Hunstanton Medical Practice

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• Excellent surgery

  5

  Submitted by Lyn Watts 2nd January 2023

  Excellent care and support from everyone from receptionist to doctor. Very understanding and helpful going above and beyond

• Reply from Hunstanton Medical Practice

  Thank you for your positive comment and feedback. We are pleased you had a good experience on your visit to the practice and shall share with the team. Thank you. Vida Healthcare

• Great service

  5

  Submitted by Anonymous 13th July 2022

  Fab service by prescription clerk this morning, think the triage system is great, I have no issue telling reception what the problem is as it means i get directed to the appropriate clinician quickly as the dr triaging the appointments can easily see what my issue is and offer me an appointment. More than happy with a phone consultation, my problem was sorted in a ten minute call and medication issued promptly, just what you need when you’re not feeling well and so much better than dragging myself to the surgery, having to sit and wait when you’re not feeling 100%

  
  
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• I would prefer to see a GP

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 16th May 2022

  I have not been able to get a doctors appointment. The doctor called me back but they have no visual clues as I have not seen him. It would be better if you could see a doctor face to face. The nurses are above excellent. They are very caring and very kind. Appointments are always on time and the reception is good.

  
  
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• Sometimes it seems like they don't care

  1

  Submitted by Feedback collected by Healthwatch Norfolk staff 13th April 2022

  The nurses are lovely they always have time for you and they listen and if I was rating the service based on my experience with the nurses I would give it 5 out of 5. However, everything else would be 0. It feels like the doctors don't care. The surgery seem unable to make any adjustments for patients individual circumstances. Where I live there is a very poor mobile signal and I don't have a landline so when I am told the doctor will ring back I miss the call. I can't even make an appointment. I have told them this. Once I had seen the doctor face to face and was asked to make a follow up appointment in 2 weeks. I asked at reception while I was there and was told I couldn't make the appointment in the surgery and would need to phone in even though I told them about the poor phone signal. I have been told by reception that if I can't call I cant have an appointment. It is so hard to get to see or speak to a doctor. I was also told by a doctor that my time was up and I would have to go even though I still had things to talk about. It seems like they don't care.

  
  
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• Would prefer to see doctor face to face

  3

  Submitted by Feedback collected by Healthwatch Norfolk staff 13th April 2022

  I don't like the new system. You have to call explain to the receptionist what's wrong and I don't want to do that. You then have to wait for a doctor to call you back and you don't know when they will call so you have to stay in. I would prefer to see the doctor face to face, over the phone it feels like something is missing. The nurses see people face to face so why can't the doctors.

  
  
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• I think it is good once you get in.

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 12th April 2022

  It can be very hard to get to see a doctor but once you do see them it is good. The nurse was very good and so was the doctor. I have been referred by the doctor to the Queen Elizabeth Hospital and it all happened fairly quickly. However I do think it would be better if it was easier to see a doctor.

  
  
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• Excellent surgery

  5

  Submitted by Lyn 17th December 2021

  Receptionists and staff all very friendly and helpful. Doctor takes time to listen to you and explain things in simple language not medical jargon. Very understanding around sensitive issues and very prompt with any referrals, letters etc which need dealing with. Surgery is very accessible for anyone with mobility problems. Excellent all round

  
  
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• Reception staff uncooperative.

  2

  Submitted by Paul Longthorne 8th January 2021

  If you're experiencing difficulties and stressed the reception staff become uncooperative - totally unsuccessful call results. Strongly suspect an us and them attitude - no dialogue evident. Just a bored monotone bureaucracy. Poorly trained and poorly managed.

  
  
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• Difficult to make an appointment

  2

  Submitted by Anonymous 28th January 2020

  The system to make an appointment is very poor. I have to phone on the day after 8am and can wait up to 40 minutes to get through. I am not able to make a routine appointment two weeks in advance, I still have to call on the day. The GP then calls you back to see if you do need an appointment. I am not offered an appointment at the other Vida surgeries unless it is for my COPD. Vida does not have enough GP's and the population of Hunstanton means there is a higher need for healthcare. Vida does not seem able to retain its GP's and the service has declined in recent times.

  
  
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• Vida Hunstanton Surgery

  3

  Submitted by Anonymous 31st October 2019

  The triage system needs improving as it is often difficult to get an appointment, and the reception staff can be very difficult too . The surgery seems to be struggling to find GP's to work there. The building is adequate and has good access. The restriction of the number of pairs of compression hosiery I can have per year is frustrating. If people can not get an appointment they will go to A&E instead.

  
  
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