Address: Drayton High Road, Hellesdon, Norwich, NR6 5BETelephone: 01603421421Website: www.nsft.nhs.uk
Feedback
39 responses from the local community
Waiting times too long
1
Submitted by Anonymous29th June 2018
My sister was referred to Hellesdon by the GP. She was given a waiting time but had actually taken an overdose before she was given any support. Professionally, as a police officer, I see this sort of thing all the time, waiting lists are too long.
Reply from Hellesdon Hospital
We are sorry to hear that your sister had taken an overdose before she was seen by mental health services. We recognise that waiting times in this Trust is an issues, and we are always looking to improve this such as; increasing and retaining our staff. If there are any further concerns or if you are ever unsure who to contact. You can discuss this with the Patient Advice & Liaison Service (PALS). You can contact them on the following:
Email: pals@nsft.nhs.uk
Tel: 08002797257
Management are out of touch
2
Submitted by Anonymous16th May 2018
I used to work at the hospital and have to say the management haven't got a clue, they are out of touch. I loved my work, but had to reapply for my job three times in six years because of restructures. The management don't have enough experience of the roles below them.
Reply from Hellesdon Hospital
Thank you for your feedback. We are sorry to hear that your job security whilst working in the Trust was uncertain at times due to the restructures occurring. Your feedback will be shared with the Recruitment Team, and relevant managers in the Trust.
Waveney
1
Submitted by Anonymous5th March 2018
They force tablets on you, they don't pass on messages or post, they don't give you a straight answer, they lie, dirty place, don't look at the proof just make up an illness on you.
Reply from Hellesdon Hospital
Your experience in Waveney has been brought to our attention and it sounds as though there are many aspects of your care that you are unhappy about. If you would like discuss this further to see if any of your concerns can be resolved, please make contact with the Patient's Advice Liaison Service (PALS). PALS provide confidential advice, information and support. Email: pals@nsft.nhs.uk; phone: 01603 421191 or BT Freephone: 0800 279 7257. The PALS office is open 9am to 5pm, Monday to Friday. You can leave a message on our PALS voicemail with the aim to respond to you the next working day.
Need more staff and support
3
Submitted by Anonymous19th February 2018
It has taken my wife a long time to be able to access the services here and they have recently started to help her with ongoing issues. They need more support and more staff, and definitely more money. The GP practice used to just give her medication to sedate her.
Reply from Hellesdon Hospital
Thank you for sharing your feedback regarding your wife and please accept our apologies for the delay posting a response. The increasing demand for mental health services is challenging even when we are at full staff establishment. It is even more so when we have difficulty recruiting to vacancies, but we hope that the recruitment drives underway at NSFT will encourage more people to apply to fill our vacancies and help to ensure consistency in the provision of services for those who need our support.
The staff are very good
5
Submitted by Anonymous19th February 2018
They offer a personal service to my son and greet him by his name whenever he goes in. He has schizophrenia and has recently gone in for blood tests. There seems to be a lot confusion at present with re-organisations of the hospital.
Reply from Hellesdon Hospital
Thank you for sharing this positive feedback regarding your son's care. Changes can sometimes be quite confusing. However, If you have any further questions about recent reorganisations, you are more than welcome to make contact with our Patient Advice & Liaison Service. PALS provides confidential information and advice about mental health and services and can help with raising queries and concerns with the relevant service. You can contact PALS on the following; Tel: 0800 279 7257 (free phone), Email: pals@nsft.nhs.uk. Messages can be left, and we would attempt to respond to you as soon as possible.
I was having mental health problems a while back...
2
Submitted by Richard31st January 2018
...and found accessing services here confusing and difficult. They would only offer me help if referred and the only way to get face to face care was to travel an hour to Norwich. It was painful and slow.
Reply from Hellesdon Hospital
Firstly, apologies for the delayed response to you. Your feedback is important to us and this will be passed on to our community services for Central Norfolk that are based in Norwich. We appreciate that accessing mental health services can be confusing, due to the different services that someone may be referred to. If you or anyone else is ever unsure in the future and in need of advice or guidance you can make contact with our Patient Advice & Liaison Service (PALS). PALS provides confidential information and advice about mental health and services. You can contact PALS on the following; Tel: 0800 279 7257 (free phone), Email: pals@nsft.nhs.uk. Messages can be left, and we would attempt to respond to you as soon as possible.
Not much follow up support
2
Submitted by Anonymous11th January 2018
I have friends who were discharged from the hospital who haven't been given much follow up support and don't feel they have actually fully recovered. I know they have to make space for people but it's not very good.
Reply from Hellesdon Hospital
We apologies for the delayed response to you. Thank you for taking the time to share this feedback regarding your friends, this has been shared with he Management of Acute Services in Hellesdon Hospital. If you friends need any support in the future to raise concerns about the support provided. I would encourage them to make contact with the Patient Advice & Liaison Service (PALS). PALS provides information and advice, as well as assistance raising concerns. They can contact PALS on the following; Tel: 0800 279 7257 (free phone), Email: pals@nsft.nhs.uk Messages can left, and we would attempt to respond to you as soon as possible.
No support for crisis
1
Submitted by Anonymous4th October 2017
Mental health service is a joke. Years ago you could get home visits from a psychiatric nurse. No support for acute crisis. I've been a patient for over 20 years and you see a different member of staff every time. You think you have a nurse or doctor that can help you, then they leave by the time you next come in.
Very nice staff, good but limited service. Very unhelpful for someone who is under 18. My daughter was suicidal, and they decide whether you need hospital care. Sometimes rushed, they prescribed medication and gave it to her, she overdosed on the medication. I feel that they are understaffed and struggling because of that. It's disgusting that in times of crisis they rely on charities like the Samaritans to pick up people in need.