Castle Partnership

Feedback

• Flu and COVID jab

  5

  Submitted by Pauline Quinn 14th October 2023

  The injections were carried out quickly and without fuss. I was left with a large bruise on my arm from the flu injection but apart from that everything was fine.

• Reply from Castle Partnership

  Dear Pauline I am sorry to hear about your bruise but pleased to read that the experience overall was a good one. Thank you Caitlin Business Manager

• Very quick

  4

  Submitted by Linda Tidd 13th October 2023

  The COVID and flu vaccine service was very quick and efficient. I felt very happy with this service/experience but just wish that masks were worn as some people are still very vulnerable.

• Reply from Castle Partnership

  Dear Linda Thank you for your kind words. I completely understand your thoughts regarding mask-wearing, we continue to follow all local and national guidance for health care providers in respect to mask-wearing but will continue to review this throughout the Winter season. I am glad that you found the service to be efficient - thank you for taking the time to leave a review. Thank you Caitlin Business Manager

• Covid/flu

  4

  Submitted by Tony Hunton 13th October 2023

  Good. painful this time never been this painful before flu the worst

• Reply from Castle Partnership

  Dear Tony I am sorry you found the vaccinations to be painful, but glad to see you found the service to be good overall. Thank you Caitlin Business Manager

• Went for my flu jab

  5

  Submitted by Katharine Ronan 12th October 2023

  Went for my flu jab. Didn’t have to wait. All very quick and smooth.

• Reply from Castle Partnership

  Dear Katherine Thank you for your kind words - I am pleased you found the service to be quick and efficient! Caitlin Business Manager

• Speedy

  5

  Submitted by Elizabeth Richards 11th October 2023

  Straight in straight out both arms jabbed

• Reply from Castle Partnership

  Dear Elizabeth Thank you for taking the time to leave your kind words. Caitlin Business Manager

• Vaccination flu and covid

  5

  Submitted by Anonymous 11th October 2023

  Excellently run clinic , polite ,efficient and even seen earlier than appointment time

• Reply from Castle Partnership

  Dear Patient Thank you for taking the time to leave your kind words which I will share with all of the team. Caitlin Business Manager

• In & out in 2 minutes!

  5

  Submitted by Anonymous 11th October 2023

  Attended for Covid/Flu jabs and after friendly welcome at front entrance was shown to room by equally friendly staff/volunteers where more friendly nursing staff gave me my jabs. No waiting at all, and In and out in 2 minutes. So well orgaised. Well done. Thank you.

• Reply from Castle Partnership

  Dear Patient I am really pleased to read your kind review. The clinics require meticulous planning from various members of our team and require hard work on the actual day from all of our team members and volunteers. Your feedback will be hugely appreciated by them all. Thank you Caitlin Business Manager

• Service with a smile

  5

  Submitted by John Stafford 11th October 2023

  Smooth efficient experience

  
  
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• Was treated, promptly ³

  4

  Submitted by Anonymous 11th October 2023

  Good

  
  
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• Excellent All Round

  5

  Submitted by Alexandra Palgrave 11th October 2023

  Attended for my flu/Covid vaccination. Good level of communication pre-attending, swift, efficient service with everyone very polite and friendly - and very mild after effects so all good. As always an excellent service from Gurney Surgery.

  
  
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