Castle Partnership

Feedback

• Quick and efficient

  5

  Submitted by Sandra Murray Young 10th October 2023

  No queuing and staff were friendly and efficient.

• Reply from Castle Partnership

  Dear Sandra Thank you for taking the time to submit your feedback - I’m glad you found the service efficient and the staff to be friendly! Thank you Caitlin Business Manager

• Flu and COVID Jabs

  5

  Submitted by Paul Dickson 10th October 2023

  Very well organised, friendly and professional.

• Reply from Castle Partnership

  Dear Paul Thank you very much for your kind words! I have shared them with all of our team. Thanks Caitlin Business Manager

• Day morning!!

  5

  Submitted by Anonymous 10th October 2023

  Very pleasant staff and whole process took only minutes with very little waiting time.

• Reply from Castle Partnership

  Dear patient Thank you very much for taking the time to leave us your kind feedback. Caitlin Business Manager

• Efficient friendly service

  5

  Submitted by Ronald Driver 10th October 2023

  I attended for both flu and Covid jabs. The whole process was quick efficient and professional with a smile thrown in.

• Reply from Castle Partnership

  Dear Ronald Thank you for taking the time to leave us your kind review! We met some lovely patients during the clinic, hence the smiles! Thank you Caitlin Business Manager

• Attended for Covid/ flu booster vaccinations

  5

  Submitted by Rachel Moss 10th October 2023

  Very well organised, quick , efficient & very friendly.

• Reply from Castle Partnership

  Dear Rachel Thank you so much for your kind words - our team worked incredibly hard to provide the organised service you received so it is a real morale boost to see that the hard work was recognised. Thank you Caitlin Business Manager

• COVID Flu Jab

  5

  Submitted by Glenn Butcher 10th October 2023

  Good experience. Quick and friendly from start to finish

• Reply from Castle Partnership

  Dear Glenn Thank you so much for taking the time to leave your positive feedback, it will be appreciated by our whole team. Thanks Caitlin Business Manager

• Blood test appt.

  5

  Submitted by Martin Matthews 10th October 2023

  Punctual, efficient and friendly.

• Reply from Castle Partnership

  Dear Martin I am pleased to read you were happy with the service you received from the Practice. Thank you for taking the time to let us know, it is much appreciated by the whole team. Thank you Caitlin Business Manager

• Short and sweet.

  5

  Submitted by Ian Lang 10th October 2023

  Quick efficient and friendly.

• Reply from Castle Partnership

  Dear Ian Thank you for taking the time to leave your review of our services - I am pleased you found them to be efficient! Our staff will be pleased to read your kind words. Thank you Caitlin Business Manager

• Covid and Flu jabs

  5

  Submitted by Sarah Evans 10th October 2023

  Well organised, friendly staff and easy procedure.

• Reply from Castle Partnership

  Dear Sarah Thank you for taking the time to leave your kind worlds - it really is appreciated by all our hard working staff. Thanks Caitlin Business Manager

• Thanks to vaccination clinic staff.

  5

  Submitted by Rick Reeves 9th October 2023

  My wife and I turned up to have our covid and flu jabs this morning and I need to compliment the staff on the brilliant organisation behind the operation of the clinic. It was immediately obvious that a lot of thought and attention to detail had been put into the process. It was run with the efficiency and confidence of a military operation and it was heart warming to observe. Such professionalism makes me glad to be a Castle Partnership patient. Thank you.

• Reply from Castle Partnership

  Dear Rick Thank you so much for leaving your kind review - which I have shared with all of the staff involved on the day and in the planning prior. It was hugely appreciated by all. I have also passed on your kind words to our patient participation group volunteers who supported us on the day. Thank you again Caitlin Clarke Business Manager