North Caister Medical Centre

Feedback

• Requesting Procedure to Have Ears Tested

  1

  Submitted by Anonymous 23rd February 2022

  My first call to Caister Surgery was answered by a person with an accent, which was especially difficult having a hearing problem. I was told a Doctor would call me back. Several days later a Doctor, who also had an accent called me back and said he would get a Nurse to call me to arrange an appointment. Very soon after this a Nurse called me and an appointment was made for about a week later. Is it no longer possible to call the practice and make an appointment to see a nurse straight away? What a rigmarole to even start with. Anyway last Monday I eventually saw a young male nurse, also with an accent and a mask (doubly difficult) who looked in my ears to tell me that the wax needed removing which I already knew, and who appears to have completely misinformed me. He suggested I go somewhere like Boots for ear wax removal in the first instant pointing out it was no longer carried out by the NHS. In the meantime I was to put drops of oil in my ears twice a day for about 2 weeks. This is what I have been doing. This morning I went to the GY Hearing Centre after being redirected there by GY Boots who do not remove wax at all, where the Receptionist was horrified when I told her I'd been advised to put drops in my ears. Apparently this makes wax removal very much more difficult now that the micro-suction method is the norm. I'm now having to let my ears dry out before I can have the wax removed. So this is the reason I am emailing. Please inform all your Practice Nurses that they should no longer be telling people to put drops in their ears to soften the wax it is completely wrong. Neither the GY Hearing Centre or GY Specsavers syringe ears any more and GY Boots don't remove wax at all.

• Reply from North Caister Medical Centre

  Thank you for taking the time to post your feedback. We are sorry that you have not been happy with the service provided by the practice. If you would like us to investigate your feedback, please contact the Site Lead at our North Caister practice on 01493 720618. Kind Regards Coastal Villages Practice

• Important to know your GP

  4

  Submitted by Collected at Healthwatch Norfolk event 21st February 2022

  I think it doesn't work to have so many surgeries with the GPs moving between them. You need a regular Doctor, for example mine knows my allergies. They get to know your body and what you need, but this is harder with so many surgeries to cover. I also find it difficult that you can only come about one health complaint at a time, I often have several issues at once. When I'm telling them about my issues I think they could listen a bit better because they're so busy taken notes I worry they miss what I'm saying to them. 10 minutes also doesn't feel like long enough for an appointment, I think it should go back to the old system where it varies depending on the patients needs.

• Reply from North Caister Medical Centre

  Thank you for taking the time to provide feedback to the practice. Your feedback will be shared with the practice team. Kind Regards Coastal Villages Practice

• Face to face appointments

  5

  Submitted by Anonymous 27th September 2021

  I think the surgery are doing a fine job, but I don't think patients are seeing doctors enough. I don't always want a phone appointment, it would be nice to have more choice.

• Reply from North Caister Medical Centre

  Thank you for taking the time to provide feedback to the practice. This will be shared with the practice team. Kind Regards Coastal Villages Practice

• Excellent first impression

  5

  Submitted by Anonymous 27th September 2021

  I've just moved back to Caister so I've been with the surgery a matter of weeks. I attended for the Flu Clinic and it was an excellent first impression, much better than my old surgery.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide feedback to the practice. Your feedback will be shared with the practice team. Kind Regards Coastal Villages Practice

• Bit of a job to see a Doctor

  5

  Submitted by Anonymous 27th September 2021

  I attended a flu clinic here and it was great, quick as anything. I do find it a bit of a job to see a doctor though, and it can be difficult to get through on the phone. They tell you to ring up at 8 and you can't get through, then it says appointments are full. I have also had a few times where my medication has been wrong, it was the wrong amount and the Dr didn't know why.

• Reply from North Caister Medical Centre

  Thank you for taking the time to provide feedback to the practice. If you would like us to investigate any of your feedback, please contact the Site Lead at our North Caister practice on 01493 720618. Kind Regards Coastal Villages Practice

• Good

  5

  Submitted by Anonymous 24th September 2021

  It's local to me and the doctors and nurses are good.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide feedback to the practice. Your feedback will be shared with the practice team. Kind Regards Coastal Villages Practice

• No Complaints

  5

  Submitted by Anonymous 24th September 2021

  I like it there, I have no complaints. Everyone is helpful.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide feedback to the practice. This will be shared with the practice team. Kind Regards Coastal Villages Practice

• Pleasant & Friendly

  4

  Submitted by Anonymous 24th September 2021

  I am impressed with the surgery. I've been going there for donkeys years. Everyone is pleasant and friendly.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide feedback to the practice. This will be shared with the practice team. Kind Regards Coastal Villages Practice

• I need to see the doctor face-to-face

  3

  Submitted by Anonymous 24th September 2021

  I feel vulnerable living alone by myself. I’m 80 now and I have no family here. My daughter lives abroad. I have no one close to me who sees me regularly. I need my doctor to physically see me. It really concerns me that I can’t have a face-to-face appointment with my doctor. When will this change? Everyone is pleasant mostly. Sometimes the receptionists are unhelpful and speak so fast that I can’t follow what they’re saying.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide feedback to the practice. If there is anything further we can help with, please contact the North Caister Practice Site Lead on 01493 720618. Kind Regards Coastal Villages Practice

• Slow

  1

  Submitted by Anonymous 25th December 2020

  A relation was thought to have an infection and was put down for a blood test which he waited 4 days plus 1 day for the result to come back which confirmed he was very ill resultingly he died within days if the test had been done the same day they might still be here.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to leave us feedback. We are sorry that we haven\'t replied to this sooner and on behalf of the practice we would like to offer our belated condolences. Kind Regards Practice Operations Manager Coastal Villages Practice