Feedback

  • Reply from North Caister Medical Centre

    Dear Patient, Thank you for providing the practice with your feedback. I will ensure your comments are passed on. I am sorry to learn you waited 16 days for an appointment. We offer pre-bookable appointments 7, 14 and 21 days in advance Tuesday - Friday at each site and also for all sites Monday and Tuesday evenings and Saturdays at Martham. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites
  • Reply from North Caister Medical Centre

    Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. It's rewarding to hear you are having a great experience with the practice. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites
  • Reply from North Caister Medical Centre

    Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team. My belated condolences to you and your family and I am glad that the team were helpful as I know this can make such a difference in these circumstances. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites
  • Reply from North Caister Medical Centre

    Dear Patient Thank you very much for taking the time to leave us such positive feedback the tea will be pleased. I am sorry to learn you have encountered difficulties in booking an appointment. If you would like to discuss this further, please contact the Site Lead at our North Caister surgery. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
  • Reply from North Caister Medical Centre

    Dear Patient Thank you very much for taking the time to leave us such positive feedback the team will be pleased to hear this. I am glad to hear the phone system is working well. We did remove all magazines/paperwork due to infection control measures but we will review. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
  • Reply from North Caister Medical Centre

    Dear Patient Thank you very much for taking the time to leave us such positive feedback, the team will be pleased. I am sorry for the long wait time you have encountered recently. We do try to book patients in with the same clinician for continuity of care but unfortunately there are occasions when this doesn't happen. Please let the team know when booking your preferred clinician and we will try our best to accommodate. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
  • Reply from North Caister Medical Centre

    Dear Patient Thank you very much for taking the time to leave us such positive feedback. The team will be pleased to hear this. I am sorry to learn you have encountered difficulties when trying to book an appointment. Please contact the Site Lead at our Caister surgery if you would like to discuss this further to see if we can help. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
  • Reply from North Caister Medical Centre

    Dear Patient Thank you for taking the time to post your feedback and our apologies for the delay in replying to you. We are sorry to learn that you are not happy with the service provided by the practice. We offer on the day, prebookable and evening and Saturday appointments and you can contact the practice by telephone, in person or via our website. If you would like us to investigate the issues raised please contact the Site Lead at our North Caister surgery. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
  • Reply from North Caister Medical Centre

    Thank you for taking the time to post your feedback. Its lovely to hear your comments, I will share this with the practice team. Thank you for your understanding as Mondays can be very difficult in the practice following the weekend. We will be changing our telephone system later this year. Kind Regards Practice Operations Manager Coastal Villages Practice
  • Reply from North Caister Medical Centre

    Thank you for taking the time to post your feedback. I am sorry to learn that you haven't been happy with the service provided by the practice. If you would like us to investigate the issues raised please contact the Site Lead on 01493 720618. Kind Regards Practice Operations Manager Coastal Villages Practice