The Nelson Medical Centre

Feedback

• Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd September 2024

  Brilliant. Dr Sheldon is amazing. They're on it all the time, very responsive. Nothing to improve, I generally don't have any trouble.

• Reply from The Nelson Medical Centre

  Thank you for your kind feedback, I will ensure it is passed on to Dr Sheldon and the rest of the team. Zoe Dearlove Complaints and Investigation Officer

• Nothing but brilliant

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  It's all very good. Nothing but brilliant. The only thing I think they could do better is to provide some chairs with arms in the waiting room. It's difficult for some of us to get up if there are no arms on the chairs. Some bigger, wider chairs would also be good, people are getting bigger.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am glad that you are happy with the service. I appreciate your suggestion regarding chairs and will pass this on to the relevant person, thank you. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• It's easy to get an appointment

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  It's alright, it's easy to get an appointment especially recently since I have discovered the website. Making an appointment through the website is better than waiting on a call list. It can be a while to get an appointment, sometimes weeks, but I have always got what I needed, as much as I expected.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am pleased that you find the website useful. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Very professional

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  We are new to the area and this is a new GP surgery for us. So far it has been okay. The receptionist was wonderful and my first impression today is that it all seems perfectly alright and very professional.

• Reply from The Nelson Medical Centre

  Thank you for your feedback and welcome to the Practice, we hope that you will be happy with the service provided. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Very efficient

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  I usually go to the Lighthouse Surgery but there were no appointments so I came here. Today it has been very efficient, very friendly and everything ran to time. I came here because they had appointments and I couldn't get one at my usual surgery.

• Reply from The Nelson Medical Centre

  Thank you for your kind feedback. I will ensure it is shared with the Practice staff. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Generally very good.

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  Overall and generally it's very good. There are lots of lovely people and it's generally good. The only thing I would mention as not being so great is during my pregnancy there has been a lot of back and forth between the midwife and the GP and the communication has not been so good. However it is a good service and it is just the communication problems over the last couple of days.

• Reply from The Nelson Medical Centre

  Thank you for your feedback and I am sorry that you have found communication an issue recently, should you encounter any further issues, please do not hesitate to speak to a member of Practice staff. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Really good and very helpful

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  It's great. It's really good and very helpful. Everyone is polite and it's very efficient. It's clean and everything seems good. I have nothing to complain about.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am glad that you were happy with the service. I will ensure your comments are shared with the Practice staff. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Wonderful service

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  This was my first time at this practice. I usually go to Caister but I had an appointment here today and it was wonderful. Everything about it was good and the nurse was wonderful too.

• Reply from The Nelson Medical Centre

  Thank you for your feedback. I will ensure it is shared with the Practice staff. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• It's usually 5 star but not today

  1

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th September 2024

  I arrived today and checked in on the screen. It said it had registered me as arrived. I waited a long time and saw lots of other people going in ahead of me. I've now left because I don't want to wait. I will probably come back tomorrow. Usually it is good. It's easy to get an appointment and straight away on the same day. Usually I would give it 5 stars but not today. Today it's only 1 star

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am sorry that your experience was not up to standard. Please ensure you speak to a member of Reception who would be happy to help should you have any issues in the future. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Very polite

  4

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  Sometimes it's hard to get an appointment at the nearest surgery to me and I don't have a car. The staff are very polite and very kind though, they help me how they can.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I will ensure it is shared with the Practice team.