listening and talking through what is available can be hugely important. Please do not hesitate to contact us if you need more support.

• Online chat

  5

  Submitted by Eva Kolanowska 21st July 2022

  I have used the online chat service a couple of times and it has always been so quick and easy to use. I have obtained the information I have needed promptly which is of great help. I am a social worker in Adult Social Services where time is precious.

• Reply from Carers Matter Norfolk

  Thank you for your comments about your experience of using the online chat on our website. Our team look to give people the best possible experience whether they call us, email, use the online chat or are speaking to us face-to-face. We really appreciate the important roles of other professionals and volunteers in supporting people looking after family members or friends. Thank you for your support.