The Nelson Medical Centre

Feedback

• Overall quite happy

  3

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  I had one negative experience but everything else has been positive. My child's school had raised a concern about possible Autism Spectrum Disorder, when we turned up for the appointment the paper work hadn't been read. We did raise this and it was dealt with so over-all we're quite happy. Making appointments is really good and staff are very helpful on the phone.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, I am pleased your issue was resolved.

• Very happy

  5

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  I come weekly to get my bandages changed. The way the staff are with me is very good.

• Reply from The Nelson Medical Centre

  Thank you for your kind feedback, I will ensure it is shared with the Practice team.

• Never had any problems at this surgery

  5

  Submitted by Collected by Healthwatch Norfolk staff 9th August 2022

  I always book in with the receptionist in person and it is always really easy. I have never had any problems with them and the service has always been great.

• Reply from The Nelson Medical Centre

  Thank you for your feedback, we will ensure it is passed on to the team.

• Booked in for my ECG really easily

  4

  Submitted by Collected by Healthwatch Norfolk staff 9th August 2022

  Sometimes when you are trying to get an appointment you have to be ringing first thing and have to wait on the phone. It might be good if you could easily book a slot online. The doctor has been really good, though. I came in for my ECG and it was really easy to book in.

• Reply from The Nelson Medical Centre

  Thank you for your valued feedback.

• Dishonest

  1

  Submitted by Anonymous 7th June 2022

  The surgery has a serious issue with honesty with GP behaving in a dishonest manner

• Reply from The Nelson Medical Centre

  We are sorry that you are dissatisfied with the service provided. Please contact our Complaints and Investigation Officer on 01493 806675 to allow us to investigate this matter further.

• Usually good

  4

  Submitted by Anonymous 18th January 2018

  I had to get an emergency appointment because it was a two week wait for a standard appointment, which was too long. They referred me to the hospital and arranged my appointment.

  
  
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• No complaints

  4

  Submitted by Anonymous 21st December 2017

  No complaints for this surgery, I've not had any ill treatment. Usually have to wait a long time for appointment but you have to expect it.

  
  
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• Communicate well

  4

  Submitted by Charmaine 31st October 2017

  The midwife team are friendly and communicate well with their ladies. I think the surgery could do with changing the telephone hold music, as it's very irritating. If you are feeling unwell it can drive you a bit crazy.

  
  
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• Mostly good

  4

  Submitted by Anonymous 25th September 2017

  Most of the time it's good. I do have some issues with the reception staff but other than that it's ok.

  
  
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• Not a very good experience

  3

  Submitted by Anonymous 31st May 2017

  Felt one member of staff appeared rather agitated when I asked a question. I appreciate everyone is very busy but it did not make the whole experience a very good one.

  
  
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