Feedback Centre

Address: , Great Yarmouth, NR31 6LA
Telephone: 01493 452452
Website: www.jpaget.co.uk

The James Paget University Hospital (JPUH) is a university hospital providing care to residents across Great Yarmouth, Lowestoft and Waveney, as well as to the many visitors who come to this part of East Anglia. The main site in Gorleston is supported by the Newberry Clinic and other outreach clinics in the local area.

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Feedback

574 responses from the local community

Made out to be ‘dramatic’ multiple times

1

Submitted by Anonymous 7th July 2023
It took me over 3 times in 2 weeks with severe pain and sickness to actually be listened to, despite blood tests indicating there was something wrong. By this time there had been permanent damage done, which lead to more complications which again they ignored and told me I wasn’t in Pain! Ended up nearly dying multiple times and my life has changed forever when it all could have been avoided if I was listened to in the first place and not just sent away.

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A&e

1

Submitted by Anonymous 28th June 2023
A terrible experience with extremely rude unprofessional nurses, grumpy Drs who were very irritated by my attendance and very dirty premises. A formal complaint has been sent and I hope to never return.

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Good experience

5

Submitted by Collected by Healthwatch Norfolk staff 28th April 2023
The pharmacy is good, the staff are nice. I did have to wait 45 minutes to collect my medication which isn't ideal but it is what it is.

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Friendly and helpful

4

Submitted by Collected by Healthwatch Norfolk staff 28th April 2023
The pharmacy staff are friendly and helpful. Sometimes it can be a long wait but otherwise everything is fine.

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Kind staff at the pharmacy

5

Submitted by Collected by Healthwatch Norfolk staff 28th April 2023
I tend to pick up my prescriptions when I'm in on Mondays which works well for me, and the staff are kind. There's nothing to be improved.

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Quick

5

Submitted by Collected by Healthwatch Norfolk staff 28th April 2023
I used the pharmacy. Today it was nice and quick, sometimes it can be a bit of a wait before you can collect your medication.

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Friendly pharmacy

4

Submitted by Collected by Healthwatch Norfolk staff 24th April 2023
The pharmacy is very good, the staff are friendly. I can drop off my prescription and come and collect it the next day when it's ready.

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Top notch

5

Submitted by Collected by Healthwatch Norfolk staff 24th April 2023
The pharmacy is top notch. The staff are really good and very friendly. Everything works well I don't mind if there's a bit of a wait.

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Pharmacy is good

5

Submitted by Collected by Healthwatch Norfolk staff 24th April 2023
The pharmacy has always been good, it's convenient and it's the only pharmacy that does the medication I need.

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The service is always good at the pharmacy

4

Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023
The people are friendly and the service is always good I am happy with it.
Reply from James Paget Hospital
Thank you for taking the time to share your positive comments which I have shared with our pharmacy team Kind Regards Amanda Hood Head of Patient Experience and Engagement

James Paget Hospital

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Feedback

Made out to be ‘dramatic’ multiple times

A&e

Good experience

Friendly and helpful

Kind staff at the pharmacy

Quick

Friendly pharmacy

Top notch

Pharmacy is good

The service is always good at the pharmacy

Reply from James Paget Hospital