I like to say a big thank particularly to Dr Hamid.
Following years of bladder problems due to an enlarged prostate I was finally recommended for a HoLEP Procedure, this has made a huge difference to my lifestyle particularly my sleep now I only get up once night compared to the six/seven times prior to the operation.
Many thanks.
Reply from Oak Street Medical Practice
Dear Mr Adrian Amer,
Thank you so much for taking the time to give your kind and generous feedback for our practice. Best Wishes!
Dr Salah A Hamid
Excellent surgery - lovely and helpful staff
5
Submitted by Lily24th August 2023
All staff go above and beyond to help patients (shout out to Ellie who is an absolute superstar and always answers my questions quickly and efficiently via the online form!). Oak Street always seem to be able to offer an appointment in good time and the wait is never long in the waiting room. I have consistently had a good experience with doctors and nurses too and feel at ease when I have an appointment. Thank you!!
Reply from Oak Street Medical Practice
Dear Lily,
Thank you for taking the time to give your kind and generous feedback for our practice and for one of our highly valued members of staff. This has been highlighted to the member of staff concerned.
Kind regards,
Dr Salah A Hamid
Excellent service
5
Submitted by Sonya Brittain 5th July 2023
I have been a patient at this surgery for about 26 years and can honestly say I have only ever received amazing care from all at the surgery. Over the years my two children suffered from various health issues varying from UC to scoliosis and lots in between and every Doctor there, past and present has helped us through these horrible times.
I recently had an appointment with Annie who listened to my woes and came up with an action plan, which included homework (for me to research) and bloods to have taken.
My dog had also recently died so we were unsure if this could also have been a contributing factor.
I had the blood tests and they came back normal.
Annie called me to check up on me, we hadn’t made this appointment and I thought it was for me to chase but since I was feeling a lot brighter I hadn’t done so.
She is extremely efficient, very friendly and so easy to talk to.
She didn’t make me feel at all like my feelings weren’t validated and was sympathetic whilst listening to me babble on.
Thank you.
I got off the phone and spoke to my daughter, repeating what Annie had told me.
I said to my daughter “oh and she’s vegan too’ (same as we are)
To which point my daughter, who now has been diagnosed with Endo, said this was the same clinician who had helped her too.
When my daughter had her appointment with Annie, Annie had a plan in action straight away, reassured my daughter on everything she needed to know at the time and stopped my daughter spiralling into a “what’s the point” mind set, which once down is hard to get up again from.
Annie is an asset to your already great practice.
Thank you from both of us.
Reply from Oak Street Medical Practice
Dear Sonya Brittain,
Thank you for taking the time to give your kind and generous feedback for our practice and for one of our highly valued members of staff. This has been highlighted to the member of staff concerned.
Kind regards,
Dr Salah A Hamid
Brilliant Blood Test
5
Submitted by Anonymous4th July 2023
I saw Lauren for bloods recently and may I just say how incredibly talented she is at this specific practice. She is so gentle with the needle and keeps you distracted so you can't think about what is happening!
Reply from Oak Street Medical Practice
Dear patient,
Thank you for taking the time to give your kind and generous feedback for one of our highly valued members of staff. This has been highlighted to the member of staff concerned.
Best wishes.
Dr Salah A Hamid
Caring staff and quick service
5
Submitted by Anonymous29th June 2023
The online system to get help for a medical problem is quick and easy to use. Staff are quick to respond to you with help and advice, offering telephone and face to face appointments often without a long wait time. All staff at the surgery are friendly and incredibly caring. There is good communication between the team and their patients.
Reply from Oak Street Medical Practice
Dear Patient,
Thank you for taking the time to give your kind and generous feedback for our staff. This feedback has been highlighted to the team. Despite incredibly difficult circumstances, our staff are working as hard as they can to provide a service to our patients and so, when we receive such encouragement, it is excellent for morale.
