Castle Partnership

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• Flu & Covid Vaccine

  5

  Submitted by Darren Garner 24th October 2023

  Was very fast, in and out. Staff were very friendly and helpful.

  
  
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• Shocking Service

  1

  Submitted by Mark Gillings 23rd October 2023

  I had a telephone appointment for Friday morning with a Doctor on my mobile no, I did not receive a call in the morning ,I rang the surgery in the afternoon to say I had had no call, they said I was still on the list,so I carried on waiting with mobile,on Monday morning I rang the surgery, they claimed there was no answer from the mobile, so they rang another number and spoke to my wife,who was working at the time,so was in no position to receive calls, there were no missed calls on my mobile .Absolutely no sympathy or efforts to correct the mistake

• Reply from Castle Partnership

  Dear Mark I believe that since leaving your review, this has been rectified - but if there is anything at all I can help any further with - please do get in contact via the website or phone and ask to speak to me. I am sorry that you did not receive as good a service as we would hope our patients would experience. We have made some changes to our telephone and appointment system recently and I hope that you will notice a change for the better. Thank you Caitlin Business Manager

• Very friendly staff

  5

  Submitted by Nicole Fox 19th October 2023

  Was very quick straight in before my appointment time very efficient

  
  
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• Fast, efficient, friendly procedure

  5

  Submitted by Richard Martin 19th October 2023

  Laura and friendly and courteous and delivered a professional procedure within minutes of me calling the surgery. I did broach the idea that their monthly remuneration package might be burgeoned accordingly.

• Reply from Castle Partnership

  Dear Patient Thank you so much for your kind words. I have passed this on personally to Laura, who is a much valued member of our team. Thank you again Caitlin Business Manager

• Jab in arms

  5

  Submitted by Keith 18th October 2023

  So nice to have humour from everyone. No fuss, in, done & out.

• Reply from Castle Partnership

  Dear Keith Thank you for your kind words! We have enjoyed hosting our clinics. Thank you Caitlin Business Manager

• Flu/covid vaccines

  5

  Submitted by Anonymous 17th October 2023

  Pleasant reception fast treatment very good

• Reply from Castle Partnership

  Dear patient I’m so pleased to hear you were impressed with our service, thank you for taking the time to let us know. Caitlin Business Manager

• Super quick innoculation

  5

  Submitted by Andrew 17th October 2023

  A happy experience with cheerful people.

• Reply from Castle Partnership

  Dear Andrew Thank you for taking the time to leave your kind review, I’m pleased our team members were cheerful! Thanks Caitlin Business Manager

• Flu Vaccination

  5

  Submitted by Anonymous 17th October 2023

  Warm welcome from volunteers in and out less than five minutes excellent service

• Reply from Castle Partnership

  Dear Patient Thank you for taking the time to leave your kind words. Caitlin Business Manager

• Flu and Covid Vaccines: Excellent experience

  5

  Submitted by Stuart and Marigold Penkett 17th October 2023

  We were invited to have our vaccinations sooner than expected and we arrived early and went straight into the room and were met by very friendly and professional staff. Dr Badrinth asked a few questions and we were quickly vaccinated in both arms.

• Reply from Castle Partnership

  Dear Stuart & Marigold Thank you for your kind words. I will share them with the whole Team. Thanks Caitlin Business Manager

• Mrs Dodds Practice Nurse

  5

  Submitted by Carolyn Brown 16th October 2023

  Our three year old had his preschool vaccinations and flu spray with the Practice Nurse Mrs Dodds this morning and she was absolutely amazing, so kind, friendly and reassuring and made it a lovely experience for us! Thank you so much for being so wonderful :)

• Reply from Castle Partnership

  Dear Carolyn Thank you so much for leaving your kind review! I will be sure to show Nurse Dodds, she will be very pleased. Thank you Caitlin Business Manager