Norwich Practices Health Centre and Walk-In Centre

Feedback

• The wait time is the only downside

  4

  Submitted by Collected by a Healthwatch Norfolk member of staff 6th August 2024

  Service when I was seen was good, but it was a long wait, I have been here about 3 and a half hours and I am starving. I am not blaming them for it but it's the only downside. I tried to get an appointment at my surgery (Oak street) but they were full so told me to try here. All the staff were good.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  It does sound as though you had an exceptionally long wait and we apologise for this. Whilst there is little we can do about the wait time we do try to keep patients abreast of it so they know what to expect. We are glad to hear you were happy with the service when you were seen. Our thanks for taking the time to leave your feedback.

• Well looked after

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 6th August 2024

  The experience was good, I felt well looked after, it was a long wait, about 2 hours but that was okay.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  This is great to hear but apologies for your long wait to be seen. The Walk-in Centre is often quiet first thing in the morning if you have the luxury of coming down then. Otherwise, our website should give you an idea of current wait time if you are able to look before you leave. Our thanks again for your review :)

• Grateful for efficiency

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 6th August 2024

  The nurse I saw was very efficient and called in a doctor to check something. The wait was about 2 and a half hours but was told that when I arrived. All the staff were good and I am grateful for the efficiency. Could do with a few more chairs in the waiting room.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Thanks so much for your lovely review and apologies for the long wait. We will take on board your suggestion for more chairs in the waiting area. Kind regards from the team.

• It was fine

  4

  Submitted by Collected by a Healthwatch Norfolk member of staff 6th August 2024

  I had to wait for 2 hours but I was told that when I arrived. The staff were fine and i got what I came for so I am pleased. I did try to get into my surgery but they had no appointments so suggested I tried here.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Thanks for your review and apologies for the long wait to be seen.

• Staff were good

  3

  Submitted by Collected by a Healthwatch Norfolk member of staff 6th August 2024

  The wait time was 2 and a half hours which was over the 2 hours that I was told when I arrived, but the treatment when I was seen was good. I found all the staff good.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  We are sorry for your long wait but glad you were happy with the service you received when you were eventually seen. Many thanks for taking the time to review us.

• Staff were polite

  4

  Submitted by Collected by a Healthwatch Norfolk member of staff 6th August 2024

  All the staff were polite, everything was explained clearly and I was told what to expect. The wait was about 2 hours which is what I was told when I arrived. It's a good service to have, there is just not enough people in the whole health system.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Thanks so much for taking the time to leave your lovely review. We appreciate it :)

• Well organised

  4

  Submitted by Collected by a Healthwatch Norfolk member of staff 6th August 2024

  I find it is clean and well organised. The nurse I saw today was lovely. I took an hour and 50 minutes but was told two hours so with in that time. I feel well looked after.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Thank you so much for your kind words, we really appreciate it.

• Very, very good

  5

  Submitted by Collected by Healthwatch Norfolk staff 23rd February 2024

  I thought the doctor was quick, pleasant and thorough. Very, very good. The prescription was sent straight away to my usual pharmacy.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Great stuff, thank you for your review!

• Amazing Medical Practice

  5

  Submitted by Anonymous 19th February 2024

  Norwich Medical Practice is welcoming and brilliant Health Practice - easy to contact by email and very professional; caring and supportive.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Thank you for your review, this is great to hear!

• Disappointed the doctor was rude

  1

  Submitted by Anonymous 12th February 2024

  today I visited for the first time with two small children, both children had flu symptoms, the doctor was very unpleasant when she saw that the child's temperature was 39.3, she asked why I did not give the child medicine, although I told the doctor that the child has a fever and the medicine does not help, that is why we are here, she asked me why I do not change the medicine, I answered I don't know what medicines I can give and she disrespectfully replied that I should know such things. I'm very disappointed with this, you can't communicate with patients like that, that's why I'm not a doctor, i.e. I don't know which medicines I can mix and which ones I can't.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  We would be happy to look into this for you if you would like to email us your details as the reviews on Healthwatch Norfolk are anonymised. Please email: nwicb.complimentsandcomplaints.onp@nhs.net