Norfolk and Suffolk NHS Foundation Trust (NSFT)

Feedback

• Appalling

  1

  Submitted by Anonymous 29th November 2017

  I attempted suicide, and was treated in hospital for a month, which was fantastic. The pathway with NSFT after hospital care was appalling. After I was released from hospital, I couldn't get an appointment with a psychiatric nurse for three months. After I saw the nurse, I never saw any report or got anything further.

  
  
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• Never called back by crisis team

  1

  Submitted by Anonymous 9th November 2017

  My grandson had a mental health crisis and we were given contact details for the crisis team as we didn't know where to go with him. We called and left our details but we weren't called back and they didn't ever follow it up.

  
  
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• Mental Health Acute Liaison Service

  2

  Submitted by Anonymous 6th November 2017

  My granddaughter overdosed and was in A&E. It was over 12 hours before a psychiatric nurse came and saw her. She just said for us to go home and we were offered no follow up care. My granddaughter then discharged herself and came home the next morning, with no information about prescriptions. I feel like the family should have been notified of what was going on and what medicines she had been prescribed.

  
  
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• I was expecting more personal service

  3

  Submitted by Anonymous 27th October 2017

  I was referred to the service by my GP. I understand they are under a lot of pressure and have a high volume of referrals. I went in for CBT, about coping with stress. There was lots of us all in a lecture hall, and they talked to all of us in one go. A job lot. I was expecting a more personal service or one to one.

• Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT)

  Thank you for taking the time to leave feedback and we are sorry to hear that the service you received did not meet your expectations. We are always keen to ensure that this is not the case and would very much like to hear from you so that we can talk about the various options available within the Wellbeing Service. We do run a number of different workshops aimed at helping people to develop skills in managing anxiety and/or depression but equally offer this support on a one to one basis via the telephone, face to face and online. If you would like to access any of these options, please contact us on 0300 123 1503.

• Nothing in between

  3

  Submitted by Anonymous 13th October 2017

  My daughter has been in mental health crisis a number of times. Her GP calls in the crisis team and the emergency care is fine, but there's nothing in between. They just discharge her back to GP. There needs to be a named contact of someone she can call when she recognises she is deteriorating, this could avoid her getting into a crisis in the first place and would be cheaper for the NHS.

  
  
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• Impressive out of area liaison

  5

  Submitted by Anonymous 13th October 2017

  My granddaughter was sent home from boarding school with Anorexia. They took her on straightaway and were so supportive. Even when she managed to go back to boarding school out of the area, they sent someone down to check on her, met with the kitchen staff and house mistress and referred her on to health colleagues in the area. The liaison between the different localities and the school was very good. Even lead to the school starting to cater for vegans!

  
  
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• Didn't listen

  1

  Submitted by Anonymous 4th October 2017

  Went to them in a crisis situation because I couldn't afford my own counselling, very stressful. They said that nothing was wrong with me and prescribed me anti-depressants. Tried to commit suicide, I was then put on a waiting list for counselling and support. Was told the waiting list could be two years. Ended up paying for my own counselling privately.

  
  
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• Fantastic service at the Child and Family Centre, Hotblack Road

  5

  Submitted by Anonymous 4th October 2017

  Mental health service for young people is fantastic. Great counselling and regular weekly sessions. Incredibly useful for my 15 year old son, has equipped him with tools to combat mental health issues since then. He's now at university and doing well. We don't think he would be without this service.

  
  
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• Virtually no care

  1

  Submitted by Anonymous 25th September 2017

  My son and husband have been dealing with them in their various guises for the last 30 years and there is virtually no care. My husband had attempted suicide and was diagnosed with manic depression and prescribed lithium. Now he's autistic and has Aspergers. This fits more with his behaviour, but they won't change his diagnosis as this means admitting that someone has made a mistake. My son is bi-polar and has been diagnosed for 22 years. He's getting no support of any kind. Everything promised following a complaint has not happened and this is already following a previous complaint. He never see's the same psychiatrist twice. It's absolutely chaotic and impossible to get anywhere - even if you're as vocal as me.

  
  
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• Not enough appointments available

  1

  Submitted by Anonymous 17th September 2017

  Months & months without seeing a consultant not enough follow up appointments once a medicine has been prescribed no one seems bother how it suits the individual

  
  
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