Lawson Road Surgery

Feedback

• Caring

  5

  Submitted by Diane Malone 19th February 2022

  I have found all staff, nurses and GP’s to be very caring and empathetic. I changed from another surgery to this one due to feeling like an inconvenience to my previous surgery and have found Lawson Rd to be excellent. I really like the online service as I don’t always have time to call for repeat prescriptions. And booking appointments online is easy too. However I’d like to be able to leave messages out if hours, but it won’t let me. And if I do leave a message with you I don’t get notified there is a reply for me. Can this be reviewed please. Thank you

• Reply from Lawson Road Surgery

  Thank you very much for your feedback. It is good to know you have found us to be caring and helpful. Unfortunately we took the decision not to receive messages out of hours, as previously some messages which had been left were urgent in nature and had been left when the practice was closed. We feel this would compromise patient safety. I will look at the set up of our messages again and make sure patients are told if there is a reply waiting. Thanks again for taking the time to contact us and letting us know of this problem.

• Kind, Caring, Supportive Surgery.

  5

  Submitted by Anne-Marie Pound 31st January 2022

  My son has severe anxiety and other health issues. He has always been treated with the utmost respect, kindness and patience at this surgery. The Surgery have tailored his appointments to his individual needs and always see him promptly which is a massive help with his anxiety. I can't speak highly enough of them. Thank you.

• Reply from Lawson Road Surgery

  Thank you for your kind feedback and for sharing your experience with us. It is always good to receive any feedback from our patients.

• Very good practice

  5

  Submitted by Anonymous 30th October 2021

  Husband seen on the day he first noticed symptoms of cancer.referred to promptly. Now having ongoing treatment .Daughter and her family also at practice and grandchildren are seen promptly when needed. We have been patients for over 40 years . All staff brilliant . Thankyou

  
  
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• Response time

  5

  Submitted by Anonymous 18th October 2021

  10/10 for Lawson Rd (doctors & surgery staff) They are brilliant and 100% efficient. I’m a new patient , and everytime ive contacted them (phone/visit/online) , they instantly respond

  
  
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• Great Surgary

  5

  Submitted by Mr M Barber 11th March 2021

  I have been with this practise for 35 years going back to Dr Preston and his Son, in all those years if have had nothing but the best of treatment form all concerned. In my later years if have had a few health problems and my curret GP has been very quick to diagnose my problems in the early stages and has promptley arranged Hospital visits as required, i require injections every 3 weeks and this is always done very promptly by a very nice Nurse.

  
  
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• Discrimination

  1

  Submitted by Anonymous 16th January 2021

  Ongoing mental health issues which everything is now assessed as being related to. Don’t even get calls returned when querying medication.

  
  
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• Covid restrictions affecting care

  3

  Submitted by Anonymous 10th January 2021

  GPS no longer seem to care about whether patient need to be seen or not. Not everything can be diagnosed by telephone. Odema, rash and lumps dismissed as nothing.

  
  
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• Covid19 Services/Changes

  4

  Submitted by Anonymous 4th December 2020

  I appreciate, like most of that there had to be major changes to how things things had to be done at the surgery, but think this could have been better. It was difficult having blood tests done in a gazebo outside in car park, then moved to just inside fire escape door, but cordoned off. But I have been more concerned about finding it difficult to see a GP or nurse in person. I had a major fall in the street some weeks back & hurt myself, have a number of long term chronic conditions. Though I called the surgery to tell them, at no point did they ask to see me. There is an issue with my leg and ankles, that can’t be resolved by a phone call or physiotherapy.

  
  
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• Superb surgery

  5

  Submitted by Anonymous 24th March 2020

  This is a superb surgery. On one instance I had a telephone consultation with a GP and I could barely speak due to being ill. The doctor asked me to come in and stayed late to make sure I was seen, and then helped me get my medication.

  
  
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• Brilliant

  5

  Submitted by Anonymous 31st July 2019

  Brilliant. You can get appointments easily.

  
  
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