James Paget Hospital

Feedback

• The staff are fine but the waits too long

  3

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  The staff are fine but it's a 60 minute wait so we are taking the prescription to another pharmacy. It's not too bad but it would have been more convenient if we could have collected it here. My daughter would have been able to take the medication sooner too.

• Reply from James Paget Hospital

  Thank you for your feedback regarding our pharmacy services. I am sorry to learn that you had to visit an alternative pharmacy to collect your prescription, due to the length of time you had to wait. Please be assured that your comments have been shared with the team for their consideration. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• The wait is too long at the pharmacy

  2

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  We haven't stopped, the wait is too long. I don't want to wait as there will be an extra charge on the car park and we are catching a flight later. We are going to get the tablets from another pharmacy.

• Reply from James Paget Hospital

  Thank you for taking the time to share your feedback. I am so sorry to learn that your experience of using our pharmacy services was not positive. Please be assured that I have shared your comments with the team for their consideration. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• Can't fault it at the pharmacy

  5

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  You can't fault it. I've been served quickly and it's all very good.

• Reply from James Paget Hospital

  Thank you for sharing your positive experiences of our pharmacy service which I have shared with the team. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• Very pleasant and efficient

  5

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  You do have to wait a bit but you expect that. They are very pleasant and efficient.

• Reply from James Paget Hospital

  Thank you for your lovely feedback, which I have shared with the pharmacy team. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• They explain everything so clearly

  5

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  They are really on top of it here at the pharmacy. They explain everything so clearly. My medication changes and they always explain it all to me. They explain it to me really well. I am very satisfied. I have never had a problem. I don't think they could do anything to improve because they are so brilliant.

• Reply from James Paget Hospital

  Thank you so much for taking the time to post your lovely feedback. The team will be pleased to learn that your experiences are so positive Kind Regards Amanda Hood Head of Patient Experience and Engagement

• The staff are all so friendly

  5

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  The staff are all so friendly. They are nice to talk to and have a chat. They are always good. It's clean and tidy.

• Reply from James Paget Hospital

  Thank you for taking the time to share your lovely feedback, which I have shared with the teams involved Kind Regards Amanda Hood Head of Patient Experience and Engagement

• You do get seen quickly

  4

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  You do get seen quickly at the pharmacy but there can be a wait to pick it up. That's the only negative and the reason I have given a 4 star and not a 5 star rating.

• Reply from James Paget Hospital

  Thank you for providing feedback regarding your pharmacy experience. Please be assured that I have shared your comments with the team for consideration. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• It's pretty good.

  4

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  My prescription was sent ahead of me from outpatients so I was able to pick it up easily. It's pretty good.

• Reply from James Paget Hospital

  Thank you for taking the time to share your positive feedback which I have shared with the pharmacy team. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• Can be a bit of a wait at the pharmacy

  4

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  They are quick at first seeing you but you then have to wait for your prescription to be got ready so can be a long wait. Today I've got to come back in 1 hour to pick it up. It would be better if there was less waiting.

• Reply from James Paget Hospital

  Thank you for taking the time to share your comments regarding our pharmacy service. I have shared your feedback with the team for consideration of your comments. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• brilliant!

  5

  Submitted by collected by Healthwatch Norfolk staff 21st February 2023

  I was in the James Paget cardiac ward for a week while I was monitored and they were absolutely brilliant - no complaints

• Reply from James Paget Hospital

  Thank you for taking the time to post your lovely feedback, which I have shared with the teams involved. It is lovely to hear that your experience of care was brilliant! Best wishes Amanda Hood Head of Patient Experience and Engagement