Its very difficult to get anyone to answer the phone. I have used the website to book a face to face appointment and requested to see a GP who has knowledge of the menopause, I didn't get an appointment just a phone call a couple of days later without any warning, as the time and date wasn't arranged i had to take the call in a public place so couldn't talk freely which the GP didn't seem to care also he didn't know much about the menopause. I have asked the reception staff if there is a GP trained in the menopause I could see and I have been told there isn't, so where does that leave us women!!!! If this was anything to do with men's health there wouldn't be a problem.
Reply from Wymondham Medical Partnership
we ask all of our patients that can to use our website to contact us leaving the telephones lines free for those that do not have access to the internet. in these covid times all of our clinicians are contacting patients by telephone first and calling them into the practice when necessary.
All of GPs are very much generalists and deal with all issues for men and women. We have 13 GPs of which 2 are male
thank you
Kevan Baker
Practice Manager
n appointment with Glancarlo Toliani
5
Submitted by dorothy weston25th June 2021
my appointment with Carlo was very satisfactory. he was very patient and took time to explain my problem. cant praise him enough. such a caring and friendly person and a credit to the practice. long may he stay with you.
Your policy is to push as much of what can be done online yet I cannot leave even a message during the weekend. Not really harnessing the power of the digital age…..
Reply from Wymondham Medical Partnership
We ask all of our patients who can to use the website to contact us in order to free up the telephone lines for those that can not use the internet.
General Practices largely operate from 8am to 6pm/6.30pm Monday to Friday with some extended hours which are currently being used to support the covid vaccination programme.
We are incredibly busy currently and ask our patients to contact us around these hours. The Out of Hours service still exists for contact needed outside of these hours.
yours sincerely
Kevan Baker
Practice Manager
Appalling service all round
1
Submitted by Anonymous12th May 2021
I called to arrange an appointment and I have sporadic mobile service where I live, and because of the extremely long wait for the phone to be answered, my signal was lost. Necessitating calling again, and joining the end of the lengthy queue. This happened 3 times and after a little less than an hour, I got through.
I was asked the Covid 19 questions, for a knee problem, and the chances of a visit to the doctor in the imminent future looking very remote. Luckily the signal was maintained.
The procedures you deploy for contact do seem to be woeful in need of improving, and updating..
My details were taken on the 7 May and today is the 12 May and I'm still waiting contact I was promised. I realise all the problems during the past year, but it has been excess of one year and I now consider this appalling service.
Reply from Wymondham Medical Partnership
I apologise for the inconvenience and concern caused by the delay you reference.
if you were able to send in a feedback form on our website I would be happy to review the situation in more specific detail
yours sincerely
Kevan Baker
Practice Manager
Poor website
2
Submitted by Philip Richardson22nd April 2021
Although the web pages could be a lot slicker, booking an appointment was relatively straightforward and the response well within the time allowed. Once the appointment had been offered I was asked to confirm, but found that impossible to do on the website, necessitating a 20 minute wait on the telephone to reach a receptionist to confirm verbally. It appears this was caused by an input error at your end when a box should have been ticked to allow online confirmation. Please ensure procedures are tightened to stop both your time and mine being wasted in future. Even better - improve the website to be more user friendly.
Reply from Wymondham Medical Partnership
Mr Richardson
I thank you for your feedback and apologise that we haven\'t responded until now.
We review our processes very regularly and over the last 15-18 months have had to change these very frequently.
We ask all of our patients who can, to use the website to leave the telephone free for those that can not. The website template is proprietary and used across the vast majority of Norfolk but we are happy to receive suggestions for changes and improvements to share with the developers. Therefore please do share ideas that may be helpful for future upgrades to the system.
I apologise that you were put to inconvenience on this occasion
yours sincerely
Kevan Baker
Practice Manager
I phoned the practice this morning and after.
2
Submitted by STUART HOWES 14th April 2021
When I spoke to the receptionist this morning after the 20 minutes waiting I was told everything has to be done online, unfortunately your message on the phonecall does not state this,it merely says if you have online access that you could book an appointment online it doesn't state that you you have to do it that way.
I've basically wasted my time trying to get through for absolutely no reason.
Please change your advice message
Reply from Wymondham Medical Partnership
Mr Howes
I apologise for the inconvenience caused and our delay in responding to this feedback
We do ask all of our patients that can use the website to do so in order that those that do not have access to the internet can use our telephone lines.
We have amended our telephone message to update
Thank you for taking the time to feedback your concerns
Kevan Baker
Practice Manager
Flue vaccine
1
Submitted by Anonymous30th March 2021
The practice consistently told us not to contact them for a flu jab they will contact us. Despite chasing having still not received one and told they will contact me they have still failed to contact me. By chance I note the web site says contact them if you have not had one. So they change policy without telling anyone, how clever is that. Absolutely useless management. Is it no wonder I chose to get my Covid vaccine via NHS website rather than through this practice who also prioritised my healthy 22 year old son over me.
Reply from Wymondham Medical Partnership
I am sorry for the frustrations you have with our practice.
The messages we were sharing on Flu and more recently on Covid Vaccines have all been directed by NHS England who were not able to give us clarity on the flu vaccination programme for 50-64 year olds until very late in the day and only shortly before we started delivering Covid vaccines in December.
With Covid vaccines we have like all other practices and centres have been directed to follow the cohorts and guidance set by NHS England and JCVI.
Working as a system with the Clinical Commissioning Group, as a local group and with the Mass sites currently today around 66% of the adult patients of the practice have now had a 1st covid vaccine and through April and May many will be receiving their 2nd doses
THANK YOU /EFGARISTOUME (We thank you )ALWAYS
5
Submitted by Anonymous10th February 2021
WE are most appreciative for STAFF of Wymondham Medical Centre and Boots Pharmacy for Your constant Treatment, Care and Patience with Us Oldies
Trying to find a chart to record/submit my Blood Pressure results. Apparently uninterested despite my GP telling me to submit records on a regular basis. No feedback of any sort from my GP (good or bad) and as vaccinations are being generally dealt with by the nursing team this is poor.
Reply from Wymondham Medical Partnership
I thank you for taking the time to share your feedback.
The blood pressure review form is in the Health Review and assessment room on the front page of the website.
However I would acknowledge that currently this form is switched off as we need to concentrate our efforts on Covid Vaccinations and urgent health issues. We hope to return to normal situation as soon as possible
Thank you again
Kevan Baker
Practice Manager
COVID-19 vaccination Excellent service
5
Submitted by Ken Anderson15th January 2021
Like a military operation excellent. Service Thank You