North Caister Medical Centre

Feedback

• Fantastic

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Fantastic. They're wonderful to me, I can't fault them at all. I'm very lucky.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your positive feedback. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Friendly and efficient

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  No complaints at all. Service is quite good. I see the nurse twice a week. They're friendly and efficient.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your positive feedback. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Always good

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  It's always good. I can usually get an appointment and they do what they need to do. Efficient.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your positive feedback. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Can't always get an appointment

  3

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  It'd be nice if you can get an appointment if you want one. You have to ring at 8 but can't always get one. It's frustrating.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your feedback. I am sorry to learn you have encountered issues when trying to book an appointment. We have pre bookable and book on the day appointments available. If you would like us to investigate the issues raised, please contact the Site Lead at our North Caister Surgery. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Nice staff

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  They're brill. They don't panic, the service is really good once you get in. Very nice staff.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your feedback. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Very patient

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  They've been brilliant. I'd not got an appointment because I couldn't get through on the phone so I came in to make one. They're very patient and the doctors are great.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your feedback. I am sorry to learn you have encountered difficulties in trying to contact us for an appointment, we will be changing our telephone system soon. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Easy access and efficient staff

  5

  Submitted by Collected by Healthwatch Norfolk staff 18th November 2024

  It's good. Easy access and efficient staff. It would be good to sort out the inside door though, it doesn't open with a button.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your feedback. I will pass the information to the Estates Manager in regard to the inside door button not working. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Fantastic

  5

  Submitted by Collected by Healthwatch Norfolk staff 13th November 2024

  It's fantastic. No problems with it at all. They're so friendly and helpful. They try to get you in quickly but there's just too many patients. I'm happy with things here though

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your positive feedback. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Working well

  4

  Submitted by Collected by Healthwatch Norfolk staff 13th November 2024

  Very good, I put a prescription in today and I can get it tomorrow which is good. I think things are working as they should.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your positive feedback. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Seen very quickly

  5

  Submitted by Collected by Healthwatch Norfolk staff 13th November 2024

  They're good, I was seen within an hour of calling up. The doctor was very nice.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your positive feedback. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites