North Caister Medical Centre

Feedback

• Accommodating

  4

  Submitted by Collected by Healthwatch Norfolk staff 2nd October 2023

  I got the wrong day for my appointment, which was meant to be yesterday, but they managed to fit me in anyway. Getting an appointment with a doctor can be hard, I don't always want to see a nurse and haven't seen a doctor in 3 years. Overall it's not too bad though.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback the tea will be pleased. I am sorry to learn you have encountered difficulties in booking an appointment. If you would like to discuss this further, please contact the Site Lead at our North Caister surgery. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership

• The new phone system seems better

  5

  Submitted by Feedback collected by Healthwatch Norfolk 28th September 2023

  I called at 8am this morning, I was 31 in the queue but when the phone was answered I got an appointment for 10am today. The new phone system does seems better. The doctors are all very nice and all the staff seem on it. I think having magazines in the waiting area again would be nice. They do have a TV screen with lots of health information but magazines would be good too.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback the team will be pleased to hear this. I am glad to hear the phone system is working well. We did remove all magazines/paperwork due to infection control measures but we will review. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership

• They usually fit you in quickly

  4

  Submitted by Feedback collected by Healthwatch Norfolk 28th September 2023

  They are helpful and kind and they usually fit you in quickly. I have waited a long time in the waiting room today, over an hour to see the doctor but once I got in it was fine. It would be better if each time you came you could see the same doctor as you have to keep explaining everything again and again.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, the team will be pleased. I am sorry for the long wait time you have encountered recently. We do try to book patients in with the same clinician for continuity of care but unfortunately there are occasions when this doesn't happen. Please let the team know when booking your preferred clinician and we will try our best to accommodate. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership

• Doctors and receptionists are good

  4

  Submitted by Feedback collected by Healthwatch Norfolk 28th September 2023

  The doctors and receptionists are good, but it can be difficult to get an appointment.

• Reply from North Caister Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback. The team will be pleased to hear this. I am sorry to learn you have encountered difficulties when trying to book an appointment. Please contact the Site Lead at our Caister surgery if you would like to discuss this further to see if we can help. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership

• Can Never Get an appointment!

  1

  Submitted by Anonymous 10th February 2023

  I am on medication and have been trying for 2 weeks to get an appointment to review some side effects. Call and you cant get through by the time you do there are no appointments, you cant even message through the website the service is absolutely disgusting and the staff really don't care and a generally quite rude!

• Reply from North Caister Medical Centre

  Dear Patient Thank you for taking the time to post your feedback and our apologies for the delay in replying to you. We are sorry to learn that you are not happy with the service provided by the practice. We offer on the day, prebookable and evening and Saturday appointments and you can contact the practice by telephone, in person or via our website. If you would like us to investigate the issues raised please contact the Site Lead at our North Caister surgery. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership

• They're very good

  5

  Submitted by Collected by Healthwatch Norfolk staff 18th July 2022

  I think they're very good, there is a long intro to get through on the phones and Monday's are impossible but I do understand.

• Reply from North Caister Medical Centre

  Thank you for taking the time to post your feedback. Its lovely to hear your comments, I will share this with the practice team. Thank you for your understanding as Mondays can be very difficult in the practice following the weekend. We will be changing our telephone system later this year. Kind Regards Practice Operations Manager Coastal Villages Practice

• Walked in and booked for next week

  3

  Submitted by Collected by Healthwatch Norfolk staff 18th July 2022

  I don't make appointments very often, but just gone in and booked an MOT - I walked in and booked for next week - I would rate them 3.5 stars as we have had a few issues where we were left in limbo which is a bit frustrating.

• Reply from North Caister Medical Centre

  Thank you for taking the time to post your feedback. I am sorry to learn that you haven't been happy with the service provided by the practice. If you would like us to investigate the issues raised please contact the Site Lead on 01493 720618. Kind Regards Practice Operations Manager Coastal Villages Practice

• They're great here

  5

  Submitted by Collected by Healthwatch Norfolk staff 18th July 2022

  Oh I think they're great here! Very patient on the phone, I've always had a Dr ring me back and get follow up bloods appointment.

• Reply from North Caister Medical Centre

  Thank you for taking the time to post your feedback. Its lovely to hear your comments, I will share this with the practice team. Kind Regards Practice Operations Manager Coastal Villages Practice

• Trying there best and giving brilliant servic

  5

  Submitted by Anonymous 10th May 2022

  I do agree you can't get through on the phone very well but the receptionist said about on-line service. What Is Brilliant they get back to you really quickly. The doctors are all so good and give you time and really check you over

• Reply from North Caister Medical Centre

  Thank you for taking the time to post your feedback. I will share this with the practice team. Kind Regards Coastal Villages Practice

• Can only see a nurse

  3

  Submitted by Anonymous 10th May 2022

  I don’t know if this practice is short staffed but can’t get appt to see doctor. Can’t even get a telephone answered! “The queue is full, ring again” is not acceptable four days in a row! How are they going to cope if the new houses are built, they can’t cope now!

• Reply from North Caister Medical Centre

  Thank you for taking the time to post your feedback. If you would like to discuss your comments, please contact the Site Lead at our North Caister Practice on 01493 720618. Kind Regards Coastal Villages Practice