The Nelson Medical Centre

Feedback

• Really good and very helpful

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  It's great. It's really good and very helpful. Everyone is polite and it's very efficient. It's clean and everything seems good. I have nothing to complain about.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am glad that you were happy with the service. I will ensure your comments are shared with the Practice staff. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Wonderful service

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  This was my first time at this practice. I usually go to Caister but I had an appointment here today and it was wonderful. Everything about it was good and the nurse was wonderful too.

• Reply from The Nelson Medical Centre

  Thank you for your feedback. I will ensure it is shared with the Practice staff. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• It's usually 5 star but not today

  1

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  I arrived today and checked in on the screen. It said it had registered me as arrived. I waited a long time and saw lots of other people going in ahead of me. I've now left because I don't want to wait. I will probably come back tomorrow. Usually it is good. It's easy to get an appointment and straight away on the same day. Usually I would give it 5 stars but not today. Today it's only 1 star

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am sorry that your experience was not up to standard. Please ensure you speak to a member of Reception who would be happy to help should you have any issues in the future. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Very polite

  4

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  Sometimes it's hard to get an appointment at the nearest surgery to me and I don't have a car. The staff are very polite and very kind though, they help me how they can.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I will ensure it is shared with the Practice team.

• No complaints

  5

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  I'm a long time patient and very happy. I never have any problems making appointments.

• Reply from The Nelson Medical Centre

  Thank you for your kind feedback, I will ensure it is shared with the Practice team.

• Overall quite happy

  3

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  I had one negative experience but everything else has been positive. My child's school had raised a concern about possible Autism Spectrum Disorder, when we turned up for the appointment the paper work hadn't been read. We did raise this and it was dealt with so over-all we're quite happy. Making appointments is really good and staff are very helpful on the phone.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am pleased your issue was resolved.

• Very happy

  5

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  I come weekly to get my bandages changed. The way the staff are with me is very good.

• Reply from The Nelson Medical Centre

  Thank you for your kind feedback, I will ensure it is shared with the Practice team.

• Never had any problems at this surgery

  5

  Submitted by Collected by Healthwatch Norfolk staff 9th August 2022

  I always book in with the receptionist in person and it is always really easy. I have never had any problems with them and the service has always been great.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, we will ensure it is passed on to the team.

• Booked in for my ECG really easily

  4

  Submitted by Collected by Healthwatch Norfolk staff 9th August 2022

  Sometimes when you are trying to get an appointment you have to be ringing first thing and have to wait on the phone. It might be good if you could easily book a slot online. The doctor has been really good, though. I came in for my ECG and it was really easy to book in.

• Reply from The Nelson Medical Centre

  Thank you for your valued feedback.

• Dishonest

  1

  Submitted by Anonymous 7th June 2022

  The surgery has a serious issue with honesty with GP behaving in a dishonest manner

• Reply from The Nelson Medical Centre

  We are sorry that you are dissatisfied with the service provided. Please contact our Complaints and Investigation Officer on 01493 806675 to allow us to investigate this matter further.