Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

Feedback

• Genuinely listen to me

  5

      

  Submitted by Collected at Healthwatch Norfolk event 16th February 2022

  Midwives are really really nice. They make you feel calm and comfortable. Made me feel at home and like I wasn't at the hospital. They prepared everything how I wanted it to be. Very friendly and helpful. They listened to what I wanted. When I wasn't sure about something my doctor has said I went straight to the hospital or when my GP said she was fine and she wasn't. They genuinely listen. You can see that they really trying to do something at the hospital. They ask so many questions and really try to help.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for taking the time to provide feedback and I am glad that you were able to access good support at this very important time. I will ensure your feedback is passed onto the relevant staff teams

• Staff do a great job

  4

      

  Submitted by Collected at Healthwatch Norfolk event 15th February 2022

  Amazing! Had to go to A&E with my son. We were there a bit longer than we should of been because they had to do more tests to check if he needed an operation. I'm happy with how they dealt with my son. We went another time when my daughter had a viral wheeze. We called 111 and the doctor who called us was great. They called an ambulance and said that if we were happy at home they would sort it with the hospital. It was really helpful for me since I have three children at home. The staff at the hospital do a great job!

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for your feedback. I will ensure that all of your comments are passed onto the relevant staff teams Feedback is very important, boosts morale and helps develop services with the patient voice at the centre Kind regards Lee Shiers PALS

• Good experience at audiology

  5

      

  Submitted by Collected at Healthwatch Norfolk event 15th February 2022

  I had two appointments. I'm deaf so I went to the audiology apartment. It was not a phone appointment so warned it could be a while before my appointment. But I've had two visits now and it's been fine.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you taking the time to put together this email. I will ensure that your comments are passed onto the audiology team and its good to hear that your experience was positive. With warm regards Lee Shiers PALS

• I was laughed at

  1

      

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  I was referred to the hospital for issues with my hormones. The very first thing I was offered was chemical menopause, which is quite extreme. Nothing else was tried first. When I asked the doctor what side effects I might experience they said "you tell me". When I came back for a follow up I was in a lot of distress and said I'd rather have heavy bleeding all the time than continue feeling the way I was, which the doctor laughed at me for saying. I never want to go back to the N&N again.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  I am sorry that you have had this experience; it would be really helpful to know who you are so we can look into this with the team, with you. If you are able to contact us via PALS on 01603 289036 or via email pals@nnuh.nhs.uk we would really like to help try and resolve this. Kindest regards PALS Norfolk and Norwich Hospital

• Quicker than expected for getting knee done

  5

      

  Submitted by Collected at Healthwatch Norfolk event 11th February 2022

  Had my knee done at Spire but it was NHS. They were brilliant! Quicker than I was expecting - only two years apparently. It was fine. They've done physio after to check on it and I've had clinic at the hospital too to make sure it's doing okay.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for your feedback. I will ensure that it is passed onto the relevant teams. Positive feedback goes a long way to boosting staff morale warm regards Lee Shiers PALS

• Fantastic

  4

      

  Submitted by Collected at Healthwatch Norfolk Event 28th January 2022

  Fantastic care. My midwife was amazing and so was everyone at the hospital. I also found the community midwife support to be excellent.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for your comments. I am glad that you felt well supported during this important time in your life. I will ensure that your comments are passed onto the relevant teams warm regards Lee Shiers PALS

• Really, really good

  5

      

  Submitted by Collected at Healthwatch Norfolk Event 28th January 2022

  I was positioned next to the midwife station and I overheard them give each other thorough information when it was handover time. That really impressed me. Each midwife I spoke to called me by my name, it felt very personalised. The care I received was just really, really good.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for your positive comments. It great to hear that you felt well supported during this important time in your life. I will ensure these comments are passed onto the maternity teams warm regards Lee Shiers PALS

• Really Good

  5

      

  Submitted by Collected at Healthwatch Norfolk event 28th January 2022

  The staff and doctors were very informative. They explained everything to me really well and thoroughly. It was really good before and after care.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for your feedback. I will ensure that this passed onto the staff concerned With kind regards Lee Shiers PALS

• Children's A&E were reassuring

  5

      

  Submitted by Collected at Healthwatch Norfolk event 25th January 2022

  Had a good experience at the hospital. Children's A&E were reassuring and quick to see us.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for your feedback I will ensure that it is passed onto the Paediatric team Warm regards Lee Shiers PALS

• Heart specialist app. all in one room now

  5

      

  Submitted by Collected at Healthwatch Norfolk event 25th January 2022

  My last visit to the heart specialist was good because it's all in one room now, you used to have to go all over the place but it's much easier now it's all in one room. It was nice to see my heart specialist again because I didn't get to see him last year.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for feedback. I will ensure that this is passed onto the cardiology team. It is nice to see our patients face to face again warm regards Lee Shiers PALS