Hellesdon Hospital

Feedback

• Harrassement and threats

  1

  Submitted by Anonymous 8th August 2017

  I was contacted by this organisation, and was told to either refer myself to the crisis team or they would do it for me, I wasn't suicidal self harming, under eating, or a threat to myself or others, but was told during a phone call, either I open the door to the crisis team or be sectioned under the mental health act, I was harrassed to the door being knocked on and everytime different people came in and asked me the same question how I was feeling, (how would anyone feel being harrassed by the mental health team who are full of rubbish and lies to get what they want), I had planned and had been looking forward to spending a day with friends on a day out, but had to cancel this to be bothered by two women telling me if I didn't open the door to them I would be forcefully sectioned, so I had to cancel a day out, to try and avoid this. I would never recommend the mental health team or the crisis team as they don't listen to the people they are interviewing, unless the words, complaint, legal action and harrassment are mentioned by which time they will run a mile and say everything was your fault and they were only doing their job, as soon as I told them (after the 2nd) they were the ones making me go down hill, they soon left me alone and after I removed all implied rights they only ever came back to pick me up for the meeting with the doctor who discharged me after finding nothing wrong, it makes me sick to my stomach that the people who need the help and support aren't getting it, and the people who have found ways of coping are the ones being told speak to the crisis team or else.

  
  
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• Had nothing but good from the service

  5

  Submitted by Ruth 4th August 2017

  I have been in and out of psychiatric hospital in Norfolk and I have had nothing but good come out of it. I have now got a care coordinator who is amazing with helping us be rehoused and getting the right ongoing treatment. Now I am on the road to a slow recovery. Everything has been addressed and the service cannot be anymore helpful.

  
  
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• Awful, awful, awful

  1

  Submitted by Anne 19th November 2016

  Woman never introduced herself, asked questions with little relevance, said she'd call within one week yet 11 months later nothing. Couldn't access my records because the computer system was down, how very dangerous. Complaint put in. They said the woman had left, so tough. Computer system not dangerous, yet CQC in the very same month had stated in their report they were concerned with the performance of the system. Oh and they kindly informed me they weren't actually going to help me, they just forgot to tell me that. Left me waiting. Three referrals by my doctor to the mental health team in 12 months, trip to A&E after trying to take my own life and now they've realised I'm ill. Useless and incompetents at the highest level. They aren't fit for purpose. They are the ones putting pressure on other services, because they don't listen. I think they only believe you to be mentally ill when you've actually killed yourself.

  
  
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• Isn't enough staffing

  2

  Submitted by Anonymous 28th October 2016

  They offer escorted leave to be taken out by a staff member but there isn't the staffing to take you out at certain times. The 'pool cars' are hard to come by so if you do get out, it's always in walking distance, so most likely McDonald's.

  
  
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• Hellesdon

  2

  Submitted by Anonymous 31st August 2016

  Staff don't have time to talk to you. I had to also share a room which wasn't consistent as I was moved around a lot. There was no access to talk therapy and the food was incredibly bad.

• Reply from Hellesdon Hospital

  Thank you for taking the time to share your concerns at a clearly distressing time for you. I am very sorry to hear you experienced a number of problems relating to your treatment and care and standard of food served was of poor quality. What you describe falls below the standard of service we expect to provide. If you would like to discuss your experiences further please contact me at your convenience via our Patient Advice and Liaison Team: pals@nsft.nhs.uk or tel: 01603 421191 BT Freephone: 0800 279 7257 (calls from mobiles and other providers may charge) between 9am and 5pm Monday to Friday - outside these hours you can leave a message on the PALS voicemail which we aim to respond on the next working day. Quote reference HW 16-19 Heidi McKay Deputy Modern Matron

• Delivery service for repeat medication

  2

  Submitted by Anonymous 19th August 2016

  I am currently taking mental health pills continuously, however Saturday is my only day off from work to get my pills. A delivery service for repeat prescription is needed to avoid missing days off work. Furthermore, I wanted to come off my medication as it was making me drowsy and I couldn't drink alcohol, my therapist allowed this, yet the social workers interfered and said don't go off the medication.

• Reply from Hellesdon Hospital

  We recommend that you make contact with our Patient Advice and Liaison Team: pals@nsft.nhs.uk or tel: 01603 421191 BT Freephone: 0800 279 7257 (calls from mobiles and other providers may charge) between 9am and 5pm Monday to Friday - outside these hours you can leave a message on the PALS voicemail which we aim to respond on the next working day. Quote reference HW 16-17 You can tell our PALs colleagues more about your situation and they will be able to give you advice or liaise with the service you are accessing to see how we can best support you.

• Overall very helpful

  4

  Submitted by Anonymous 12th August 2016

  Overall very helpful at Hellesdon hospital in regards to depression. Repeat prescription but always get amount right. When you need to change levels however, it is hard to get changed or get an appointment.

  
  
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• Staffing

  3

  Submitted by Anonymous 5th August 2016

  No regular psychiatrist available at Hellesdon Hopsital. This affects the diagnosis and medicinal prescriptions.

  
  
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• No help

  1

  Submitted by Anonymous 4th August 2016

  My daughter died at the age of 9 and I had no help.

  
  
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