The Nelson Medical Centre

Feedback

• They made me feel at home

  5

  Submitted by collected by Healthwatch Norfolk staff 7th October 2024

  I phoned this morning and the receptionist was good. I came in to see the doctor and she explained what I didn't understand about my health condition which was good. Then I saw the nurse who took my bloods. They were friendly, welcoming and made me feel at home. I had time to ask questions and say everything I wanted to say.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I will ensure I share it with the Practice staff. Zoe Dearlove Complaints and Investigation Officer

• Seen when I need to be

  5

  Submitted by collected by Healthwatch Norfolk staff 7th October 2024

  My appointment was very good, very quick. They got in touch with me for it. I can more or less be seen when I need to.

• Reply from The Nelson Medical Centre

  Thank you for your kind feedback. Zoe Dearlove Complaints and Investigation Officer

• Generally happy

  4

  Submitted by collected by Healthwatch Norfolk staff 7th October 2024

  It's alright here. I do appreciate how busy they are. In general I'm happy. For an on-the-day appointment I wanted a phone call but I was told I could only have face-to-face but I couldn't get to the surgery. I ended up in A&E.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am sorry that you were unable to make a face-to-face appointment and ended up at A&E. Zoe Dearlove Complaints and Investigation Officer

• Very good

  4

  Submitted by collected by Healthwatch Norfolk staff 7th October 2024

  I think it's very good here, they've always got time to listen to you but it does depend who you get on reception. It's what you need. It can be hard to get appointments but I'm happy to go to other places.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, we are pleased you are happy with the service. Zoe Dearlove Complaints and Investigation Officer

• Caring staff

  5

  Submitted by collected by Healthwatch Norfolk staff 7th October 2024

  It's very good, I can't fault it. I've seen a few staff here and I'm happy with all of them, they're always caring when they see you. It can be awkward getting appointments as you have to go to different places but I'm lucky today.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, we are pleased you are happy with the service. Zoe Dearlove Complaints and Investigation Officer

• Good midwife appointment

  5

  Submitted by collected by Healthwatch Norfolk staff 7th October 2024

  I came in for a midwife appointment, they do check-ups and ask if I have any concerns. It's always been OK. I am registered here for the doctors too and I can mostly get same day appointments, sometimes at the other surgery.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, we are pleased you are happy with the service. Zoe Dearlove Complaints and Investigation Officer

• A close relationship with my doctor

  5

  Submitted by collected by Healthwatch Norfolk staff 7th October 2024

  I like the surgery but it does depend who you see. I don't get on with the in-house physio but everyone else is fine. I have a close relationship with my doctor, she keeps in touch quite regular and I can always see her.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am pleased to hear you are happy with your doctors communication. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Good service but don't understand why there's never appointments

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  The surgery is fine but why are you told there's never any appointments and you only ever see 3 people waiting when you're told it's fully booked. It doesn't add up. The service is good though.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, the number of people waiting will depend on how many clinicians are in on that specific day. Zoe Dearlove Complaints and Investigation Officer

• Not too bad

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  Not too bad, I've never had any problems. I prefer to come here instead of Lighthouse.

• Reply from The Nelson Medical Centre

  Thank you for your feedback Zoe Dearlove Complaints and Investigation Officer

• Very good

  4

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  Very good, the service you get, the kindness. Waiting to get an appointment can be a while though.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am pleased that you are happy with the service. Zoe Dearlove Complaints and Investigation Officer