Carers Matter Norfolk

Feedback

• Dry understanding

  5

  Submitted by David Gaster 19th January 2022

  The person I spoke to has really good interpersonal skills.

  
  
  Leave a provider response

• Wonderful support.

  5

  Submitted by Ann Barlow 9th November 2021

  I have received wonderful support from Rebecca at Carers Matter Norfolk regarding my caring role for my husband. We did a Carers Assessment before and her follow up calls to the council and to me to ensure I am ok after my emergency health scare last week. Because of her, a lady called Amy contacted me Adult Social Services to offer support and I am now feeling more at ease to ensure I can continue my caring role safely and for a much longer time, whilst looking after me.

• Reply from Carers Matter Norfolk

  We are pleased we have been able to help. Being able to work together with other partners to ensure you get the help and support you need is really important to us. As a carer, your health and wellbeing is so vital, both for you and the person you care for.

• a very pleasant meeting

  5

  Submitted by Stuart Henning 2nd November 2021

  a very informative over the telephone meeting with Hayley who gave me valuable advice regarding the help and care I can obtain now and in the future for me and my wife. Many thanks to her.

• Reply from Carers Matter Norfolk

  We are glad to have been able to help, And we trust the support and information is of real benefit to you.

• Applying for an emergency Carers card.

  5

  Submitted by Anonymous 8th October 2021

  All good.

  
  
  Leave a provider response

• VERY HELPFUL

  5

  Submitted by James 28th September 2021

  I spoke to Hayley. I have several problems supporting my 40 year old son who suffers from psychosis,anxiety and depression.She was very very helpful. Hayley pointed me in the right directions for more help and gave me lots of good advice and tips.I felt completely at ease with Hayley and thought she was a credit to your company. Thankyou so much,it really helped me in a difficult time for me and my son.

  
  
  Leave a provider response

• Carer in need of direction

  5

  Submitted by Sarah Fish 20th September 2021

  After my father passing away, I was unsure of where to turn for help. I was referred to Carers Matter by my mums Occupational Therapist. After speaking to Hayley, she was a wealth of knowledge and has massively helped me to relieve some of the pressure in my day to day life at home and for my care role with my mum! Never be afraid to ask for help, we all need it from time to time! Not only was Hayley very knowledgeable, I also found the Facebook page a wealth of knowledge. I have also been told today that Carers Matter have an Instagram page!!

  
  
  Leave a provider response

• helpful and understanding

  5

  Submitted by Kate Spain 7th July 2021

  I contacted Carers Matters for a Carer's assessment but knew that they had a backlog of cases. When they did contact me, both Hayley and Sam were very supportive and understanding of the pressures of caring for my husband who has dementia. I felt I was talking to someone who could really help me. I was provided with a lot of useful information and felt energised after the call.

• Reply from Carers Matter Norfolk

  We are very glad that we were able to help you and that you have found this useful. It is so important that as a carer you are able to have the advice and support that you need. Thank you for taking the time to leave feedback on our support. We will pass your comments on to our team.

• I felt heard

  5

  Submitted by Jane Thompson 5th May 2021

  Samantha gave me lots of helpful information and I wouldn’t hesitate to contact again for further help & advice

• Reply from Carers Matter Norfolk

  We are so pleased that Samantha was able to help you in this way. We are really glad the information provided was so helpful to you, and please do contact us if you need more at any time. We have also passed on your feedback to Samantha.

• Weeks of waiting

  1

  Submitted by Anonymous 19th March 2021

  I have been waiting for a call from this company for months. I put a request in for a call end of December after a terrible christmas. Would of left no stars but you have to put something. Now being helped by a charity

• Reply from Carers Matter Norfolk

  We are very sorry for your bad experience and want to apologise for the fact you have not had a call from us as you requested. We have experienced a high call volume at this time but this should not have caused you to have a problem like this with our service. We are glad that you are now getting some support, but if you would like to talk about what additional support may help, if you contact us at info@carersmatternorfolk.org.uk and give your contact details, we will ensure our service manager rings you back within two working days. We will also take your feedback on board and look into it as we aim to continuously improve our service.

• Always get an answerphone

  1

  Submitted by 18th September 2020

  I have tried on numerous occasions to contact this organisation by phone in the last few weeks, but have never been successful in getting through. It is hard to pick up phone and call and not be supported, just a human being to talk to would be good

  
  
  Leave a provider response