Castle Partnership

Feedback

• Efficient

  5

  Submitted by Anonymous 10th October 2023

  Polite, friendly and timrly

• Reply from Castle Partnership

  Dear patient Thank you for your kind words. Caitlin Business Manager

• Swift, in and out in minutes.

  4

  Submitted by Carole Hill 10th October 2023

  Three staff were administering the vaccines in three rooms. It would have been good to have access to info on this season’s Covid vax.

• Reply from Castle Partnership

  Dear Carole I’m pleased to read you found the service to be efficient - leaflets regarding the vaccine were available in each room - I am sorry if you were not offered a copy of this. If you would like one please let us know via the website or telephone and we can organise this to be sent to you. Thank you Caitlin Business Manager

• Very kind and efficient

  5

  Submitted by Philip Roberts 10th October 2023

  I was given Covid and flu, they asked my wife if she was up to date. She said she hadn’t had flu.Although she had no appointment they gave her flu vaccine. Brilliant!

• Reply from Castle Partnership

  Dear Philip I’m so pleased to see you and your wife received satisfactory service and that we were able to accommodate your wife’s vaccine too. Thank you very much for taking the time to leave us your kind review. Caitlin Business Manager

• Combined flu and covid vaccine

  5

  Submitted by Karen Wright 10th October 2023

  Very organised. In and out in less than 5 minutes

• Reply from Castle Partnership

  Dear Karen Thanks for taking the time to leave your kind words! Caitlin Business Manager

• Friendly and helpful staff. Efficient.

  5

  Submitted by Anne Shelly 10th October 2023

  Friendly and helpful staff. Efficient

• Reply from Castle Partnership

  Dear Anne Thank you for taking the time to leave us feedback, I’m pleased to see you were happy with the service you received. Thanks Caitlin Business Manager

• Friendly, professional and efficient

  5

  Submitted by Ann Mann 10th October 2023

  Went for Covid and flu jab

• Reply from Castle Partnership

  Dear Ann Thank you for your kind words, it is appreciated by all of our team. Thanks Caitlin Business Manager

• Lovely friendly greeting

  5

  Submitted by Rosemary Mackie 10th October 2023

  Everything on time, excellent organisation, friendly people greeting us and great staff administering the 'jabs'.

• Reply from Castle Partnership

  Dear Rosemary Thanks for your kind review of our vaccination clinic - it is much appreciated by all involved. Thanks Caitlin Business Manager

• Very organised

  5

  Submitted by Patricia Timewell 10th October 2023

  Went for my flu & Covid jabs. Was very organised - straight in, done & out. Very quick.

• Reply from Castle Partnership

  Dear Patricia Thanks for your kind words, I’m pleased to hear you were satisfied with the service received. Thank you Caitlin Business Manager

• Flu/covid vaccination

  5

  Submitted by Dugald Ferguson 10th October 2023

  Incredibly efficient. I walked in, waited barely two minutes, was vaccinated and ushered out. All staff were pleasant and helpful. Couldn’t fault it if I wanted to. But then, I’ve always been impressed by the service and staff at the three Castle Partnership practices I’ve attended for various reasons over the last four years since I joined the Mile End Surgery.

• Reply from Castle Partnership

  Dear Dugald Thank you so very much for your extremely kind review of our clinic and services as a whole. I have shared this feedback with the entire team and it is much appreciated. Thank you Caitlin Business Manager

• Efficient and swift

  5

  Submitted by Alistair Mackie 10th October 2023

  Very well organised and prompt service.

• Reply from Castle Partnership

  Dear Alistair Thanks for taking the time to leave your review of our services - I'm pleased to see you found them to be well organised! Thanks Caitlin Business Manager