Hunstanton Medical Practice

Feedback

• Normally get what I need

  4

  Submitted by Collected by a Healthwatch Norfolk member of staff 31st October 2023

  It's in a handy location and I normally get what I need. I find the staff helpful and it's pretty good. It just works. It could be easier to see a doctor, it is a bit of a wait.

• Reply from Hunstanton Medical Practice

  Thank you for your feedback. We do hope in future it is easier for you to get a GP appointment as we have reviewed our appointment availability to try to improve our patients experience. Thank you Vida Healthcare

• Staff are nice

  3

  Submitted by Collected by a Healthwatch Norfolk member of staff 31st October 2023

  A few years ago I would of given them 5 stars but not anymore. The staff are always very pleasant especially the reception team. I just do not feel looked after here anymore, I keep myself fit and look after my health and only try and get an appointment when I feel I really need to, but last time I tried I was told I couldn't see a doctor as they have very ill patients. I was given medication over the phone which made me very ill, I just wanted to see someone face to face. I am lucky the pharmacist next door is so good as she looks after me and I always go there now.

• Reply from Hunstanton Medical Practice

  Thank you for your feedback. We are sorry you have not been satisfied with the service you have received recently. Please be aware we take our patients feedback seriously and like to be made aware of situations that have occurred so we may address to try to avoid reoccurrence. Thank you for your comment regarding the reception team, we shall share you comment with them. Thank you. Vida Healthcare.

• Doctors are great

  4

  Submitted by Collected by a Healthwatch Norfolk member of staff 31st October 2023

  The doctors are great and the surgery offers a good range of services, but the appointment system lets it down. I phoned to day to see if my appointment was today or tomorrow, I was 2nd in the queue, after a 30 minute wait I decided just to come down and find out, turns out my appointment is tomorrow!

• Reply from Hunstanton Medical Practice

  Thank you for your feedback. We shall share your comments regarding the staff and services available. We are sorry you have had difficulties in getting through on the telephone. Call waiting times are monitored throughout the day and staffing levels are reviewed at regular team meetings to plan for cover where possible. Thank you Vida Healthcare.

• Very friendly and approachable

  5

  Submitted by Feedback collected by Healthwatch Norfolk 31st October 2023

  Today was good, but they are always good. They are very helpful, very friendly and approachable.

• Reply from Hunstanton Medical Practice

  Thank you for your positive comments and feedback. We are pleased you good experiences with your contact with the practice and shall share with the team. Thank you. Vida Healthcare

• Easy to get an appointment

  5

  Submitted by Feedback collected by Healthwatch Norfolk 31st October 2023

  The staff are polite and you get seen quickly. I called this morning and got an appointment straight away. Good service.

• Reply from Hunstanton Medical Practice

  Thank you for your positive comment and feedback. We are pleased to hear you found your experience to make an appointment an easy one. Thank you. Vida Healthcare

• It's a good surgery

  4

  Submitted by Feedback collected by Healthwatch Norfolk 31st October 2023

  I have no problems here, it's a good surgery. If you could also have your COVID vaccines here as well as flu it would be even better.

• Reply from Hunstanton Medical Practice

  Thank you for taking the time to post your positive feedback which will be shared with the team. Thank You Vida Healthcare

• The prescription service works well for me

  4

  Submitted by Feedback collected by Healthwatch Norfolk 31st October 2023

  The prescription picking up service works well for me. I get appointments as I need them and it's all good. Sometimes I need something at the weekend and it would be good if there was at least someone to talk to at the weekend.

• Reply from Hunstanton Medical Practice

  Thank you for your positive feedback. We shall share with the team. Please be advised that some appointments are offered on a Saturday either at our Carole Brown Surgery in Dersingham or at Gayton Road Health Centre in Kings Lynn. Please do make enquiries about making booking one of these appointments. Thank you. Vida Healthcare

• It can be difficult to get an appointment

  3

  Submitted by Feedback collected by Healthwatch Norfolk 31st October 2023

  Everybody is lovely but it can be difficult to get an appointment. You queue on the phone and there is sometimes a queue at reception. Today the automatic check in isn't working. I had a routine appointment today and that went well.

• Reply from Hunstanton Medical Practice

  Thank you for taking the time to post your positive feedback regarding our staff, we will share with the team. We are sorry you have had difficulties in getting through on the telephone. Call waiting times are monitored throughout the day and staffing levels are reviewed at regular team meetings to plan for cover where possible. Thank you. Vida Healthcare

• A good experience at the surgery today

  5

  Submitted by Feedback collected by Healthwatch Norfolk 31st October 2023

  The reception are very good and I have had a good experience at the surgery today. The staff are all helpful and friendly.

• Reply from Hunstanton Medical Practice

  Thank you for your positive comment and feedback. We are pleased you had a good experience on your visit to the practice and shall share with the team. Thank you. Vida Healthcare

• They have been very good with me

  5

  Submitted by Feedback collected by Healthwatch Norfolk 31st October 2023

  I'm here on holiday and they have been very helpful and very good. I was seen quickly and all very good.

• Reply from Hunstanton Medical Practice

  Thank you for taking the time to post your positive feedback which will be shared with the team. Thank you. Vida Healthcare