Norwich Practices Health Centre and Walk-In Centre

Feedback

• Helpful

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 7th February 2024

  They have a helpful service, any time I need them they help. I only had to wait 5 minutes today, I made the appointment 2 weeks ago. You used to get a call back on the same day or next day but now it takes 2 weeks and there is not an option to have it sooner.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Thank you for your review. We do still operate a telephone triage system in the first part of the morning whereby more urgent matters are prioritised by a suitably qualified clinician for an on-the day or next-day appointment. We are glad to hear you had only a short wait for your pre-booked appointment.

• Quick and Efficient

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 7th February 2024

  Staff are very good, everything was quick and efficient. I made the appointment a week ago so not too long of a wait.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  This is great to hear! Thank you so much for your kind review.

• Got what I needed

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 7th February 2024

  I phoned this morning and they managed to squeeze me in even though they were full. I got what I need today and the staff are always lovely

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Glad we could help you! Thank you so much for taking the time to review us.

• Friendly staff

  4

  Submitted by Collected by a Healthwatch Norfolk member of staff 7th February 2024

  Today there was a very short queue. The staff are friendly. I got the answers I needed today within two minutes. The person who takes bloods is off sick today so I have to go to the walk in centre for that but that's just one of those things.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Hopefully the Walk-in Centre were able to do your bloods. Thanks for your great feedback!

• All okay, no complaints

  5

  Submitted by Feedback collected by Healthwatch Norfolk 6th February 2024

  The doctor was very nice. It's all okay and I have no complaints. The check in was easy and the appointment ran to time.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Perfect, thank you for your feedback!

• Very pleasant and helpful

  5

  Submitted by Feedback collected by Healthwatch Norfolk 6th February 2024

  The doctor was very pleasant and helpful and seemed very efficient. It was quick and I was in and out. My only comment would be that the auto check in screen is very close to reception which can make it difficult to check in using it. It can create an unnecessary wait.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Thank you so much for your constructive feedback. We are in the process of replacing the check-in screen and will take your comments on board.

• It's spot on

  5

  Submitted by Feedback collected by Healthwatch Norfolk 6th February 2024

  They are just there, straightaway to solve your problem. I can phone in, there is no waiting and it's easy to get an appointment. It's spot on.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Amazing, thank you so much for your feedback!

• Took a while but got there in the end

  5

  Submitted by Feedback collected by Healthwatch Norfolk 6th February 2024

  Today has been good and the appropriate arrangements have been made. It did take a bit of time, 3 visits, but things have been sorted for me now. I kept seeing different people and had to keep repeating what I had already said to someone else. The staff are good and very easy to be with. The auto check in works well.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  We are glad to hear we managed to get things sorted for you. Consistency is always our aim but unfortunately not always possible. You are of course welcome to request a particular clinician should you choose and we will try our best to accommodate.

• Very helpful staff

  5

  Submitted by Feedback collected by Healthwatch Norfolk 6th February 2024

  It's all good and I've had no problems. The staff are very polite and helpful.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Thank you so much for your kind words!

• I have had a good experience here since 2018

  5

  Submitted by Feedback collected by Healthwatch Norfolk 6th February 2024

  My wife and I have been coming here since 2018 and it's always good. My wife is always able to see the same doctor which is good and the brilliant HCA Simon is fantastic. The staff I have seen including the doctors have always been polite and good.

• Reply from Norwich Practices Health Centre and Walk-In Centre

  Thank you for your lovely review. It's great to hear you have been provided with consistency in care and we will share your appreciation with Simon and the team.