Norfolk and Suffolk NHS Foundation Trust (NSFT)

Feedback

• Lack of communication

  2

  Submitted by Anonymous 22nd June 2017

  There's a lack of communication between GP's and mental health workers. I don't want to have to share my story more than once with a stranger. There needs to be more cohesion between professionals.

  
  
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• Mental health services

  3

  Submitted by Anonymous 4th May 2017

  Mental health services are under staffed. The service is deteriorating. I can't fault the staff however, they're working with what they've been given. They're chasing their own tails.

  
  
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• Impossible to get an appointment

  3

  Submitted by Anonymous 4th May 2017

  Mental health should be targeted before it gets to a critical level, but it never is. It's impossible to get an appointment with minor anxiety or stress.

  
  
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• Tailored mental health support please

  3

  Submitted by Anonymous 28th April 2017

  Having attended the NHS well-being service and a counsellor at my GP surgery who kindly listened to all my problems, there is still a need for alternative therapies with regards to mental health. These approaches might help someone with mild depression but if you have suffered something more traumatic, you have to go private and it simply costs too much.

  
  
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• The mental health children services is dire

  1

  Submitted by Anonymous 19th April 2017

  My daughter has mental health issues. They provided help too late. When my daughter had a crisis and needed help, no one was there for her. When they finally got back to us the crisis was over. The service is a waste of users and professionals time.

  
  
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• They worked with me

  5

  Submitted by Anonymous 31st March 2017

  The whole process was very good and smooth, knew what happens and they got back to me.

  
  
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• Assessment and Focused Intervention Team

  5

  Submitted by Anonymous 31st March 2017

  The team I see is fantastic and they treat you like you are more than just a number. I am now volunteering because of them.

  
  
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• Recovery college

  5

  Submitted by Anonymous 31st March 2017

  By getting involved with the recovery college I feel liberated. I am no longer afraid of mental health I live hand in hand with it.

• Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT)

  It is fantastic to hear that you have had such a positive experience with the Recovery College and have been able to look at your mental health in a more positive way. Thank you very much for sharing your feedback - you will have given others hope and inspiration for their futures too.

• Meridian House

  5

  Submitted by Anonymous 31st March 2017

  When I moved up here they got me in within a week. They're really good.

• Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT)

  Thank you for your positive feedback, we are pleased you have had a positive experience and aim to see all young people as quickly as possible.

• Community Mental Health Service

  2

  Submitted by Anonymous 17th February 2017

  I have been in and out of services since I was 16. I managed to get lost in the system. My experience with referral wasn't good.The GP passed on my information to the Community Mental Health service and they lost the information. There was supposed to be a follow up with the psychiatrist but nothing ever came through. I hadn't heard anything back from the service for 5 months when I received a letter asking if i still required the service. I have since made the effort to contact them to make sure that I am still on their system. It came across like they were quickly trying to check me off. When I contacted them about it they said they had tried to contact me but I check my phone and post I hadn't received any communication from them and neither did my GP. It is frustrating experience when you need them and its so difficult to access them and you cant rely on the GPs because they don't have the time.

• Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT)

  Firstly, we wish to apologise for the delay in responding to your comment which has been due to a change in the personnel responsible for monitoring and responding to comments posted on line. We are sorry you have had a negative experience of referral to our community service. While we are experiencing very high demand on our services, this does not excuse lack of timely contact following a referral. We do hope if the reasons for your referral are still present, that you are now in contact with the service. If you are still waiting for contact, you should have received a letter advising about any delay and providing a contact number if you need to speak with someone or your symptoms worsen. If you have not had correspondence, you can check on the status of your referral by contacting 01603 421421 and asking for the Single Point of Access team who will be able to advise. If you have received notification that your referral has been closed, but you are still needing help with mental health issues, we recommend that you first discuss this again with your GP. You may also want to consider raising this as a complaint so we can investigate what went wrong with your referral. You can do this by email: complaints@nsft.nhs.uk, telephone: 01603 421486, or by writing to: Patient Safety and Complaints, Kingfisher House, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE.