North Caister Medical Centre

Feedback

• Fantastic

  5

  Submitted by Collected by Healthwatch Norfolk staff 13th November 2024

  It's fantastic. No problems with it at all. They're so friendly and helpful. They try to get you in quickly but there's just too many patients. I'm happy with things here though

  
  
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• Working well

  4

  Submitted by Collected by Healthwatch Norfolk staff 13th November 2024

  Very good, I put a prescription in today and I can get it tomorrow which is good. I think things are working as they should.

  
  
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• Seen very quickly

  5

  Submitted by Collected by Healthwatch Norfolk staff 13th November 2024

  They're good, I was seen within an hour of calling up. The doctor was very nice.

  
  
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• Respectful

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Brilliant. I've never had a problem booking an appointment. I've been coming twice a week to have a wound checked. I'm always treated with respect.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your positive feedback. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• Lovely reception

  4

  Submitted by Anonymous 31st July 2024

  Reception are lovely. It's tricky to get an appointment sometimes though, you have to ring back again the next day if it fills up.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you very much for taking the time to leave us your feedback, I will share this with the team. We offer a mix of on the day appointments and prebookable ones. Prebookable appointments are available Tuesday - Friday at all sites and we also offer Monday and Tuesday evenings and Saturday's at Martham. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Lovely nurses

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  6/5. Never had any problems. The nurses are lovely and we always get an appointment whenever we need one.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Very good

  4

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Everything's perfectly good. The lady I spoke to today was very helpful.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Brilliant. No problem whatsoever. I got in early and there was no waiting. There could be a few more chairs in the waiting room though, sometimes it's quite crowded and I need to sit down.

• Reply from North Caister Medical Centre

  Dear Patient, Thank you for providing the practice with your feedback. We will review the seating arrangements in the waiting area. I will ensure your comments are passed on. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites

• No trouble at all

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Perfect. Can't fault it. No trouble at all. If I ring I can get in. I appreciate them.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Brilliant service. Every time we come here. They take care of my husband really well, they're communicative and involve us in what they're doing.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites