Address: , Great Yarmouth, NR31 6LATelephone: 01493 452452Website: www.jpaget.co.uk
The James Paget University Hospital (JPUH) is a university hospital providing care to residents across Great Yarmouth, Lowestoft and Waveney, as well as to the many visitors who come to this part of East Anglia. The main site in Gorleston is supported by the Newberry Clinic and other outreach clinics in the local area.
Feedback
582 responses from the local community
Very good for hip replacement
4
Submitted by Collected at Healthwatch Norfolk event18th February 2022
I had my hip replaced and they were very good. I was only in for two days and then I was back up and about again. They looked after me well. I walk miles now! I think it’s up to you how you recover from something like that though. If you’re determined to recover – you will do it!
My doctors surgery referred me to ENT after doing everything they could to help me and being concerned about some of my symptoms. My appointment at the hospital was cancelled multiple times - which I can completely understand at the moment so I didn't question it. The last time they cancelled it they told me it would be rescheduled for the end of January. But the end of January came and went - I heard nothing and I've been feeling worse and worse. So I used the NHS app to send a message to them and an appointment letter arrived.
Once I got to the James Paget hospital I got into the appointment surprisingly quickly. But the consultant just didn't genuinely listen to me - he was very quick to tell me 'lifestyle changes' would improve how I was feeling and try to tell me that many people experience these types of symptoms. I'd went through all the options my brilliant doctors had tried over the years I had been struggling with this and he sent me away suggesting it could be reflux - which isn't really anything to do with all of my symptoms if I'd been given the time to talk through everything.
He didn't give me a chance to go through the impact it was having on me either. Then randomly and quietly said something was wrong when examining my nose and said "you'd know if that was causing a problem". But that was exactly why I was there.
Doctors are very quick to say that losing weight or changing your lifestyle will get rid of symptoms but they don't give patients the opportunity explain. I've lost a lot of weight over the last few years and my symptoms have worsened if anything.
He also gave me spray anesthetic in my nose and throat without checking about any known allergies. Not knowing I have had reactions to anesthetics before but luckily I was okay with this one!
I genuinely felt like he didn't listen to anything I said, noticed an issue with my septum, told me 'most people find they feel better when they know there's nothing to worry about' and then sent me away feeling worse than when I arrived.
I'm sat in the day ward right now arrived at 6.30am it's now 13.00 hours to be told my operation maynot go ahead due to their morning surgery over ran. I have waited over a year to get to this point of my surgery and now they ate trying to delay. I think they should work overtime like the rest of us if we need to play catch up with our work. I'm angry fed up.
I took my wife to hospital because of breathing problems I waited for 2 hours while they saw her and when I went to find out how she was they said we thought you had gone home . then while she was in hospital I was contacted by a nurse to say could I tell my wife too stop getting out of bed and do as they say my wife was on a oxygen machine and wanted to get out of bed to keep mobile I told my wife about the nurse and the next day the nurse was moved down far end of the ward . I was then told by my wife that they had put her on a D.N.R. I was at no point contacted via the hospital to talk about why or what her illness was I tried to call the hospital on 3 to 4 occasions I was put through but no one picked the phone up and it just rang off I did complain to the hospital and they said my wife understood what she was told .. now my wife suffered from fibromyalgia and M.E. and suffer from brain fog , of which what ever she was told it would go in but would be lost in her brain and she would not remember half what was told to her I was down on her file as the main carer and next of kin . when the report came back from the hospital it said she had right side heart failure now to me I should have been told as I think it was a life threatening condition and I had no contact from the hospital to discuss her condition . she was sent home on a oxygen machine and 3 months later she died in my arms . I was invited by the hospital to go and discuss the care of my wife and I said no as I was and still am angry over her care and I did not want to make trouble so I have put the case in to my solicitors hands . if I could give the hospital a minus star then I would
Reply from James Paget Hospital
Thank you for taking the time to provide feedback regarding your experiences of your wife\'s care. Please accept my sincere condolences following your loss. I am really saddened to read your comments and would welcome the opportunity to discuss this further with you. I appreciate that you have already been offered the opportunity to meet with staff and that this is not the right time for you, however, should you change your mind; please do get in touch with our Patient Advice and Liaison Services (PALS), who would be happy to help arrange this. The team can be contacted via email; PALS@jpaget.nhs.uk or via telephone on 01493 453549 or 01493 453240. Alternatively, I would be more than happy for you to contact me directly on 01493 452304.
