Address: , Great Yarmouth, NR31 6LATelephone: 01493 452452Website: www.jpaget.co.uk
The James Paget University Hospital (JPUH) is a university hospital providing care to residents across Great Yarmouth, Lowestoft and Waveney, as well as to the many visitors who come to this part of East Anglia. The main site in Gorleston is supported by the Newberry Clinic and other outreach clinics in the local area.
Feedback
574 responses from the local community
Parking was confusing
3
Submitted by Collected by Healthwatch Norfolk staff19th August 2024
My first impression is that the car park at the Diagnostic Centre is very confusing. The disabled spots aren't very well marked, maybe having something on the bollards in front of the bays as well would be good, it would be more visible. As well as this the sign at the entrance to the car park says "drop off only" which didn't seem very disabled friendly, I didn't know I was allowed to park there so ended up in the main car park which was too far away for me. There was no signage on the way to the building so it was hard to find. The staff are really nice, they helped me back out to my car.
Submitted by collected by Healthwatch Norfolk staff31st July 2024
I was sent to the hospital for scans on the advice of 111 who had told me they'd send the notes from their assessment to A&E. The receptionist said they didn't have the records because 111 don't send them. This was conflicting information and I didn't know who to trust. The receptionist was evidently stressed and she took it almost personally. They didn't like me questioning it and she kept interrupting me when I was trying to explain.
Submitted by Feedback collected by Healthwatch Norfolk staff22nd July 2024
I had an eye operation at the hospital and it was very good. All the appointments were on time but there was an initial 8 month wait on the waiting list.
Submitted by Collected by Healthwatch Norfolk staff5th July 2024
I collapsed at my daughter's house and had to wait about two hours for an ambulance and then I was stuck outside the hospital in there for about five or six hours. The paramedics couldn't give me any proper treatment and I was in and out for blood tests and scans. In A&E they kept pumping me with morphine and trying to send me home even though I was being sick and still wasn't well. I couldn't get home as obviously I couldn't drive and had nobody to pick me up. In the end they put me in some men's pyjamas and a gown and sent me to my daughter's in a taxi. They said I had a UTI but didn't prescribe me any antibiotics, I had to contact my GP to get some.
Submitted by Collected by Healthwatch Norfolk engagement team8th April 2024
I was rushed to A&E by my GP and it was packed but my bum didn't even warm the seat before I was seen! I also had a blood transfusion. I couldn't fault anything there, they saved my life.
Submitted by Collected by Healthwatch Norfolk staff18th March 2024
Brilliant job. I went to A&E and it was chock a block. I was sent through to GP streaming outside instead and was seen by a doctor really quickly. Brilliant service
In my opinion as a retired GP and patient, communication at the JPH is poor. I was not treated as an individual and involved in decisions regarding my treatment at the JPH. It has resulted in my care being transferred, some 90 miles away, to Addenbrookes Hospital, where I have been treated with respect, asked about my preferences, and copied into all communications.
The General Medical Council states that doctors should:
Work in partnership with patients.
Listen to, and respond to, their concerns and preferences.
Give patients the information they want or need in a way they can understand.
Respect patients’ rights to reach decisions with you about their treatment and care.
Support patients in caring for themselves to improve and maintain their health.
In my opinion I did not receive this at the JPH.
I think it is important that patients receive copies of letters sent by health professionals to their GP, and other hospitals. Should the patient travel and require treatment away from their usual GP or hospital, then they can either show the letter to the treating health professional, or be able to more accurately explain their medical condition and treatment. Furthermore, the patient will have the information to complete travel insurance and driving license application forms accurately. The Department of Health and royal colleges of all medical specialties recommend that patients receive copies.
In February last year I initially made my complaint directly to the consultant that I did not receive copies of letters, and in particular one sent that almost resulted in cancellation of a procedure at Colchester Hospital. I always requested a copy at the consultations from 2015, but rarely received any. The consultant wrote that it was not routine to copy letters to patients, because they would not understand the medical terminology. This confirmed that I was not treated as an individual.
I decided to take my complaint to PALS. I have received two letters from the CEO, neither answered all the points I raised in the complaint. The final letter from the CEO, received in November, stated patients always receive copies of letters and my complaint had been closed. I have been a patient in several departments at the JPH and have rarely received letters, whereas I always received them from the Norfolk and Norwich, Colchester and Addenbrookes Hospitals.
I do have concerns about the complaints procedure and enlisting the assistance of PALS (Patient Advice and LIaison Service). PALS is not an independent department and is part of the complaints department. I have spoken to colleagues and friends that have used the service and they are all unsatisfied.
The JPH should adopt the system of other hospitals and send patients an email following an outpatient appointment, or treatment, asking if they felt that they had been treated as an individual and involved in decisions regarding their management.
Unfortunately I have been shouted at, shoved up after collapsing even though I felt very unwell and ignored for many hours in a cubicle. I know the staff don’t like me but I am there for a reason (feeling unwell). Next time I’ll go to a different Hospital. A crew wanted to take me after I had a seizure but I insisted no as I knew my experience would be awful.