Castle Partnership

Feedback

• Covid-19 jab

  4

  Submitted by Derek Winterbourn 10th October 2023

  Plenty of staff made it quick and easy

  
  
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• Flu and Covid vaccination

  5

  Submitted by Ms E Queen 10th October 2023

  We were seen very promptly - the staff and volunteers were friendly and helpful. The vaccinations were done very quickly - and were pain free!!

  
  
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• Excellent and responsive

  5

  Submitted by Anonymous 10th October 2023

  Reception at the surgery was easy to contact and responded quickly to my request to bring forward my Covid/Flu vaccination date. My appointment was quick and on time- all well organised.

  
  
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• Double jabs on Saturday at Gurney

  5

  Submitted by Gareth W Phillips 10th October 2023

  It was swift,efficient and we were met by a friendly team.

• Reply from Castle Partnership

  Dear Gareth Thank you so much for your kind words. Caitlin Business Manager

• Had my flu and covid vaccines.

  5

  Submitted by Susan Barker 10th October 2023

  Very polite and quick

• Reply from Castle Partnership

  Dear Susan Thank you for taking the time to leave your kind review of our vaccine clinic. Caitlin Business Manager

• Swift

  4

  Submitted by Ian Rycroft 10th October 2023

  Really surprised to arrive early and find nobody waiting or even being vaccinated. I had been told weeks ago by the surgery that I had the only available appointment for most of October. I had booked a covid vaccination and was surprised to be asked about reactions I may have to flu jabs, they we’re planning to give me both

• Reply from Castle Partnership

  Dear Ian I’m pleased to hear you were seen promptly. Your appointment time may have been before or after a scheduled work break for our vaccinators - but we gave around 800 vaccines during our Gurney Vaccine Clinic. Being asked about previous reactions to the vaccinations is a standard question that we are required to ask our patients - and record before administering further vaccines. Thank you for taking the time to leave your review of our services - it is much appreciated. Caitlin Business Manager

• Covid/flu jab

  5

  Submitted by Isobel 10th October 2023

  Very well organised in and out very quickly

• Reply from Castle Partnership

  Dear Isobel Thank you for your kind words regarding our services. Caitlin Business Manager

• Covid and flu jab

  5

  Submitted by Valerie Robertson 10th October 2023

  I was very impressed with the whole experience. Friendly greeting, no waiting , well informed about possible side effects- lovely doctor.

• Reply from Castle Partnership

  Dear Valerie Thank you so much for taking the time to leave your review of our clinic. I’m so pleased to read you were happy with the service we provided. Thanks Caitlin Business Manager

• Very slick and smooth

  5

  Submitted by Anonymous 10th October 2023

  Two jabs in about 30 seconds. No wait - out before my appointment was scheduled to begin.

• Reply from Castle Partnership

  Dear Patient Thank you for taking the time to leave your kind review of our services. Thanks Caitlin Business Manager

• Very professional and straightforward

  5

  Submitted by Neil Shillito 10th October 2023

  No queue, appointment on time. Very pleasant doctor and assistant. Thank you.

• Reply from Castle Partnership

  Dear Neil I’m really pleased to hear you were happy with the service we provided, thank you for taking the time to let us know. Caitlin Business Manager