Carers Matter Norfolk

Feedback

• Rude staff

  1

  Submitted by Anonymous 4th July 2023

  Wasn’t too impressed with their “help”, not sure why I bothered ringing!!! Very rude & feel worse than before!!!

• Reply from Carers Matter Norfolk

  We are very sorry that you have had a bad experience when calling us. We really do want to make sure you get the support that is right for you. If you have not already been in touch with us again, please do call us again or email info@carersmatternorfolk.org.uk And we would also like to look into the bad experience you have had with your call, if you do want to tell us more about what happened.

• Helpful and informative

  5

  Submitted by Angela Hogg 29th June 2023

  This was my first contact with Norfolk carers what a breath of fresh air. Just be talking to Rebecca it made me realize that all carers face different obstacles and pressures and a voice at the end of the phone is amazing helping you understand things and how to look after your own wellbeing. The information that was sent through afterwards had so many different types of support accessable if needed.

• Reply from Carers Matter Norfolk

  We are glad that you found the help and advice valuable. It is important that everyone looking after a family member or friend is listened to, so their situation and what will help can be understood. Helping you to look after your own wellbeing in ways that are right for you is a key part of that.

• Very Supportive

  5

  Submitted by Anonymous 2nd June 2023

  When I rang I didn't know what to expect, but found that Mel was very caring and helpful. I now feel a little less overwelmed and look forward to whatever little help I can get

• Reply from Carers Matter Norfolk

  We are glad that we have been able to help you. Looking after someone can be very difficult and mean people really do feel overwhelmed. It is really important you and other unpaid carers know that support is available to you. Please do contact us again if you need more help or support.

• Really helpful

  5

  Submitted by Davina MacDonald 11th May 2023

  I spoke to Karen who was warm, I got a genuine sense of understanding from her. I didn't feel judged. Very knowledge and caring.

• Reply from Carers Matter Norfolk

  We are glad that we have been able to have helped you. It is important that people who are looking after a family member or friend know that we will take the time to understand their situation, the caring role they have, and how it is affecting them. Having the support that is right for you is key.

• So much help

  5

  Submitted by Anonymous 26th April 2023

  I was in a bad place and the help I got really pulled me back from the edge, I got so much information and now feel like I am ready to carry on knowing what and where to go for the help I need, thank you so much.

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you. Please do contact us again if you need further information or support. Caring for someone can feel very isolating but we are here to help and support you.

• Concerns for 94 year old mum

  5

  Submitted by Marian Poncia 20th April 2023

  Had got no where with adult social services regarding assessment and care for my mum. As soon as I spoke to Norfolk Carers the phone started ringing and things have started to be put in place. They are supporting me as the carer and I cannot recommend them enough, they have brought me out if complete despair

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you. It is really important that all unpaid carers get the advice and support that they need, for their sake and the sake of the person they are looking after. Please do contact us again if you need more support or advice.

• help for new carer

  5

  Submitted by Anonymous 31st March 2023

  really friendly staff. they gave me so much help and info. sent an email with lots of links to things which will help me. they also helped me fill in the emergency carer application.

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you and sent you useful information. Emergency planning is really important for carers, so the practical help is in place if it is needed, and so that you and the person you care for can have that peace of mind.

• Disappointed no follow up for carers cuppa

  1

  Submitted by Anonymous 30th March 2023

  Raised a complaint about the carer cuppa group coming to a sudden end, been over a week and had no follow up. Carers don’t matter norfolk.

• Reply from Carers Matter Norfolk

  We are very sorry to hear of your disappointment and concern. Due to the festive season it is going to take a little longer for us to respond than usual but please be assured that we will respond fully after New Year. In the meantime please know that anyone providing unpaid care matters greatly to us. We are open for online chat at https://carersmatternorfolk.org.uk/ or by phone on 0800 083 1148 if you need any specific advice or help in the meantime.

• Very happy

  5

  Submitted by Anonymous 28th March 2023

  I had never come across the service before,GP told me to call and glad I did. Had a chat with a charming lady Hayley, she is very kind, helpful,I now have plenty of suggestions to go through. Thank you very much

• Reply from Carers Matter Norfolk

  We are glad that we have been able to help you. GPs letting people who are looking after a family member or friend know that our help is available to them is really important.

• Really useful

  5

  Submitted by Debra monkman 28th March 2023

  It’s the first time I have applied for this sort of help,, the lady I spoke to was so polite and very helpful, it’s nice to know there are very professional people there,,

• Reply from Carers Matter Norfolk

  We are pleased that you now know we are here to give help and support. If you would like further help or advice please do get in touch again. It is important carers have the support they need.