Regards,
Mrs E Howell
Menopause advice
4
Submitted by Nic denney 21st June 2023
My doctor (annie) is very knowledgeable about all things hrt. After hearing horror stories from my friends about the doctors not helping them deal with perimenopause symptoms, I'm so grateful to have Annie as my doctor! She explains everything, why things are changing and why shes prescribing whatever to help. Brain fog and hot flashes are no more!
Reply from Oak Street Medical Practice
Dear Nic Denney,
Thank you for taking the time to give your kind and generous feedback for one of our highly valued members of staff. This has been highlighted to the member of staff concerned.
PS: Slight correction: the member of staff you mention is a physician associate (PA) and not a GP, however she is well trained and experienced enough and we are glad you found her input helpful.
Best wishes.
Dr Salah A Hamid
an excellent surgery
5
Submitted by Anonymous15th June 2023
The service provided at Oak St is excellent in my opinion. The system in place when entering the surgery works well. I've never had any problems seeing a doctor or nurse here either. The receptionists are more than helpful. The system in place when waiting to see a doctor or nurse makes you feel more relaxed. Thank goodness the days of packed surgery and listening to people moaning are gone forever. 5 Stars, excellent.
Reply from Oak Street Medical Practice
Dear Patient,
Thank you for taking the time to give your kind and generous feedback for our staff. This feedback has been highlighted to the team. Despite incredibly difficult circumstances, our staff are working as hard as they can to provide a service to our patients and so, when we receive such encouragement, it is excellent for morale.
Regards,
Mrs E Howell
Very blessed being a patient of the surgery
5
Submitted by Anonymous24th May 2023
A huge thank you to Dr Hamid who I saw recently. I had a phone call re my hip 2 days later, asking which hospital would I like! Given a choice of three general hospitals and two private NHS hospitals of which I chose one of the latter I was told that I could be having the op in 4-6 months (but do realize it may be longer). How good is that, I could be back to cycling and walking 5-8 miles this time next year as I recovered quickly with my other hip. No one should ever complain about the NHS.
Reply from Oak Street Medical Practice
Dear Patient,
Thank you very much indeed for taking the time to give your kind and generous feedback on our service.
Best wishes!
Dr Salah A. Hamid
I have often felt abandoned by the practition
2
Submitted by Emile Easton Gray 11th May 2023
Following a suicide attempt in 2021 I was seen by the team and initially supported well, but after being referred to a crisis service my care was practically non-existent. Referral after referral has been lost by the clinic and involved services.
In the last few months I have been refused support for my mental health and been told to talk to the jobcentre instead. I have been handed from service to service for 2 years without any change, and have consequently found myself in a similar place as I was in 2021. Regardless of post-covid, the clinic has been unacceptable for mental health and is doing more harm than good for people like me. This desperately needs to improve
Reply from Oak Street Medical Practice
Dear Emile Easton Gray,
I am sorry to hear that you are dissatisfied with the service you received at Oak Street Medical Practice. Similarly, you seem to be not happy with the service you received from the relevant specialist team.
Please accept our most sincere apology for the delay in our response.
I understand you have left our practice since your message above, hence unfortunately I will not be able to investigate your complaint further for you.
Best wishes.
Dr Salah A. Hamid
Doctor dismissed ALL aspects of my request
1
Submitted by chris goodliff14th March 2023
The doctor made a decision on soft tissue damage by just looking at a xray report, after my ski accident requiring A&E admission. NNUH emergency doctor advised GP referral for MRI, which I requested together with pain medication and a telephone consultation. However, the doctor dismissed ALL aspects of my request, writing 'no mri indicated'. He never spoke to me, asked about my symptoms [I cannot stand on the affected leg!], yet is of the opinion he knows that no further help is necessary.
Reply from Oak Street Medical Practice
Dear Miss Chris Goodliff,
I am sorry to hear that you are dissatisfied with the service you received at Oak Street Medical Practice. I have spoken to you earlier today regarding your concerns and I was glad to hear that your concerns have since resolved.
Best wishes.
Dr Salah A. Hamid