Windmill Surgery

Feedback

• Very good surgery

  5

      

  Submitted by Collected by a Healthwatch Norfolk member of staff 28th May 2025

  I don't struggle in getting an appointment here at all and if I need to get one for my daughter it is normally on the same day. The staff are really good and helpful, the reception team are lovely.

• Reply from Windmill Surgery

  Thank you for your positive feedback, I will share this with the team!

• Very good

  5

      

  Submitted by Collected by a Healthwatch Norfolk member of staff 28th May 2025

  I am new to the area so have only had one appointment but registration was simple and went well. The Dr I saw was very good and helpful and ended up sending me to hospital in an ambulance.

• Reply from Windmill Surgery

  Thank you very much for your positive feedback!

• It's brilliant!

  4

      

  Submitted by Healthwatch Norfolk staff on behalf of patient 11th April 2025

  It's brilliant! I've been there a long while. Most of the time, when I want to see someone, I can. The care is fine.

• Reply from Windmill Surgery

  Thank you very much for your positive feedback! I will share this with my team. Kind regards Alice, Site Manager

• Lovely staff. It's getting in that's the issue

  3

      

  Submitted by Healthwatch Norfolk staff on behalf of patient 11th April 2025

  It's really hard to get an appointment, especially for my daughter. It's really hard to get in. Even for a pill check I have to wait six weeks. Prescriptions are slow. The communication isn't great. When we have gone in, they're all lovely and friendly. Lovely staff. It's getting in that's the issue.

• Reply from Windmill Surgery

  Thank you very much for your feedback! I am sorry to hear of the issues you have faced. If you would like to discuss this further in order for us to help you and your family please do not hesitate to contact me. Kind regards Alice, Site Manager

• They prioritise children

  4

      

  Submitted by collected by Healthwatch Norfolk staff 25th October 2024

  They're fantastic at prioritising children. It's trickier to get an adult appointment though. They're good at telling you about vaccines for your child. Sometimes I feel like the GPs aren't aware of specialist services. I was given advice from the hospital's maternity department about where to get extra support for the diabetes I got during pregnancy and the GP hadn't heard of these services.

• Reply from Windmill Surgery

  Thank you for your feedback, please would you supply us with more information on this service so we can make the clinicians aware. Quite often in Primary Care we cannot refer to some specialist services as this has to come from hospital consultants. Any information you can provide would help with learning. Kind regards, Alice, Site Manager

• Always a positive experience

  5

      

  Submitted by collected by Healthwatch Norfolk staff 25th October 2024

  I feel like the support is really there for both myself and my baby. We've lived here six years and I've always had a positive experience. We get quick responses from the online forms.

• Reply from Windmill Surgery

  Thank you very much for your positive feedback! I will share this with my team. Kind regards Alice, Site Manager

• Good access and responsive team

  5

      

  Submitted by Anonymous 2nd October 2024

  I have not had to use the surgery much since registering, but anytime I need a GP appointment, I can obtain one in a reasonable timeframe. The doctor I saw recently (Dr Ihouma) was very caring during a difficult time. The online forms work well for me as prevents me needing to wait on the phone lines for simple queries. It would be good to have access to on-the-day appointments via the online form but appreciate logistically this is likely difficult. The reception and admin teams seems to work efficiently and I always receive a prompt reply from my online queries. I also appreciate the option of early morning blood test appointments as I work during usual surgery opening hours and this prevents the need for time off. Thank you for your hard work during a known difficult time in the NHS.

• Reply from Windmill Surgery

  Thank you very much for your kind feedback, we aim to be accessible and provide the best care and service possible to our patients. I will pass this on to the team. Kind regards Alice, Site Manager

• I feel safe

  5

      

  Submitted by collected by Healthwatch Norfolk staff 23rd August 2024

  I've just registered and it's changed my life. I witnessed the service my daughter got from here and it gave me hope that there are good surgeries. They're so supportive and so efficient. I feel safe. The whole registration process was stress-free. I got told to make an appointment so I went online and got one 3 days later. The doctor was helpful and I like that they do electronic prescriptions. It's a whole different ballgame to my previous surgery. I'm not expecting to be seen on the same day or even within a week but here I feel like I'd be listened to and I'd be safe.

• Reply from Windmill Surgery

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. We are committed to providing the best service possible to all of our patients. Kind Regards Alice Site Manager Windmill Surgery

• Generally spot-on

  5

      

  Submitted by collected by Healthwatch Norfolk staff 23rd August 2024

  This surgery is brilliant, the contrast from London is amazing! They're efficient, you can get an appointment, generally it's pretty spot-on. I book my appointments online. The recorded message is really long and you can't press the option you want until it's finished which is annoying. A coffee machine would also be nice! I'm only joking of course.

• Reply from Windmill Surgery

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. We are committed to providing the best service possible to all of our patients and we take your comments on board. Kind Regards Alice Site Manager Windmill Surgery

• Always helpful but would like online booking

  4

      

  Submitted by collected by Healthwatch Norfolk staff 23rd August 2024

  It was a very good appointment as I was able to see a doctor who looked at the problem and I have a prescription to sort it out. It started 3 weeks ago and I tried over-the-counter treatments as suggested by the receptionist which didn't clear it up but I was happy with that advice. If I've rang about anything or gone online they've always been helpful. It would be good to sometimes be able to book ahead but I understand that people don't turn up for appointments so I can see both sides. Ringing up can be difficult and frustrating, I've been 22nd in the queue. I can't imagine how frustrating it is for them receiving the calls! It could perhaps be improved. We used to be able to book online and I'd like to see that back again.

• Reply from Windmill Surgery

  Dear Patient Thank you very much for taking the time to leave us your feedback, I will share this with the team who will be very pleased. Unfortunately our phone lines are always very busy and we appreciate how frustrating that can be, the team work as hard as they can to get this down quickly. We do offer a number of pre-bookable appointments that are released on a daily basis for routine problems but these do go very quickly. We continue to monitor the booking system and do regular reviews, your feedback helps us to improve our service. Kind Regards Alice Site Manager Windmill Surgery