James Paget Hospital

Feedback

• Doctor Fantastic

  5

  Submitted by Anonymous 11th May 2021

  Doctor was fantastic, very accommodating, explained things well and easy to talk to

  
  
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• Excellent

  5

  Submitted by Kevin Taylor 11th May 2021

  Excellent service. Very quick, including Paula in reception.

  
  
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• Staff a Credit

  4

  Submitted by Matt Bloomfield 11th May 2021

  I brought my Mum to her outpatient appointment. The hospital was very busy and compounded by C19 protocol and ongoing building work. Staff in all departments I had cause to visit were brilliant, so positive and engaging. The people at the hospital really are a credit. The hospital clearly struggles to meet rising demand but without those working there it would really not keep going. Thank you and keep smiling.

  
  
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• Terrible communication

  2

  Submitted by Emma healy 29th April 2021

  I missed 3 appointments as the hospital were sending letters to the wrong address, when I finally had my appointment they sent my results to the wrong doctors a different doctors to were my referral came from. Trying to contact the hospital is near in impossible on at least 3 occasions I have been on hold for over an hour to get through and on one occasion I was on hold for 3 hours while the switchboard tried to get me through to check if I had another appointment booked as they send my letters to wrong address. I asked to be notified by email or phone for my next appointment so that I dont miss it and was told that was nit an option It will be by post or I will have to keep calling in to check.

  
  
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• Deaf ignored

  1

  Submitted by 23rd September 2020

  Deaf man fell and ambulance did in and stayed for two nights. The staff would not call for a British Sign Language Interpreter. He was unable to understand what was going on and became utterly frustrated with people standing round his bed talking about him One call to INTRAN would have summoned a BSL interpreter and then the staff couldn’t have had clear communication with him. This was two weeks ago and he is still furious and frustrated. Accessible information staff standards states a patient's needs and preferences must be flagged up on their records. WHY didn’t this Happen? Same man had a fall and hip replacement couple of years a go Andy again Paget didn’t not call for a BSL Interpreter, he had no idea what was going on and was very distressed.

• Reply from James Paget Hospital

  Thank you for taking the time to post this feedback. I am really sorry to hear about this gentleman\'s experience and would like the opportunity to discuss this in more detail to gain further information and understanding of what happened. Please do contact our Patient Advice and Liaison Team via email; PALS@jpaget.nhs.uk or via Tel: 01493 453240 if you wish to discuss further; thank you Kind Regards Amanda Hood Head of Patient Experience and Engagement

• Births of my children

  5

  Submitted by Kerry nurse 26th March 2020

  Looked after me very well,and have 7 sons ,so I had alot of my children there a lovely,hospital and received extremely good care and food was lovely,the staff were lovely too and my operations were very specialised

  
  
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• Brilliant service

  5

  Submitted by Anonymous 23rd March 2020

  Gary in audiology is absolutely brilliant. He is so patient and friendly with our son and always looks for different ways to engage with him. Definitely a five star member of the JPUH staff.

  
  
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• No Deaf access

  1

  Submitted by Anonymous 11th March 2020

  Deaf patient on ward and staff did not call a British Sign Language Interpreter in. Patient had no communication at all. What about the Accessible Information Standards? Staff don’t even know about this requirement

• Reply from James Paget Hospital

  Thank you for posting your feedback. Please accept my apologies for the delay in responding. I am sorry to learn that the patient\'s needs where not met during this attendance. We would really value being able to have a discussion regarding this feedback to gain a detailed understanding of what happened so that we can learn from the experience. If you would like this opportunity to discuss further; please contact our Patient Advice and Liaison Department via email ; PALS@jpaget.nhs.uk or via telephone on GY 01493 453240; thank you Amanda Hood, Head of Patient Experience and Engagement

• Long wait lists

  4

  Submitted by Anonymous 5th March 2020

  It's fine once you're here it's just difficult to get in and there's long waiting lists. I've been on the list since mid November. I had to go to A&E yesterday, that's how I've ended up with an appointment today. It's a really good department once you're in though

  
  
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• All good

  5

  Submitted by Anonymous 5th March 2020

  It's all good here - Julie on reception is great. I haven't been for a while so not seen the consultant before

  
  
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