Castle Partnership

Feedback

• Asthma review

  5

  Submitted by Diane 24th October 2023

  Good service

  
  
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• I barely had to wait at all

  4

  Submitted by Lorna Hanwell 24th October 2023

  All very quick and one of the 2 vaccinations I had was almost undetectable (in that I hardly felt anything at all)

  
  
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• Outstanding service

  5

  Submitted by Roger Glenwright 24th October 2023

  Punctual, friendly, courteous and efficient what more can one ask for.

  
  
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• 2 jabs in 2 minutes

  5

  Submitted by Gareth Jones 24th October 2023

  Exceptionally efficient - no waiting at all, 2 jabs took literally 2 minutes and hardly noticed them. Couldn't have been better.

  
  
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• Flu/Covid-19 jabs

  5

  Submitted by Charles Jones 24th October 2023

  Excellent service in and out in a very short time despite having arrived well before the allocated time.

  
  
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• Jabs

  5

  Submitted by Carol Lendrum 24th October 2023

  Quick, on time, efficient service with friendly staff

  
  
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• Covid and flu vaccines

  5

  Submitted by Andrew Jones 24th October 2023

  I was seen promptly by skilled and friendly people and in next to no time had painless treatment “a small scratch”

  
  
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• Flu & Covid Vaccine

  5

  Submitted by Darren Garner 24th October 2023

  Was very fast, in and out. Staff were very friendly and helpful.

  
  
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• Shocking Service

  1

  Submitted by Mark Gillings 23rd October 2023

  I had a telephone appointment for Friday morning with a Doctor on my mobile no, I did not receive a call in the morning ,I rang the surgery in the afternoon to say I had had no call, they said I was still on the list,so I carried on waiting with mobile,on Monday morning I rang the surgery, they claimed there was no answer from the mobile, so they rang another number and spoke to my wife,who was working at the time,so was in no position to receive calls, there were no missed calls on my mobile .Absolutely no sympathy or efforts to correct the mistake

• Reply from Castle Partnership

  Dear Mark I believe that since leaving your review, this has been rectified - but if there is anything at all I can help any further with - please do get in contact via the website or phone and ask to speak to me. I am sorry that you did not receive as good a service as we would hope our patients would experience. We have made some changes to our telephone and appointment system recently and I hope that you will notice a change for the better. Thank you Caitlin Business Manager

• Very friendly staff

  5

  Submitted by Nicole Fox 19th October 2023

  Was very quick straight in before my appointment time very efficient

  
  
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