Feedback Centre

Address: Pasteur Road, Great Yarmouth, NR31 0DW
Telephone: 01493 745050
Website: www.enmp.co.uk

Part of East Norfolk Medical Practice

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I would be happy for Healthwatch Norfolk to contact me about using my story as a case study for media purposes

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Feedback

38 responses from the local community

Usually good

4

Submitted by Anonymous 18th January 2018
I had to get an emergency appointment because it was a two week wait for a standard appointment, which was too long. They referred me to the hospital and arranged my appointment.

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No complaints

4

Submitted by Anonymous 21st December 2017
No complaints for this surgery, I've not had any ill treatment. Usually have to wait a long time for appointment but you have to expect it.

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Communicate well

4

Submitted by Charmaine 31st October 2017
The midwife team are friendly and communicate well with their ladies. I think the surgery could do with changing the telephone hold music, as it's very irritating. If you are feeling unwell it can drive you a bit crazy.

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Mostly good

4

Submitted by Anonymous 25th September 2017
Most of the time it's good. I do have some issues with the reception staff but other than that it's ok.

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Not a very good experience

3

Submitted by Anonymous 31st May 2017
Felt one member of staff appeared rather agitated when I asked a question. I appreciate everyone is very busy but it did not make the whole experience a very good one.

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Patient notes unclear

3

Submitted by Anonymous 31st May 2017
Usually a good service but a member of staff gave my child antibiotics and it should have been clear in the notes that they were allergic to it.

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Staff need to show more interest

2

Submitted by Anonymous 31st May 2017
It is frightening as a parent, when your child is unwell. Sometimes, you feel they could be more reassuring and show they are taking what you say more seriously.

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Appointments

3

Submitted by Anonymous 31st May 2017
It's difficult to get an appointment. I need a new inhaler for my asthma and you have to arrange an appointment weeks before just to get a new one.

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The Nelson Medical Centre

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About you

Feedback

Usually good

No complaints

Communicate well

Mostly good

Not a very good experience

Patient notes unclear

Staff need to show more interest

Appointments