North Caister Medical Centre

Feedback

• Pleasant & Friendly

  4

  Submitted by Anonymous 24th September 2021

  I am impressed with the surgery. I've been going there for donkeys years. Everyone is pleasant and friendly.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide feedback to the practice. This will be shared with the practice team. Kind Regards Coastal Villages Practice

• I need to see the doctor face-to-face

  3

  Submitted by Anonymous 24th September 2021

  I feel vulnerable living alone by myself. I’m 80 now and I have no family here. My daughter lives abroad. I have no one close to me who sees me regularly. I need my doctor to physically see me. It really concerns me that I can’t have a face-to-face appointment with my doctor. When will this change? Everyone is pleasant mostly. Sometimes the receptionists are unhelpful and speak so fast that I can’t follow what they’re saying.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide feedback to the practice. If there is anything further we can help with, please contact the North Caister Practice Site Lead on 01493 720618. Kind Regards Coastal Villages Practice

• Slow

  1

  Submitted by Anonymous 25th December 2020

  A relation was thought to have an infection and was put down for a blood test which he waited 4 days plus 1 day for the result to come back which confirmed he was very ill resultingly he died within days if the test had been done the same day they might still be here.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to leave us feedback. We are sorry that we haven\'t replied to this sooner and on behalf of the practice we would like to offer our belated condolences. Kind Regards Practice Operations Manager Coastal Villages Practice

• Repeat prescription

  1

  Submitted by Filipe Santos 16th November 2020

  Order medicine with repeat prescription put it in post box, go to the pharmacy nothing, phone to sort this out no help. It’s takes 8 minutes to attend calls. When call is taken they won’t except orders over the phone. So what does one do then? This surgery has always had very bad service. From bad diagnosis of doctors to very bad reception and patient service It’s about time someone should care of this

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide us with your feedback . Our sincere apologies that we haven\'t replied to this sooner. We are sorry to learn that you have encountered issues with the practice. I hope these have now been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• Understaffed?

  2

  Submitted by NULL 17th September 2020

  Difficult to get an appointment at the best of times wait a week or two, Since Covid appointments are non existent following footfall form filling in online, despite receiving a text saying your appointment is at XXX surgery all appointments are by phone calls which is misleading. Also all test results on patient electronic notes say patient informed of results but no one from the surgery ever phones and informs you of the results.which is misleading. Admin staff need training.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide us with your feedback . Our sincere apologies that we haven\'t replied to this sooner. We are sorry to learn that you have encountered issues with the practice. I hope these have now been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• One of the worst practices I've used

  1

  Submitted by Anonymous 15th October 2018

  I used to live overseas and I think this is one of the worst practices I've used. Myself and my wife have a lot of problems over prescriptions.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide us with your feedback . Our sincere apologies that we haven\'t replied to this sooner. We are sorry to learn that you have encountered issues with the practice. I hope these have now been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• Could do better

  2

  Submitted by Anonymous 24th August 2018

  Can wait over a month for an appointment unless urgent on the day. Getting a repeat prescription is an ongoing challenge. Doctors are amazing, but let down by admin staff who would benefit from training.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide us with your feedback . Our sincere apologies that we haven\'t replied to this sooner. We are pleased to hear the positive feedback for the service the doctors provide. We are sorry to learn that you have encountered issues with the practice. I hope this has since been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• The practice are willing to learn

  4

  Submitted by Anonymous 19th April 2018

  The surgery is good, and they have been getting better and willing to learn about learning disability and autism. They have invited me in to the practice to speak with staff about autism, to make services better.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide us with your positive feedback . Our sincere apologies that we haven't replied to this sooner. Thank you for helping us to improve our services. Kind Regards Practice Operations Manager Coastal Villages Practice

• Rubbish

  1

  Submitted by Anonymous 13th December 2017

  Waiting time for a non-urgent GP appointment is at least two weeks, for any GP, not just your own. Reception aren't very good, I think they need more support and training. Once you're actually seen I think the care is fantastic, but what's the point if you can't ever get an appointment. Group practices are fine, and they spread the services, but if you can't drive, it's difficult to access other surgeries.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide us with your feedback . Our sincere apologies that we haven\'t replied to this sooner. We are glad to hear that you have received fantastic care from the practice. We are sorry to learn that you have encountered issues with the practice reception team. I hope these issues have now been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• Struggle to get appointments

  3

  Submitted by Anonymous 13th December 2017

  I think every surgery should have a doctor who only does emergency appointments for half of the day, that way you can always be seen if it's urgent.

• Reply from North Caister Medical Centre

  Thank you very much for taking the time to provide us with your feedback . Our sincere apologies that we haven\'t replied to this sooner. We are sorry to learn that you have encountered issues with the practice. I hope this has since been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice