Norwich Practices Health Centre and Walk-In Centre

Feedback

• Always see different doctors

  3

  Submitted by Anonymous 28th November 2019

  It's been good so far but you always see different doctors which isn't nice as you have to explain your situation or illness again and again

  
  
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• Long waits

  4

  Submitted by Anonymous 28th November 2019

  English isn't my first language but my son can translate for me which helps. Healthcare here is better than in my country but there are long waits for appointments

  
  
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• Some aspects of LD support needs reviewing

  4

  Submitted by Anonymous 30th September 2019

  Both my children have a learning disability and in terms of support for this, the communication methods used by staff to patients need reviewing more regularly to ensure patient needs are being met. Also the role of parents/carers should be considered more often especially as the patient reaches the age of 18. The practice could also consider whether male or female nurses are paired with male and female patients to make certain discussions easier. This said, the surgery send out reminders to both me and my children about their appointments and reviews which is helpful.

  
  
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• Good service

  4

  Submitted by Anonymous 30th July 2019

  Helpful, support and understanding staff. Fantastic at explaining any treatment I needed.

  
  
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• Felt dismissed during MH crisis

  1

  Submitted by Anonymous 29th July 2019

  A doctor here was extremely unsympathetic during a mental health crisis. I was given diazepam (which I had never had before) but the doctor almost made me scared to take it - felt like he was giving it to me just to send me away. I disclosed a sexual assault issue during this consultation and felt really dismissed

  
  
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• Waited less time than at A&E

  4

  Submitted by Anonymous 22nd July 2019

  We waited a lot less time here than at A&E. It felt like they push you to the front more if you have a child with you which is good - even an under 3 not a newborn. We were seen within half an hour.

  
  
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• Good

  5

  Submitted by Anonymous 10th January 2019

  I waited about an hour but everything has been good. The general consensus is that more money is needed for all of the NHS.

  
  
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• Very good at signposting

  5

  Submitted by Anonymous 19th December 2018

  Very good, they know their stuff and are good at signposting me to further services that I've needed.

  
  
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• Missed problems twice

  1

  Submitted by Anonymous 19th December 2018

  Today they said I was wasting their time when my son has respiratory problems. I took him to Tuckswood and they gave him medication. This is not the first time I've had trouble with Rouen Road, when I was pregnant I was having reduced movements, the walk in centre said it wasn't an issue. But when I went to Tuckswood they sent me straight to the hospital!

  
  
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• Pick your time carefully

  5

  Submitted by Anonymous 7th November 2018

  Brilliant service but you have to pick your time, don't go after school or on a Friday night. I've gone in dripping with blood and got stitched up there and then. Tablets for holidays too.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Dear patient It is always a good idea to check our website for an up to date waiting time, if you are able to. Thank you for your five-star review. Kind regards, OneNorwich Practices