Annie is very caring and understanding she goes through things very clearly and re assures you she’s a asset to the surgery lovely lady
Reply from Oak Street Medical Practice
Dear Mrs Diggens, thank you so much for taking the time to give your kind and generous feedback for our highly valued member of staff Annie (Physician Associate). Your feedback will be highlighted to her. Best Wishes, Dr Salah A Hamid
Waiting a week for prescription to be issued
2
Submitted by Nic Hopkins27th March 2024
There has been a further dropping off in turnaround times. I requested some of my many authorised repeat medications on 20th March. As of 27th these are still waiting to be issued to the pharmacy. This will mean the medication is unlikely to be available at the pharmacy until after the Easter Bank Holiday. I sympathise with the pressure on resources, but I am reporting a problem to you in writing. Staff are considerate in explaining the shortage of staff, but it takes a long time to get through.
Reply from Oak Street Medical Practice
Dear Mr N. Hopkins, I am sorry to hear that you are dissatisfied with the service you recently received at Oak Street Medical Practice, but also Thank You for highlighting this issue to us. The situation you described was due to staffing issues, which I trust we have since addressed; hence I hope you should not experience similar problems in the future. Best Wishes, Dr S. A. Hamid
No out-of-hours contact
3
Submitted by Anonymous20th March 2024
For some reason, every part of their website ceases to function when the surgery closes, defeating the point of having online contact forms.
If the surgery is closed, literally any messaging system is shut down. This means you cannot put in a request for an appointment, prescription, medication review, or anything else from the surgery until they open the next day.
Online communication should be available 24/7, and forms submitted while nobody is at the surgery should be reviewed each morning.
Reply from Oak Street Medical Practice
Dear Patient, I am sorry to hear that you are dissatisfied with the service you are receiving at Oak Street Medical Practice. The situation you are describing is because GP Surgeries are only required to offer online consultation tools to patients during core hours, 8am to 6.30pm, Monday to Friday (excluding bank holidays). For urgent care needs out of core hours please contact NHS 111 or Out of Hours services such as Out of Hours GP Services, the Walk in Centre or Hospital Emergency Departments (A&E). The NHS App can be used to request a repeat prescription at any time. The online consultation tools is in place alongside, rather than as a replacement for, other access and communication methods, for example, telephone and face to face contact. The practice and all the staff here, are working very hard to provide the best service for patients that we can in very difficult circumstances. Unfortunately, because you are anonymous, I am unable to investigate the details to find out what could have been done to help you more. If you would like to contact me at Oak Street Medical Practice, in confidence, I would be happy to investigate this further for you. Kind regards, Dr Salah A. Hamid
Came for a routine Blood Test.
4
Submitted by Chris Cooper14th March 2024
I am a new patient, and came for a blood test, this was carried out by Jane, I found her to be polite, courteous and friendly, an obvious credit to your organisation.
Reply from Oak Street Medical Practice
Dear Chris Cooper,
Thank you for taking the time to give your kind and generous feedback for our highly valued member of staff (Jane) . This has been highlighted to her. Best wishes! Dr Salah A Hamid
As is usual the service provided was excellen
5
Submitted by Anonymous13th March 2024
From reception to being seen by the Dr, friendly yet professional. A sincere thank you for this very exceptional service
Reply from Oak Street Medical Practice
Dear patient,
Thank you so much for taking the time to give your kind and generous feedback for our staff and service.
Best Wishes, Dr Salah A Hamid
Amazing help and compassion
5
Submitted by Andrea 7th March 2024
Annie, the reception staff and prescriptions team just first class. I’m so grateful for their care and help. The nhs at their best on all levels.
Reply from Oak Street Medical Practice
Reply from Oak Street Medical Practice
Dear Andrea,
Thank you so much for taking the time to give your kind and generous feedback for our highly valued Physician Associate Annie, the reception staff and prescriptions team. Your feedback will be highlighted to them.
Best Wishes, Dr Salah A Hamid
A first class, kind and caring service.
5
Submitted by Anonymous27th February 2024
I completed an online form which was swiftly triaged and a same day appointment arranged with a doctor. I was seen that afternoon. I was offered a ‘chaperone’ to be with me. A physical examination was completed with the utmost kindness and consideration. The doctor explained her diagnosis and a treatment plan was agreed and implemented. Thank you to all the reception staff, healthcare staff, admin staff and doctors who worked together to allay my fears and diagnose and treat my problem.
Reply from Oak Street Medical Practice
Dear Patient
Thank you so much for taking the time to give us your kind feedback about our staff and the standard of service you have experienced. These comments will be highlighted to the Team.
All the staff are working as hard as they can to provide the service we believe our patients deserve, and so, when we receive such positive feedback and appreciation, it is excellent morale boost.
Kind regards,
Mrs E Howell
(Practice Manager)
Amazing dr robins
5
Submitted by Jonathan baker 29th January 2024
I can’t tell you how much I like dr robins on Friday she had lovely smile she was so helpful she remind me but like dr Fitzaprick I would like it if you could get dr robins to been dr at this surgery all time she amazing
Reply from Oak Street Medical Practice
Dear Mr Jonathan Baker,
Thank you so much for taking the time to give your kind and generous feedback for our highly valued colleague Dr J. Robins, which will be highlighted to her. Best Wishes, Dr Salah A Hamid
Thank you!
5
Submitted by J Morgan25th January 2024
I would like to thank Dr Hamid at Oak Street Medical Practice, Norwich, for his phone call on Monday. I received my prescription promptly and hope my body will sync with co-codamol and laxatives in the next few weeks!
Reply from Oak Street Medical Practice
Dear Ms J Morgan,
Thank you for taking the time to give your kind and generous feedback for our highly valued member of staff (Dr Melanie Hill). This has been highlighted to her. Best wishes! Dr Salah A Hamid
Outstanding Experience
4
Submitted by RS12th January 2024
Anytime I’ve had to come through about anything and when it is picked up by Annie I always feel like I’ve actually got somewhere. Annie is someone who cares and understands she also gets things done and sorts things quickly. It’s nice to be able to leave an appointment feeling like you have got somewhere. I had an appointment with annie today and she had gone above and beyond for me and I can’t thank her enough for this.
Reply from Oak Street Medical Practice
Dear RS,
Thank you so much for taking the time to give your kind and generous feedback for our staff. We are very grateful for your feedback for our highly valued colleague, which will be highlighted to her.
Best Wishes,
Dr Salah A Hamid