Norwich Practices Health Centre and Walk-In Centre

Feedback

• Seen straight away

  5

  Submitted by Anonymous 28th August 2018

  I got an appointment through 111 and was seen straight away. We weren't familiar with it but a member of staff came out and took us through as there was a lot going on at the time.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Dear patient We are so glad we were able to assist you promptly. Kind regards, Norwich Walk In Centre

• Reassuring

  5

  Submitted by Anonymous 22nd August 2018

  It's a good service. You can sometimes have to wait a few hours but it's always there and it's reassuring.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Dear patient Thank you so much for your positive feedback. Kind regards from the team at Norwich Walk In Centre.

• Wasn't waiting long

  5

  Submitted by Anonymous 9th August 2018

  I have been in on a Sunday afternoon when my GP's not open. It's a bit of a drive but they are good, you can sit in and wait if you want to be seen.I wasn't waiting around long.

  
  
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• Felt like they wanted me out the door

  1

  Submitted by Anonymous 31st July 2018

  I had an infection in my hand that 3 months of antibiotics didn't fix. The nurse just told me to use E45 cream! I wouldn't mind but I'd got up early and arranged childcare to go to the appointment. I felt like they just wanted to get me out the door.

  
  
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• Seen very quickly

  5

  Submitted by Anonymous 16th July 2018

  I was seen very quickly and sent on my way. The nurse was lovely and they were great.

  
  
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• Long wait and in a rush

  3

  Submitted by Anonymous 11th July 2018

  You have to wait too long for appointments and they are rushed when you see them. [June, Norfolk Show]

  
  
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• Really good

  5

  Submitted by Anonymous 29th June 2018

  Really good and really helpful. You always get seen. You do have to wait a while but you'll always be seen, it's very good.

  
  
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• Always very good service

  5

  Submitted by Anonymous 18th June 2018

  I work in the city centre and use the walk-in centre as I can't get an appointment at my practice. Service here is always very good.

  
  
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• It's a long wait when we've booked appointments in the past

  2

  Submitted by Anonymous 12th June 2018

  If you miss an appointment due to a mental health issue, you're then waiting for a while again, which can makes things worse.

  
  
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• Prompt bank holiday treatment

  5

  Submitted by Anonymous 30th May 2018

  Went in on a bank holiday evening. We were seen promptly and given advice and reassurance. The doctor was abrupt and to the point but good advice given.

  
  
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