James Paget Hospital

Feedback

• Friendly and helpful

  4

  Submitted by Collected by Healthwatch Norfolk staff 28th April 2023

  The pharmacy staff are friendly and helpful. Sometimes it can be a long wait but otherwise everything is fine.

  
  
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• Kind staff at the pharmacy

  5

  Submitted by Collected by Healthwatch Norfolk staff 28th April 2023

  I tend to pick up my prescriptions when I'm in on Mondays which works well for me, and the staff are kind. There's nothing to be improved.

  
  
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• Quick

  5

  Submitted by Collected by Healthwatch Norfolk staff 28th April 2023

  I used the pharmacy. Today it was nice and quick, sometimes it can be a bit of a wait before you can collect your medication.

  
  
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• Friendly pharmacy

  4

  Submitted by Collected by Healthwatch Norfolk staff 24th April 2023

  The pharmacy is very good, the staff are friendly. I can drop off my prescription and come and collect it the next day when it's ready.

  
  
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• Top notch

  5

  Submitted by Collected by Healthwatch Norfolk staff 24th April 2023

  The pharmacy is top notch. The staff are really good and very friendly. Everything works well I don't mind if there's a bit of a wait.

  
  
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• Pharmacy is good

  5

  Submitted by Collected by Healthwatch Norfolk staff 24th April 2023

  The pharmacy has always been good, it's convenient and it's the only pharmacy that does the medication I need.

  
  
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• The service is always good at the pharmacy

  4

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  The people are friendly and the service is always good I am happy with it.

• Reply from James Paget Hospital

  Thank you for taking the time to share your positive comments which I have shared with our pharmacy team Kind Regards Amanda Hood Head of Patient Experience and Engagement

• The staff are fine but the waits too long

  3

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  The staff are fine but it's a 60 minute wait so we are taking the prescription to another pharmacy. It's not too bad but it would have been more convenient if we could have collected it here. My daughter would have been able to take the medication sooner too.

• Reply from James Paget Hospital

  Thank you for your feedback regarding our pharmacy services. I am sorry to learn that you had to visit an alternative pharmacy to collect your prescription, due to the length of time you had to wait. Please be assured that your comments have been shared with the team for their consideration. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• The wait is too long at the pharmacy

  2

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  We haven't stopped, the wait is too long. I don't want to wait as there will be an extra charge on the car park and we are catching a flight later. We are going to get the tablets from another pharmacy.

• Reply from James Paget Hospital

  Thank you for taking the time to share your feedback. I am so sorry to learn that your experience of using our pharmacy services was not positive. Please be assured that I have shared your comments with the team for their consideration. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• Can't fault it at the pharmacy

  5

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  You can't fault it. I've been served quickly and it's all very good.

• Reply from James Paget Hospital

  Thank you for sharing your positive experiences of our pharmacy service which I have shared with the team. Kind Regards Amanda Hood Head of Patient Experience and Engagement