The Beaches Medical Centre

Feedback

• Sick note required.

  1

  Submitted by Anonymous 22nd March 2023

  My dad died on the 12-03-23, I took a week of self certified. I need to extend the sick note from 20-03-23 to 01-04-23. My work would like my sick note. Phoned surgery as haven’t heard anything to be told I need to wait until the 05-04-23 to speak to a doctor? How is this even possible? I need a sick note to cover me at work! What if the doctor decides on the 5th not to issue one? I’m in the process of it now! How can it possibly take that long to get a sick note agreed?

• Reply from The Beaches Medical Centre

  Dear patient Firstly, my sincere condolences with regards to your loss. It is common for patients to be given a Sick note backdated, and employers should be aware of this. This often happens because we are prioritising appointments for patients with medical concerns. However, if your Sick note is due to grief/bereavement, I would have hoped you’d have been offered an appointment with one of our health care professionals or Social prescribers as soon as possible to receive any help you need. The GP would then been able to back date the sick note to the date of this assessment. I believe I may have received a message relating to this complaint, so I will endeavour to look into this tomorrow and contact you directly myself to rectify the situation. I apologise you are unhappy with the service received. Thank you Caitlin Clarke Business Manager

• Simple the Best

  5

  Submitted by Dr Patrick Thompson 9th March 2023

  I have always found that no matter what time, who you speak to and deal with, it is a positive action. I recommended fiends to register and the service they received was exemplary in every way.

• Reply from The Beaches Medical Centre

  Dear Dr Patrick Thompson Thank you very much for your kind review. I will forward this on to all of our staff and it will be very much appreciated by all of them who work so hard. I am pleased to see that you are happy with the service we provide. Thank you again Caitlin Clarke Business Manager

• Appointment

  4

  Submitted by Anonymous 10th February 2023

  I emailed to request an appointment and within ten minutes I received a phone call offering me a same day appointment. Brilliant!

• Reply from The Beaches Medical Centre

  Dear Patient Thank you for taking the time to leave your feedback, it is much appreciated and I am very glad you were pleased with the service you received. Thanks Caitlin Clarke Business Manager

• Very happy

  5

  Submitted by Collected by Healthwatch Norfolk staff 6th February 2023

  Absolutely brilliant. Really happy with everything.

• Reply from The Beaches Medical Centre

  Dear Patient I am really pleased to hear you are happy with our service and have included your review in an email to all staff. Thank you Caitlin Clarke Business Manager

• Easy to make an appointment

  5

  Submitted by Collected by Healthwatch Norfolk staff 6th February 2023

  I rang up to make my appointment which was a good experience. I got everything I wanted out of my appointment when I came in. Very good.

• Reply from The Beaches Medical Centre

  Dear Patient Thank you for taking the time to leave us a review. It is great to hear that you had a good experience with the Practice. Thank you Caitlin Clarke Business Manager

• Very efficient

  5

  Submitted by Collected by Healthwatch Norfolk staff 6th February 2023

  I rang for an appointment and the phone was answered very quickly, I was 2nd in the queue. A doctor called me back quickly and I was given an appointment and seen quickly. It was very efficient.

• Reply from The Beaches Medical Centre

  Dear Patient It is great to see that the recent changes we have made have had an effect on our call waiting times. I am also pleased to see that you found the service to be efficient. Thanks for taking the time to leave your review. Caitlin Clarke Business Manager

• Can't fault them

  5

  Submitted by Collected by Healthwatch Norfolk staff 6th February 2023

  They provided great advice to me today, I came in for my child. I really can't fault them, they're the best doctors.

• Reply from The Beaches Medical Centre

  Thank you so much for your kind words. I have shared them with the whole Team. Thank you Caitlin Clarke Business Manager

• Very Accommodating

  5

  Submitted by Collected by Healthwatch Norfolk Staff 6th February 2023

  I think this surgery is excellent. They were even great during the lockdowns. I find them to be very accommodating, polite and friendly. Thankfully, I am quite healthy and I rarely have to use it. The telephone triage works well and I was pleased with my treatment by the nurse specialist.

• Reply from The Beaches Medical Centre

  Thank you very much for taking the time to leave your kind review. I have shared it with the whole team at The Beaches. Thank you Caitlin Clarke Business Manager

• They Go Above and Beyond

  5

  Submitted by Collected by Healthwatch Norfolk Staff 6th February 2023

  The surgery is really, really good. I think it's excellent and they always go above and beyond. Last week I called the surgery at 1pm about an issue and the doctor called me back 10 minutes later and told me to come in the following day for a blood test. I didn't have to wait long on the phone when I called, under 14 minutes. The receptionist was lovely and I felt like she really listened to me. A few months ago I had a fall at home and I called 111 for help. In less than 20 minutes one of the doctors arrived to lift me up and check me over. Excellent.

• Reply from The Beaches Medical Centre

  Thank you for your kind words. It is great to see that you received a good service at the Practice and that the staff were kind and helpful. Thank you Caitlin Clarke Business Manager

• Excellent and thorough service

  5

  Submitted by Frank Gibbs 1st February 2023

  I was extremely impressed with my visit to the surgery today. It was an embarrassing subject that had to discuss and the lady practitioner immediately put me at ease. My condition was covered thoroughly and efficiently and I had no trouble understanding the treatment recommended. Thank you Julie for your extremely professional and thorough approach today . I also had no difficulty in the booking of this appointment and also a future blood test appointment made today

• Reply from The Beaches Medical Centre

  Dear Frank Thank you for taking the time to leave us a review. I am so glad that you’re happy with the service you received and I have shared your kind words with the whole team, including Julie. Thanks again Caitlin Clarke Business Manager