North Caister Medical Centre

Feedback

• Respectful

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Brilliant. I've never had a problem booking an appointment. I've been coming twice a week to have a wound checked. I'm always treated with respect.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your positive feedback. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Lovely reception

  4

  Submitted by Anonymous 31st July 2024

  Reception are lovely. It's tricky to get an appointment sometimes though, you have to ring back again the next day if it fills up.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you very much for taking the time to leave us your feedback, I will share this with the team. We offer a mix of on the day appointments and prebookable ones. Prebookable appointments are available Tuesday - Friday at all sites and we also offer Monday and Tuesday evenings and Saturday's at Martham. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Lovely nurses

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  6/5. Never had any problems. The nurses are lovely and we always get an appointment whenever we need one.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Very good

  4

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Everything's perfectly good. The lady I spoke to today was very helpful.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Brilliant. No problem whatsoever. I got in early and there was no waiting. There could be a few more chairs in the waiting room though, sometimes it's quite crowded and I need to sit down.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your feedback. We will review the seating arrangements in the waiting area. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• No trouble at all

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Perfect. Can't fault it. No trouble at all. If I ring I can get in. I appreciate them.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Brilliant service. Every time we come here. They take care of my husband really well, they're communicative and involve us in what they're doing.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Long wait to get appointment

  4

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  They're fine. The appointment system could improve though. In March I had to wait 16 days to get a doctors appointment. There's a lot of spiel on the phone and takes forever to get through

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your feedback. I will ensure your comments are passed on. I am sorry to learn you waited 16 days for an appointment. We offer pre-bookable appointments 7, 14 and 21 days in advance Tuesday - Friday at each site and also for all sites Monday and Tuesday evenings and Saturdays at Martham. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• So far really good

  5

  Submitted by Theo 10th October 2023

  I'm a new patient so haven't had the full experience yet, but so far have found the reception staff to be really helpful and organised, Sophie was great and got things sorted for me when there was an issue with transfer of care. Dr Howman has been especially helpful, having only had phone appointments so far I've found her to be accommodating, friendly and also very on the ball. Calls when she says she will, deals with things with empathy and is receptive. Great experience so far and hoping that face to face appointments reflect that. Considering the NHS is under so much strain, appreciated the positive experience I've had. Be kind to NHS staff right now, don't blame individuals for systemic issues. They're trying their best to help (which is why they chose the job!)

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Friendly and courteous

  4

  Submitted by Collected by Healthwatch Norfolk staff 2nd October 2023

  They were amazing when my husband died, so helpful. Everyone is friendly and courteous. I don't have any problems booking and I'm pleased I can order medication online. I'd like to be able to book appointments online too though.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team. My belated condolences to you and your family and I am glad that the team were helpful as I know this can make such a difference in these circumstances. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites