Lawson Road Surgery

Feedback

• Response time

  5

  Submitted by Anonymous 18th October 2021

  10/10 for Lawson Rd (doctors & surgery staff) They are brilliant and 100% efficient. I’m a new patient , and everytime ive contacted them (phone/visit/online) , they instantly respond

  
  
  Leave a provider response

• Great Surgary

  5

  Submitted by Mr M Barber 11th March 2021

  I have been with this practise for 35 years going back to Dr Preston and his Son, in all those years if have had nothing but the best of treatment form all concerned. In my later years if have had a few health problems and my curret GP has been very quick to diagnose my problems in the early stages and has promptley arranged Hospital visits as required, i require injections every 3 weeks and this is always done very promptly by a very nice Nurse.

  
  
  Leave a provider response

• Discrimination

  1

  Submitted by Anonymous 16th January 2021

  Ongoing mental health issues which everything is now assessed as being related to. Don’t even get calls returned when querying medication.

  
  
  Leave a provider response

• Covid restrictions affecting care

  3

  Submitted by Anonymous 10th January 2021

  GPS no longer seem to care about whether patient need to be seen or not. Not everything can be diagnosed by telephone. Odema, rash and lumps dismissed as nothing.

  
  
  Leave a provider response

• Covid19 Services/Changes

  4

  Submitted by Anonymous 4th December 2020

  I appreciate, like most of that there had to be major changes to how things things had to be done at the surgery, but think this could have been better. It was difficult having blood tests done in a gazebo outside in car park, then moved to just inside fire escape door, but cordoned off. But I have been more concerned about finding it difficult to see a GP or nurse in person. I had a major fall in the street some weeks back & hurt myself, have a number of long term chronic conditions. Though I called the surgery to tell them, at no point did they ask to see me. There is an issue with my leg and ankles, that can’t be resolved by a phone call or physiotherapy.

  
  
  Leave a provider response

• Superb surgery

  5

  Submitted by Anonymous 24th March 2020

  This is a superb surgery. On one instance I had a telephone consultation with a GP and I could barely speak due to being ill. The doctor asked me to come in and stayed late to make sure I was seen, and then helped me get my medication.

  
  
  Leave a provider response

• Brilliant

  5

  Submitted by Anonymous 31st July 2019

  Brilliant. You can get appointments easily.

  
  
  Leave a provider response

• Been nothing but good

  5

  Submitted by Anonymous 5th April 2019

  My husband and I went to see the GP for something minor a while ago, and as we were walking down the corridor after the appointment, he called us back because he noticed that my husband was walking slightly off-kilter. He suspected that it might be early signs of Parkinson's, and he was completely right. We were thankful that he spotted the symptoms early - and at a completely unrelated appointment! My husband now sees him every three months and he's been nothing but good the whole time.

  
  
  Leave a provider response

• Really nice travel immunisations nurse

  4

  Submitted by Anonymous 30th September 2018

  I haven't used them much since switching to them, but the travel immunisations nurse was really nice.

  
  
  Leave a provider response

• Caring and helpful

  5

  Submitted by Anonymous 27th September 2018

  They are very quick to pick up on things and get me referred. They are very caring and helpful.

• Reply from Lawson Road Surgery

  Thank you for taking the time and trouble to send your feedback to Healthwatch Norfolk. It is good to hear you are happy with the service we provide. Many thanks Lawson Road Surgery.