Castle Partnership

Feedback

• Seen quickly

  5

  Submitted by Elizabeth Parker 16th October 2023

  Was given full explanation of what was happening and what to expect after

• Reply from Castle Partnership

  Dear Elizabeth I’m pleased to read that you had a good experience. I will share this with our team. Thanks Caitlin Business Manager

• Booster and flu jabs

  5

  Submitted by Terence Wooller 16th October 2023

  Staff were friendly, helpful, informative and efficient ... what more could you want

• Reply from Castle Partnership

  Dear Terence That’s fabulous - thank you! I will share your kind words with all of the team. Thanks Caitlin Business Manager

• Prompt, efficient and friendly

  5

  Submitted by Paul Clasper 16th October 2023

  I arrived on time and was dealt with immediately. Staff were friendly and explained the process clearly. No pain, good humoured and an overall comfortable experience.

• Reply from Castle Partnership

  Dear Paul I’m so pleased to read of your good experience. There’s a lot of work that goes into planning the clinics, and I’m pleased the team were still in good humour during them! Thank you Caitlin Business Manager

• Brilliant

  5

  Submitted by Mr David S Norris 16th October 2023

  Friendly, competent and efficient people are such a pleasure to deal with. This surgery ticks all the right boxes

• Reply from Castle Partnership

  Dear Mr Norris What a lovely review! Thank you so very much - it will truly mean the world to our team who all work so hard. Thank you Caitlin Business Manager

• Quick slick and very efficient.

  5

  Submitted by Helen Arundell 16th October 2023

  Was in and out very quickly

• Reply from Castle Partnership

  Dear Helen Thank you for your kind words. Caitlin Business Manager

• Flu and covid jabs

  5

  Submitted by Ericka Stafford 16th October 2023

  Was seen immediately and vaccinated and when I mentioned my husbands was later that morning, they told me he could attend as soon as he wanted. Pleasant friendly staff.

• Reply from Castle Partnership

  Dear Erika That’s fabulous news, I’m pleased we were accommodating and the service was good! Thank you for taking the time to leave your review. Caitlin Business manager

• Had flu and Covid jabs

  5

  Submitted by Pat Bland 16th October 2023

  Very organised. Prompt and friendly service.

• Reply from Castle Partnership

  Dear Pat Thank you for leaving your kind words - I’ll pass them on to the whole Team. Thanks Caitlin Business Manager

• Covid & Flu jabs

  5

  Submitted by Paula Young 16th October 2023

  No queues,very quick and efficient no complaints.

• Reply from Castle Partnership

  Dear Paula Great news, and kind words - thank you. Caitlin Business Manager

• Covid and flu jabs

  4

  Submitted by David Wakefield 16th October 2023

  My wife and I were both done before our appointed times!

• Reply from Castle Partnership

  Dear David I’m so pleased to see our service was efficient. Thank you Caitlin Business Manager

• Flu & Covid Vaccinations

  2

  Submitted by Anonymous 16th October 2023

  When I arrived there was no one around when a lady did appear she asked me if I was over 65 I only turned 55 in Aug Then when I was called in the staff seemed as if I was a nuisance not a nice experience

• Reply from Castle Partnership

  Dear Patient I am so sorry to read you were less than impressed by the service reviewed. I’m surprised to read there was no one around as we had 2 members of staff “marshalling” and 2 of our patient participation group volunteers supporting; I can only apologise for this. Our staff ask regarding whether you are under or over 65 as there are two separate flu vaccine types dependant on your age. It would not be clinically safe for us to guess patients ages based on how they look - but I do understand that some may find this potentially insulting. Again, I do apologise. I am also sorry if you felt you were a nuisance to the staff, I can whole heartedly say that this would not have been their intention to make you feel this way. If you would like to discuss further please do get in touch and ask to speak to myself, if he happy to speak and consider wherever we may be able to make improvements. Thank you Caitlin Business Manager