The Norfolk and Norwich University Hospital (NNUH) carries out outpatient appointments, day procedures and inpatient admissions. Patients are predominantly from Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services.
Feedback
2004 responses from the local community
Long wait for surgery
3
Submitted by Feedback collected by Healthwatch Norfolk staff23rd March 2022
I have been referred by my doctor for a hysterectomy after my condition worsened.
The hospital got back to me in 2 months but the actual appointment is not for another year. Before Covid it was an 18 week wait but now it is a year. I do understand it is due to the pandemic but it is a long time to wait.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
I am sorry that you have had this experience; it would be helpful to know who you are so we can investigate this with the team, with you. If you can contact us via PALS on 01603 289036 or via email palsandcomplaints@nnuh.nhs.uk we would really like to help to try and resolve this.
Always very good
5
Submitted by Collected by Healthwatch Norfolk staff21st March 2022
I always have a good experience, and I get free parking with my blue badge, I think there could be more disabled parking though. The staff are always very good and helpful. I think we need more hospitals in general though, smaller, local ones.
Submitted by Collected by Healthwatch Norfolk staff21st March 2022
The hospital is usually very good. I do struggle with parking though, my husband has dementia and I've been unable to get a blue badge yet. This means I have to leave him waiting at the front while I park the car and on a few occasions he's got lost.
Submitted by Collected by Healthwatch Norfolk Staff15th March 2022
My appointment was on time and I didn't wait more than ten minutes. The appointment was very informative. They told me the next steps and what to do now. They were very friendly too.
I'm not happy with the outcome of my appointment but they can't change that. I did get a slight vibe of 'go home and live with it' from the doctor. I've not got information of how to live with it but he said he'd send me a letter.
The toilet I used was quite stinky too!
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
I am sorry that you have had this experience; it would be helpful to know who you are so we can investigate this with the team, with you. If you can contact us via PALS on 01603 289036 or via email palsandcomplaints@nnuh.nhs.uk we would really like to help to try and resolve this
Very happy with my experience today
5
Submitted by Robert Purdy15th March 2022
Brilliant. The timings, nurses and doctors were brilliant. Very polite and comforting. The way they cared for me was particularly good and how they did the test. The receptionist was a bit brief and hard. But the medical staff were fantastic and I didn't have to wait long. I'm very happy with my experience today.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaint@nnuh.nhs.uk, or calling 01603 289045.
Pretty good, got seen quickly
5
Submitted by Collected by Healthwatch Norfolk Staff15th March 2022
We came today to get an X-ray on my son's shoulder. All pretty good, we got seen quickly. Only problem is all the pay machines aren't working for the car park though.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving your feedback on the care your son received with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Treated with respect and dignity
5
Submitted by Collected by Healthwatch Norfolk Staff15th March 2022
Excellent, excellent, excellent! I actually chose where I'm living so I'm not far from here. I know it's one of the best in the area. I'm treated with respect and dignity. I asked for details of my test and they explained everything for me. I trust them here. I always feel very confident.
Only thing I wasn't very happy about was that I had an urgent referral made for the gastro department. I was told it will take up to 6 weeks. I was also told something different on the phone to what I was told in the letter. I understand the pressure they're under but it's just a bit worrying when an urgent referral takes that long. I know they're doing their best though.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaint@nnuh.nhs.uk, or calling 01603 289045.
Stretched but they're a good hospital
4
Submitted by Collected by Healthwatch Norfolk Staff15th March 2022
I moved to Norfolk from Stevenage and I believe if I was still in Stevenage, then I wouldn't be here today. The care I've had since being in Norfolk is miles better. It's the flexibility of staff. The staff in the day procedure unit were moved into the emergency unit and helped with my infection after I had an operation. I had various issues while in hospital. There were just two nurses looking after the patients on the ward. They're clearly stretched and strained but they're a good hospital.
Waiting is a bit of an issue. I had a blocked kidney and they wanted to put a stent in. I said I get infections from them but would have one if it was just short term. Then it turned out it needed to be longer. It just feels like they can make promises to make you shut up.
The quality of care is very good but one or two can let you down. Staff always let me know what's going on.
The food here is not the best. I've been in another hospital before who gave me a booklet to choose your meal. The nurses gave you advice on the meals but I like having the choice. It would be good for others to do this.
Submitted by Feedback collected by Healthwatch Norfolk staff15th March 2022
The staff at the hospital are very pleasant and always very helpful. I'm glad they are here. They have helped me lots and are very good.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaint@nnuh.nhs.uk, or calling 01603 289045.