Kind Regards
Amanda Hood, Head of Patient Experience and Engagement
Completely Avoidable Event
1
Submitted by Anonymous15th October 2021
My husband had a hernia op at the Paget and was sent home with no dressing on his wound. Within 10 minutes of being home his wound had opened and it was bleeding. I called the hospital and they told me to come back in for more dressings, I told them that I couldn't leave my bleeding husband. So they said to call the district nurse. The district nurse told me to call 111. By this time he was bleeding a lot so I called 999. When the paramedics arrived it took them a really long time to stop the bleeding. They couldn't manoeuvre him out of the house and keep him flat so they called the fire department to help. The fire department came and removed him from the house and he was taken back to the Paget. They stitched him up properly and discovered his sodium levels were dangerously low, so he had to stay in for another week. All of this stress and cost of all those resources could've been avoided if they'd stitched and dressed his wound correctly the first time. Now I actively avoid going to the Paget, I always pick the N&N if I have a choice.
Reply from James Paget Hospital
Thank you for taking the time to share your experiences following your husband\'s hernia operation. I am sorry to learn that your husband experienced such difficulties following his surgery. We would really like to discuss this further so that we can look into what happened. If you would like this opportunity, please do get in touch with our Patient Advice and Liaison Services (PALS) Team who would be happy to help. The team can be contacted on 01493 453549 or 01493 453240.
I do hope that your husband has since recovered well.
Kind Regards
Amanda Hood
Head of Patient Experience and Engagement
Mums stay in Ward 1 (stroke unit)
1
Submitted by Zoe2nd October 2021
My mum has been neglected and mistreated on Ward 1. She cannot talk/walk or eat and the doctor’s and staff on this ward are rude, unprofessional and through their mistreatment of my mum have hindered her progress she is 62 years old. Has been left in her own mess and been treated worse than a dog. I am now per suing legal action.
Reply from James Paget Hospital
I am really sorry to hear that your mum\'s recent experiences during her admission to the James Paget Hospital were not positive. This is not what we would want for any of our patients. We would really like the opportunity to discuss this in more detail with you so that we can investigate what happened. If you would like this opportunity, please contact our Patient Advice and Liaison Service on 01493 453549 or 01493 453240 and our staff will be more than happy to help.
Kind Regards
Amanda Hood
Head of Patient Experience and Engagement
Friendly
5
Submitted by Anonymous31st August 2021
Experience was good. Staff were friendly and I didn't have to wait.
I don't know how I have managed to last this long, without dropping down dead. This hospital needs to quickly make some drastic improvements in order to benefit the outcomes for it's patients & to save lives.Over the years ,I do not think that this hospital has diagnosed or treated me properly for any of my health issues.(spinal cord & nerve damage,cauda equina,neurological problems affecting bowel/bladder & stomach issues,sepsis etc)
Highlights of some of the "appalling" service ,that I have received so far & which falls far short of acceptable.
Dismissive attitudes by some members of staff, inaccurate reporting on patients medical records & alterations to. Not taking calls or messages.Putting patients down as DNA, when in fact appointments have been cancelled.Patients told that their appointments are cancelled when they have arrived at the hospital. Equipment that is faulty & not working(gas & air for cancer bowel screening) Very short appointments (5-10 minutes) So not long enough to explain .Doctors not wishing to listen. Waiting many months for an appointment & very long waits in the waiting room.
Appointments continually being cancelled & pushed back.Do not see the same person ie; consultant & have to try explain all over again Then can be given a different diagnosis! Or not given any explanation regarding results to Xray/MRIs or tests?
Offensive & condescending comments. Such as "pain sensitive" to imply that it is all in my head . 2018 told "women of a certain age" (IBS) which imply that I am fat/lazy (bladder / bowel & stomach problems). Drinking/eating are the reasons I am ill? I have difficulty doing either. Back in 2016 A & E was suffering with IMPACTION (diagnosed by a pharmacist) but JPH sent me home without doing any investigations. "diet & exercise" mantra always seems to be given out for every given ailment . Very crass .Consultants do not communicate with each other,leaving the patient having to .With Neurologist for five minutes who stated that I needed an operation on neck but said surgeon would explain everything.Except the surgeon only greeted me with" I am the one holding the knife & I will not be operating"?But did not want to talk or explain anything to me & started to play with his phone?!! Other consultants/doctors have stated that many of my issues are neurological. 2019 went to JPH who have their own sepsis unit.Doctor who saw me in A & E denied me seeing a gynaecologist Said I had a common skin complaint nothing serious.(severe rash around lower body going down to knee)Told me to go & buy cream from Boots But it turned out that I did have SEPSIS which went undiagnosed & untreated!! They need to urgently invest in some properly fully qualified staff.
All staff are so understanding and are so pleasant with all their patients and are all so good with everything they do in their job, from doing injections and giving their patients their medication on time.
Really pleased with the food, tea staff and cleaning. There is nothing that I can think of for any improvement as all the staff are so kind and caring. Thank you.