Wymondham Medical Partnership

Feedback

• n appointment with Glancarlo Toliani

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  Submitted by dorothy weston 25th June 2021

  my appointment with Carlo was very satisfactory. he was very patient and took time to explain my problem. cant praise him enough. such a caring and friendly person and a credit to the practice. long may he stay with you.

  
  
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• Poor practice management

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  Submitted by Anonymous 13th June 2021

  Your policy is to push as much of what can be done online yet I cannot leave even a message during the weekend. Not really harnessing the power of the digital age…..

• Reply from Wymondham Medical Partnership

  We ask all of our patients who can to use the website to contact us in order to free up the telephone lines for those that can not use the internet. General Practices largely operate from 8am to 6pm/6.30pm Monday to Friday with some extended hours which are currently being used to support the covid vaccination programme. We are incredibly busy currently and ask our patients to contact us around these hours. The Out of Hours service still exists for contact needed outside of these hours. yours sincerely Kevan Baker Practice Manager

• Appalling service all round

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  Submitted by Anonymous 12th May 2021

  I called to arrange an appointment and I have sporadic mobile service where I live, and because of the extremely long wait for the phone to be answered, my signal was lost. Necessitating calling again, and joining the end of the lengthy queue. This happened 3 times and after a little less than an hour, I got through. I was asked the Covid 19 questions, for a knee problem, and the chances of a visit to the doctor in the imminent future looking very remote. Luckily the signal was maintained. The procedures you deploy for contact do seem to be woeful in need of improving, and updating.. My details were taken on the 7 May and today is the 12 May and I'm still waiting contact I was promised. I realise all the problems during the past year, but it has been excess of one year and I now consider this appalling service.

• Reply from Wymondham Medical Partnership

  I apologise for the inconvenience and concern caused by the delay you reference. if you were able to send in a feedback form on our website I would be happy to review the situation in more specific detail yours sincerely Kevan Baker Practice Manager

• Poor website

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  Submitted by Philip Richardson 22nd April 2021

  Although the web pages could be a lot slicker, booking an appointment was relatively straightforward and the response well within the time allowed. Once the appointment had been offered I was asked to confirm, but found that impossible to do on the website, necessitating a 20 minute wait on the telephone to reach a receptionist to confirm verbally. It appears this was caused by an input error at your end when a box should have been ticked to allow online confirmation. Please ensure procedures are tightened to stop both your time and mine being wasted in future. Even better - improve the website to be more user friendly.

• Reply from Wymondham Medical Partnership

  Mr Richardson I thank you for your feedback and apologise that we haven\'t responded until now. We review our processes very regularly and over the last 15-18 months have had to change these very frequently. We ask all of our patients who can, to use the website to leave the telephone free for those that can not. The website template is proprietary and used across the vast majority of Norfolk but we are happy to receive suggestions for changes and improvements to share with the developers. Therefore please do share ideas that may be helpful for future upgrades to the system. I apologise that you were put to inconvenience on this occasion yours sincerely Kevan Baker Practice Manager

• I phoned the practice this morning and after.

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  Submitted by STUART HOWES 14th April 2021

  When I spoke to the receptionist this morning after the 20 minutes waiting I was told everything has to be done online, unfortunately your message on the phonecall does not state this,it merely says if you have online access that you could book an appointment online it doesn't state that you you have to do it that way. I've basically wasted my time trying to get through for absolutely no reason. Please change your advice message

• Reply from Wymondham Medical Partnership

  Mr Howes I apologise for the inconvenience caused and our delay in responding to this feedback We do ask all of our patients that can use the website to do so in order that those that do not have access to the internet can use our telephone lines. We have amended our telephone message to update Thank you for taking the time to feedback your concerns Kevan Baker Practice Manager

• Flue vaccine

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  Submitted by Anonymous 30th March 2021

  The practice consistently told us not to contact them for a flu jab they will contact us. Despite chasing having still not received one and told they will contact me they have still failed to contact me. By chance I note the web site says contact them if you have not had one. So they change policy without telling anyone, how clever is that. Absolutely useless management. Is it no wonder I chose to get my Covid vaccine via NHS website rather than through this practice who also prioritised my healthy 22 year old son over me.

• Reply from Wymondham Medical Partnership

  I am sorry for the frustrations you have with our practice. The messages we were sharing on Flu and more recently on Covid Vaccines have all been directed by NHS England who were not able to give us clarity on the flu vaccination programme for 50-64 year olds until very late in the day and only shortly before we started delivering Covid vaccines in December. With Covid vaccines we have like all other practices and centres have been directed to follow the cohorts and guidance set by NHS England and JCVI. Working as a system with the Clinical Commissioning Group, as a local group and with the Mass sites currently today around 66% of the adult patients of the practice have now had a 1st covid vaccine and through April and May many will be receiving their 2nd doses

• THANK YOU /EFGARISTOUME (We thank you )ALWAYS

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  Submitted by Anonymous 10th February 2021

  WE are most appreciative for STAFF of Wymondham Medical Centre and Boots Pharmacy for Your constant Treatment, Care and Patience with Us Oldies

  
  
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• very poor website giving poor information

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  Submitted by Anonymous 16th January 2021

  Trying to find a chart to record/submit my Blood Pressure results. Apparently uninterested despite my GP telling me to submit records on a regular basis. No feedback of any sort from my GP (good or bad) and as vaccinations are being generally dealt with by the nursing team this is poor.

• Reply from Wymondham Medical Partnership

  I thank you for taking the time to share your feedback. The blood pressure review form is in the Health Review and assessment room on the front page of the website. However I would acknowledge that currently this form is switched off as we need to concentrate our efforts on Covid Vaccinations and urgent health issues. We hope to return to normal situation as soon as possible Thank you again Kevan Baker Practice Manager

• COVID-19 vaccination Excellent service

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  Submitted by Ken Anderson 15th January 2021

  Like a military operation excellent. Service Thank You

  
  
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• Excellent help

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  Submitted by Rebecca 27th October 2020

  I've struggling for quiet some time with my ibs and could never get and help I needed untill Caroline really went out of way to help me she's was absolutely lovely and kept in regular contact to see how I was getting on with some of the things she recommended, I now feel 100 times better all due to a small change I didn't think it of I cant thank her enough as its change my life massively,

  
  
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