Carers Matter Norfolk

Feedback

• Carers support

  5

  Submitted by Mrs Jane Dooley 3rd August 2023

  My son has learning difficulties and through his annual review I was signposted to Carers Matter Norfolk. I had an initial assesment online and this was followed up by a phone call from Karen. Karen was so supportive, understanding and informative. She was really easy to speak to and gave me lots of useful advice. I have been signposted to groups etc that will be of benefit to me and I was sent a thorough Action Plan. I feel very supported and less worried.

• Reply from Carers Matter Norfolk

  We are really glad that you were signposted to us and that we have been able to help. It is important to us that you have been able to get the support and advice to help you in your situation.

• Really helpful

  5

  Submitted by Denise Jeffcoate 2nd August 2023

  I found the nurses very helpful and understanding and couldn't do enough to help

• Reply from Carers Matter Norfolk

  We are pleased that we have been able to help you. Thank you for taking the time to leave your review and please do contact us again if you need more help or support.

• No email no help

  1

  Submitted by Family relative 28th July 2023

  It’s a shame I can’t access the support all because I don’t have access to an E-mail account..

• Reply from Carers Matter Norfolk

  We want to assure you it is not the case you need an email address to access support from Carers Matter Norfolk. Please do call us on 0800 083 1148 and we can arrange for you to get the support that you need. While many carers do contact us via email this is certainly not the only way to contact us for support.

• Online messaging service could be better

  1

  Submitted by VG 28th July 2023

  I have often used the online messaging service and have satisfactory answers but the last few questions I’ve asked resulted in blunt responses. I no longer feel like I can reach out for support. I must say I had great help from Murdo throughout the years though so would like to feed that back.

• Reply from Carers Matter Norfolk

  We are very sorry that you have had a bad experience when using the online chat. It is very important to us you get the support you need and have a good experience. Please do know that you can contact us, including by calling us on 0800 083 1148 or emailing info@carersmatternorfolk.org.uk We would also like to look into the bad experience you have had with your online chat, if you do want to tell us more about what happened and when.

• Relief!

  5

  Submitted by MARION MARDALL 20th July 2023

  When the OT recommended Carers Matter, I assumed it would be a charity and would be a self-help group of carers, and this is not what I need which is escape from the carer role and subject from time to time. I was astonished by the range of support that is available for me call upon in caring for my husband. I have completed paperwork for an Emergency Plan if I become incapacitated and this is such a relief to me. Mel & Sarah have been extremely helpful and understanding of the demands of the role.

• Reply from Carers Matter Norfolk

  We are really pleased that someone recommended us and that you got in touch. It is really important that people looking after someone get the support that is needed, such as the emergency plan that can give peace of mind as well as practical help if it needs to be activated. Please do contact us again if you need any further advice or support.

• Thank you

  5

  Submitted by Karen Babbage 19th July 2023

  All the staff I have spoken to have been really helpful cannot thank them enough

• Reply from Carers Matter Norfolk

  We are glad that we have been able to help you. Please do contact us if you need further support.

• A listening ear

  5

  Submitted by Rosalind Hawkes 14th July 2023

  Karen called me back as had been promised and was so supportive.She has forwarded me information to help our daughter with trying to obtain work.I know that I can always ring CM ...nothing is touch trouble.Thank you!

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you. It is really important to us that each unpaid carer gets the support that they need. And it is good to know that you are aware you can contact us again with any further queries.

• Rude staff

  1

  Submitted by Anonymous 4th July 2023

  Wasn’t too impressed with their “help”, not sure why I bothered ringing!!! Very rude & feel worse than before!!!

• Reply from Carers Matter Norfolk

  We are very sorry that you have had a bad experience when calling us. We really do want to make sure you get the support that is right for you. If you have not already been in touch with us again, please do call us again or email info@carersmatternorfolk.org.uk And we would also like to look into the bad experience you have had with your call, if you do want to tell us more about what happened.

• Helpful and informative

  5

  Submitted by Angela Hogg 29th June 2023

  This was my first contact with Norfolk carers what a breath of fresh air. Just be talking to Rebecca it made me realize that all carers face different obstacles and pressures and a voice at the end of the phone is amazing helping you understand things and how to look after your own wellbeing. The information that was sent through afterwards had so many different types of support accessable if needed.

• Reply from Carers Matter Norfolk

  We are glad that you found the help and advice valuable. It is important that everyone looking after a family member or friend is listened to, so their situation and what will help can be understood. Helping you to look after your own wellbeing in ways that are right for you is a key part of that.

• Very Supportive

  5

  Submitted by Anonymous 2nd June 2023

  When I rang I didn't know what to expect, but found that Mel was very caring and helpful. I now feel a little less overwelmed and look forward to whatever little help I can get

• Reply from Carers Matter Norfolk

  We are glad that we have been able to help you. Looking after someone can be very difficult and mean people really do feel overwhelmed. It is really important you and other unpaid carers know that support is available to you. Please do contact us again if you need more help or support.