Carers Matter Norfolk

Feedback

• Applying for an emergency Carers card.

  5

  Submitted by Anonymous 8th October 2021

  All good.

  
  
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• VERY HELPFUL

  5

  Submitted by James 28th September 2021

  I spoke to Hayley. I have several problems supporting my 40 year old son who suffers from psychosis,anxiety and depression.She was very very helpful. Hayley pointed me in the right directions for more help and gave me lots of good advice and tips.I felt completely at ease with Hayley and thought she was a credit to your company. Thankyou so much,it really helped me in a difficult time for me and my son.

  
  
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• Carer in need of direction

  5

  Submitted by Sarah Fish 20th September 2021

  After my father passing away, I was unsure of where to turn for help. I was referred to Carers Matter by my mums Occupational Therapist. After speaking to Hayley, she was a wealth of knowledge and has massively helped me to relieve some of the pressure in my day to day life at home and for my care role with my mum! Never be afraid to ask for help, we all need it from time to time! Not only was Hayley very knowledgeable, I also found the Facebook page a wealth of knowledge. I have also been told today that Carers Matter have an Instagram page!!

  
  
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• helpful and understanding

  5

  Submitted by Kate Spain 7th July 2021

  I contacted Carers Matters for a Carer's assessment but knew that they had a backlog of cases. When they did contact me, both Hayley and Sam were very supportive and understanding of the pressures of caring for my husband who has dementia. I felt I was talking to someone who could really help me. I was provided with a lot of useful information and felt energised after the call.

• Reply from Carers Matter Norfolk

  We are very glad that we were able to help you and that you have found this useful. It is so important that as a carer you are able to have the advice and support that you need. Thank you for taking the time to leave feedback on our support. We will pass your comments on to our team.

• I felt heard

  5

  Submitted by Jane Thompson 5th May 2021

  Samantha gave me lots of helpful information and I wouldn’t hesitate to contact again for further help & advice

• Reply from Carers Matter Norfolk

  We are so pleased that Samantha was able to help you in this way. We are really glad the information provided was so helpful to you, and please do contact us if you need more at any time. We have also passed on your feedback to Samantha.

• Weeks of waiting

  1

  Submitted by Anonymous 19th March 2021

  I have been waiting for a call from this company for months. I put a request in for a call end of December after a terrible christmas. Would of left no stars but you have to put something. Now being helped by a charity

• Reply from Carers Matter Norfolk

  We are very sorry for your bad experience and want to apologise for the fact you have not had a call from us as you requested. We have experienced a high call volume at this time but this should not have caused you to have a problem like this with our service. We are glad that you are now getting some support, but if you would like to talk about what additional support may help, if you contact us at info@carersmatternorfolk.org.uk and give your contact details, we will ensure our service manager rings you back within two working days. We will also take your feedback on board and look into it as we aim to continuously improve our service.

• Always get an answerphone

  1

  Submitted by 18th September 2020

  I have tried on numerous occasions to contact this organisation by phone in the last few weeks, but have never been successful in getting through. It is hard to pick up phone and call and not be supported, just a human being to talk to would be good

  
  
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• Fantastic practical and emotional support

  5

  Submitted by Pauline 14th September 2020

  I have cared for my partner for a number of years and contacted Carers Matters as he has been diagnosed with cancer. Sam did the first part of my assessment. She provided helpful practical advice in a professional sympathetic way. I had been dreading the call but instead I now feel I have positive choices. Thank you Sam

  
  
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• A wealth of information

  5

  Submitted by Penny Bailey 24th July 2020

  I only phoned with one query but I was asked if I was aware of so many other sources of support and information. Samantha explained them and asked if I would like contact details. Although most are not relevant to me currently, it is very useful to have the details especially for emergency situations. She promised to email me with the information and true to her word this was in my inbox within the hour. Thank you

  
  
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• Struggling to care for partner

  5

  Submitted by Anonymous 15th May 2020

  I phoned carers Matter for emotional support with caring for my partner, who is non-compliant with health advice. I spoke to "Sam" who went above and beyond to understand the situation, empathise with me, offer practical ways forward and generally make me feel very well supported. I found the service easy to access, immediate and targeted to my needs.

  
  
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