James Paget Hospital

Feedback

• Very pleasant and efficient

  5

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  You do have to wait a bit but you expect that. They are very pleasant and efficient.

• Reply from James Paget Hospital

  Thank you for your lovely feedback, which I have shared with the pharmacy team. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• They explain everything so clearly

  5

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  They are really on top of it here at the pharmacy. They explain everything so clearly. My medication changes and they always explain it all to me. They explain it to me really well. I am very satisfied. I have never had a problem. I don't think they could do anything to improve because they are so brilliant.

• Reply from James Paget Hospital

  Thank you so much for taking the time to post your lovely feedback. The team will be pleased to learn that your experiences are so positive Kind Regards Amanda Hood Head of Patient Experience and Engagement

• The staff are all so friendly

  5

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  The staff are all so friendly. They are nice to talk to and have a chat. They are always good. It's clean and tidy.

• Reply from James Paget Hospital

  Thank you for taking the time to share your lovely feedback, which I have shared with the teams involved Kind Regards Amanda Hood Head of Patient Experience and Engagement

• You do get seen quickly

  4

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  You do get seen quickly at the pharmacy but there can be a wait to pick it up. That's the only negative and the reason I have given a 4 star and not a 5 star rating.

• Reply from James Paget Hospital

  Thank you for providing feedback regarding your pharmacy experience. Please be assured that I have shared your comments with the team for consideration. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• It's pretty good.

  4

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  My prescription was sent ahead of me from outpatients so I was able to pick it up easily. It's pretty good.

• Reply from James Paget Hospital

  Thank you for taking the time to share your positive feedback which I have shared with the pharmacy team. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• Can be a bit of a wait at the pharmacy

  4

  Submitted by Feedback collected by Healthwatch Norfolk 13th April 2023

  They are quick at first seeing you but you then have to wait for your prescription to be got ready so can be a long wait. Today I've got to come back in 1 hour to pick it up. It would be better if there was less waiting.

• Reply from James Paget Hospital

  Thank you for taking the time to share your comments regarding our pharmacy service. I have shared your feedback with the team for consideration of your comments. Kind Regards Amanda Hood Head of Patient Experience and Engagement

• brilliant!

  5

  Submitted by collected by Healthwatch Norfolk staff 21st February 2023

  I was in the James Paget cardiac ward for a week while I was monitored and they were absolutely brilliant - no complaints

• Reply from James Paget Hospital

  Thank you for taking the time to post your lovely feedback, which I have shared with the teams involved. It is lovely to hear that your experience of care was brilliant! Best wishes Amanda Hood Head of Patient Experience and Engagement

• Gastroenterology visits

  5

  Submitted by Mike Gay 10th February 2023

  This is a great hospital I have always been treated as a person and not a number on a conveyor belt. Which is why I choose JPH rather than NNUH

• Reply from James Paget Hospital

  Thank you for sharing your positive feedback regarding your experiences of our Gastroenterology services , which I have shared with the teams involved Kind Regards Amanda Hood Head of Patient Experience and Engagement

• Improper Covid and blood tests.

  1

  Submitted by Alan Roberts 19th January 2023

  After another fall I was taken to hospital and was surprised they wanted a swab the maskless kid who was doing it snatched off my mask and chucked it in the bin, he kept on going away and eventually took a swab He came back with a badly coughing man and set him next to me and later another man who only had a slight cough and set him right next to me again, eventually I went to the ward. A week later at home my phlegm turned to water and I thought I was going to die but four days later I had phlegm again but no taste of smell.On Another nasty incident was when I was sent home after a blood test which proved positive, I didn't hear the Paget phone call as I was semi conscious on the floor, I thought the the district nurse would save me but they hadn't been informed I was home.

• Reply from James Paget Hospital

  Thank you for taking the time to share your feedback. I am so sorry to learn that your experiences were not positive. Please could I encourage you to contact our PALS Department so that we are able to discuss this in more detail with you, to enable us to understand better your experience, to enable us to make any improvements necessary. Our PALS team can be contacted on 01493 453240 / 01493 453549 Kind Regards Amanda Hood Head of Patient Experience and Engagement

• A good experience

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 31st July 2022

  All good, not best of best but good.

  
  
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