Carers Matter Norfolk

Feedback

• Thank you for your help and understanding

  5

  Submitted by Anonymous 20th March 2022

  After speaking to Samantha, I felt so much better, As a carer for my husband, I felt I wasn't coping very well, and not reacting in a way that I should, she reassured me that I was doing my best, it was ok to get frustrated it's a natural reaction, she gave me lots of information and suggested places I could try to get some time off on my own, just talking to someone just helps some times thank you

  
  
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• very polite just talking was good

  5

  Submitted by Anonymous 17th March 2022

  polite and helpful

  
  
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• Looking after my husband

  5

  Submitted by Cheryl kemp 16th March 2022

  The lady was so kind and put me at ease laughing and joking with me felt like i was talking to a friend

  
  
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• Life hard being a fulltime carer

  5

  Submitted by Anonymous 13th March 2022

  My wife suffers from PSP (Progressive Supranuclear Palsy) and I am finding the task of a carer very exhausting. Hayley from Carers Matter made contact after my wife's Neurology Nurse made a recommendation. We had an hours long discussion about the help available. She sent me some very good links on the internet & I am awaiting to hear of more help that may be forthcoming. I am hoping for some respite to help my tiredness and mental frustrations.

• Reply from Carers Matter Norfolk

  We are glad that Hayley has been able to help you. Do please stay in touch with us and make sure you are continuing to get all the support and advice available to you.

• Advice and support.

  5

  Submitted by Michael Hitchins 13th March 2022

  Carers matter have been invaluable in providing the reassurance that I have everything in place to care for my mother and that I am not alone in my experience as an unpaid carer. Thank you.

• Reply from Carers Matter Norfolk

  Thank you for your feedback. It is so important people looking after family members are given the support they need and deserve.

• Compassionate, considerate and concise

  5

  Submitted by Chris Loukes 11th March 2022

  Shiela took my details and explained everything in a very friendly and professional manner

  
  
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• Carer assessment

  5

  Submitted by Anonymous 22nd February 2022

  I really appreciated Rebecca’s support and listening skills. She’s also sent me a variety of support resources to use . Thanks a lot!

  
  
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• Thank you!

  5

  Submitted by Ginny Germaney 18th February 2022

  Thank you so much for everything, Becca - it was good to talk to someone, who listened and supported me. Really appreciate all the support and advice given to me during my carers assessment and afterwards with the links sent to me in email. Thank you so much.

• Reply from Carers Matter Norfolk

  We are glad we have been able to help you and really hope the advice and support given can continue to make a real difference to you. Thank you for your feedback.

• A wealth of information!

  5

  Submitted by Anonymous 16th February 2022

  I spoke with Samantha, who was incredibly helpful! She was a wealth of information and provided me with so many resources to help me with applying for benefits, local volunteer services to help my family and I, as well as preparing an emergency carer plan. A wonderful service for people who are new to caring for family/friends!

• Reply from Carers Matter Norfolk

  We are really pleased that the information and support has been so helpful. It is important to us that people looking after family members or friends are able to access the help that is relevant to them. Do not hesitate to contact us if you need further advice or support.

• At first I was mythed

  5

  Submitted by john.etheridge 14th February 2022

  I had an in initial call which was good and led me to believe I could be helped and then the follow up call with an assessor but although it was a good call it left me feeling a bit flat and un helped. I mentioned this in an email that it wasn't quite what I expected and a lady called Sam a supervisor got in touch. She went over things and it turned out there was a bit more they could do based on my initial phone call and I have to say since she took over it has been fantastic. She really cares and goes out of her way to help and get the help that you need. if you don't think it was what you were expecting say so and there are people who will help to put it right or to advise if needed. That makes a great service and I am very pleased with the help and support I am now currently receiving

• Reply from Carers Matter Norfolk

  Thank you for contacting us to let us know that you didn’t feel you had been given the help you needed. We are glad we have been able to act on that, and that you now are pleased with the help and support you are receiving. It is important to us that you and everyone looking after a family member or friend can get the support they need. And, as you say, that includes carers knowing they can tell us if they feel they haven’t had the support they expect. Thank you for leaving your review.