The Nelson Medical Centre

Feedback

• Good midwife appointment

  5

  Submitted by collected by Healthwatch Norfolk staff 7th October 2024

  I came in for a midwife appointment, they do check-ups and ask if I have any concerns. It's always been OK. I am registered here for the doctors too and I can mostly get same day appointments, sometimes at the other surgery.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, we are pleased you are happy with the service. Zoe Dearlove Complaints and Investigation Officer

• A close relationship with my doctor

  5

  Submitted by collected by Healthwatch Norfolk staff 7th October 2024

  I like the surgery but it does depend who you see. I don't get on with the in-house physio but everyone else is fine. I have a close relationship with my doctor, she keeps in touch quite regular and I can always see her.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am pleased to hear you are happy with your doctors communication. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Good service but don't understand why there's never appointments

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  The surgery is fine but why are you told there's never any appointments and you only ever see 3 people waiting when you're told it's fully booked. It doesn't add up. The service is good though.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, the number of people waiting will depend on how many clinicians are in on that specific day. Zoe Dearlove Complaints and Investigation Officer

• Not too bad

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  Not too bad, I've never had any problems. I prefer to come here instead of Lighthouse.

• Reply from The Nelson Medical Centre

  Thank you for your feedback Zoe Dearlove Complaints and Investigation Officer

• Very good

  4

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  Very good, the service you get, the kindness. Waiting to get an appointment can be a while though.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am pleased that you are happy with the service. Zoe Dearlove Complaints and Investigation Officer

• Very good

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  I can't complain at all, they're good.

• Reply from The Nelson Medical Centre

  Thank you for your feedback Zoe Dearlove Complaints and Investigation Officer

• Happy with everything

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  It's alright, I'm happy with everything.

• Reply from The Nelson Medical Centre

  Thank you for your feedback. Zoe Dearlove Complaints and Investigation Officer

• So helpful

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  Brilliant, no problems with them. Our practice nurse Holly is great, we get a call every month. I get a text if I need a blood test, flu jabs or covid jabs. It's easy. They're so helpful.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I will ensure it is shared with Holly and the wider Practice staff. Zoe Dearlove Complaints and Investigation Officer

• No problems at all

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  No problems at all. I live in Caister, I've been to all the sites. I try to come to Nelson because this is where my GP is, I never have a problem here. I've been with the group nearly 40 years.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, we are pleased that you are happy with the service. Zoe Dearlove Complaints and Investigation Officer

• Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  Brilliant. Dr Sheldon is amazing. They're on it all the time, very responsive. Nothing to improve, I generally don't have any trouble.

• Reply from The Nelson Medical Centre

  Thank you for your kind feedback, I will ensure it is passed on to Dr Sheldon and the rest of the team. Zoe Dearlove Complaints and Investigation Officer