Hellesdon Hospital

Feedback

• Not acknowledge by CHRT

  1

  Submitted by Anonymous 6th October 2021

  I was referred to the crisis team in the last week of September 2021. I had declined my GP doing this several times-my GP knows and understands ‘where I’m at’, and ‘how I work’? In the end, fearing my own safety, I agreed. I was assessed on a Friday and my GP rang me on the following Wednesday to tell me that they won’t accept me. My GP is as baffled as me. I rarely accept help, believing I can manage my self harm. Today, 5 days later, I’ve put all ‘my affairs in order’, believing I’ll end up dead, due to my erratic self harming. (Just because I don’t tell people what self harm I am doing, for the fear of being seen as an attention seeker, doesn’t mean I’m not doing it.) After 40 plus years in the system, trying to sort myself out, in the last 16 plus years, for the fear of being sectioned, I never thought I’d be rejected by the Crisis Team, at Hellesdon Hospital. Do the staff there really expect someone with long term MH issues to let everything ‘tumble off ones tongue’………my fears, my thoughts, my non existence in this world to a stranger, whose filling in a form every time ‘we’ do speak? It takes trust to open up to ‘your’ innermost fears for ‘your’ safety, not a 1 hour meeting……ludicrous. The thing is, ‘they’ don’t even realise how I truly feel.

  
  
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• Dreadful care

  1

  Submitted by Miss s.killington 25th May 2021

  Lack of care no doctors available filthy conditions , the demise of my dear late father

• Reply from Hellesdon Hospital

  We are sorry to hear you have had a negative experience of our Trust. We would like to try and resolve your concerns, if you would like to tell us more about your experience please email us at customer.service@nsft.nhs.uk or telephone us on 01603 421486. Thank you for your feedback.

• Lack of support

  2

  Submitted by Anonymous 24th March 2020

  The ward staff should be able to assess you. The staff do not seem to know the patients and so the care isn't personal or planned to suit your needs. In addition there isn't any discharge planning to help with welfare and support outside of the hospital.

  
  
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• Useless lying staff

  1

  Submitted by Samantha Durn 7th January 2020

  Kept threatening me and told lies infront of witneses

  
  
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• Good quality of care

  4

  Submitted by Anonymous 23rd September 2019

  I had to wait a little while to get in but good quality of care once I was there

  
  
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• Conflicting advice with other agenices

  3

  Submitted by Anonymous 15th January 2019

  My daughter was an inpatient for 6 weeks at Hellesdon, and before her discharge we were given a lot of advice to help aid her recovery. However, we found that quite a lot of this conflicted with advice we subsequently received from social care professionals.

  
  
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• Lovely, friendly, helpful

  5

  Submitted by Anonymous 17th December 2018

  I go for a psychiatric check up every 4 weeks at Hellesdon. I've had contact with staff there for 40 years in one way or another, and they're really lovely, friendly and very helpful. They also give me really good practical advice such as attending social groups.

  
  
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• Staff brilliant but more services needed

  3

  Submitted by Anonymous 17th December 2018

  I've received really good support in that the actual staff are brilliant, but I think they're restricted by funding. There used to be a money and welfare advice group called Together that worked with the hospital, however they're not there anymore. At times when I was experiencing bad periods in my mental health, they were great as they could help me with practical things like benefits and housing forms. Filling in forms like that when you're unwell is a nightmare, if it wasn't for my local day centre there would be nobody to help.

  
  
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• Dangerous/shocking

  1

  Submitted by Anonymous 5th September 2018

  Unable to offer nothing other than medication for people in crisis or with serious mental health problems . Medicare them up to keep them quiet! A nurse calls once a week for hour, and this quickly drops down to an hour a fortnight even when a person is suicidal and unable to care for themselves. They are expected to get to Hellesdon to see psychiatrist even when they know they are too scared to get out of bed and the person has no carer! This has and still is happening to my daughter and I have had to bring her into my county to get her help to save her life! My county immediately recognised she needed to be hospitalised (refused by Hellesdon) and they have and are working tirelessly to help her! She lives in Norfolk alone and will soon want to return, I dread what will happen then as there is nothing for the mentally ill or care in the community! Wake up Norfolk, stop the denial and come clean. It’s not all about money it’s just a completely shambolic mess run by people at the top who are past their sell by date. People are committing suicide while they are being paid by OUR taxes to fail the mentally ill in Norfolk. Also why oh why are they still not coordinating their work with other agencies such as the police, social services, crisis teams, social workers etc. How many more must die while they play at running a health service? If it is out of their comfort zone and ability, step aside and put someone in there place who understands budgets and the needs of the mentally ill! Learn from the likes of Maudsley in London or Kings which show the standard of help you should offer the mentally ill, and not just drugs to shut them down! It’s a total disgrace, the whole thing wants scrapping and starting again with new leaders! We can’t wait any longer while the ill are in desperate need of care and help.

  
  
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• Amazing treatment

  5

  Submitted by Anonymous 30th July 2018

  My mother has been treated amazingly here. She has a paranoid personality disorder, they always do whatever they can for her. I'd like to see more funding for staff.

• Reply from Hellesdon Hospital

  We are pleased to hear that your mothers support helped her. Thank you for sharing this feedback.