Wymondham Medical Partnership

Feedback

• Very Happy

  5

  Submitted by Anonymous 4th October 2021

  The Covid vaccine booster clinic all went very well and I was very happy with the service. I use this service and struggle with being able to submit an online form as I just can't work out how it works.

  
  
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• Excellent

  5

  Submitted by Anonymous 4th October 2021

  The covid vaccine booster clinic was very good, it was excellent. This is my surgery and I find it very good. I don't have to visit very often but when I do I have no problems.

  
  
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• Superb

  5

  Submitted by Anonymous 4th October 2021

  The Covid vaccine booster clinic was spot on, there was no queue and I went straight in , it was superb. This is my normal surgery and I find it very good.

  
  
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• Excellent

  5

  Submitted by Anonymous 4th October 2021

  The whole covid vaccine booster clinic ran well, it was very well organised. I found the service excellent.

  
  
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• Never had any problems with the Surgery .

  5

  Submitted by Anonymous 9th September 2021

  We have been with this Surgery for over 30 years never had any problems. The people who keep moaning need to have a bit more patience and understanding in these troubled times.

  
  
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• Long wait times on the phone

  3

  Submitted by Susan Swanston 10th August 2021

  I understand the need for the long introductory speech when ringing the surgery, however, the wait time for someone to answer the phone never seems to change. I live in Wicklewood and have driven to the surgery while being on hold, and I’m still being told I’m number 20 in the queue!

• Reply from Wymondham Medical Partnership

  Thank you for your feedback and I apologise for the delay in responding to your concern. We ask all of those patients who are able to do so, to send in a query or patient request via our website in order to free up the telephone lines for those patients who are not able to access our website form. When you post your question onto the web form, the matter is triaged within the hour and will be placed with the most appropriate clinician or member of staff to deal with. All of the forms we receive are responded to within 48 hours and within a matter of hours if your clinical need is urgent. We find this process has increased our patient response time and reduces the amount of time patients are waiting to get through on the phone lines. Mrs L Rose Business Manager

• Excellent service and kind and efficient team

  5

  Submitted by Heather Leishman 9th August 2021

  I have been with this practice for 20 years. They have always been hard working, well organised, kind and efficient. I understand the need for the movement of communication with the practice towards online particularly during the pandemic and have found this route of communication to be excellent and saves a lot of time waiting on phone lines. I like how the building is organised into areas for waiting and also I like the communication from the practice. The text reminders for appointments have been useful in the past but seem to have stopped recently. It would be helpful if these could be re started. I have always found the team members to be very kind and understanding and good at diagnosing and treating which is what the core of the service is there to offer. They have also been very good at signposting to other appropriate services. The prescription service is particularly good and efficient. Well done

  
  
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• Poor service

  1

  Submitted by Anonymous 22nd July 2021

  Its very difficult to get anyone to answer the phone. I have used the website to book a face to face appointment and requested to see a GP who has knowledge of the menopause, I didn't get an appointment just a phone call a couple of days later without any warning, as the time and date wasn't arranged i had to take the call in a public place so couldn't talk freely which the GP didn't seem to care also he didn't know much about the menopause. I have asked the reception staff if there is a GP trained in the menopause I could see and I have been told there isn't, so where does that leave us women!!!! If this was anything to do with men's health there wouldn't be a problem.

• Reply from Wymondham Medical Partnership

  we ask all of our patients that can to use our website to contact us leaving the telephones lines free for those that do not have access to the internet. in these covid times all of our clinicians are contacting patients by telephone first and calling them into the practice when necessary. All of GPs are very much generalists and deal with all issues for men and women. We have 13 GPs of which 2 are male thank you Kevan Baker Practice Manager

• n appointment with Glancarlo Toliani

  5

  Submitted by dorothy weston 25th June 2021

  my appointment with Carlo was very satisfactory. he was very patient and took time to explain my problem. cant praise him enough. such a caring and friendly person and a credit to the practice. long may he stay with you.

  
  
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• Poor practice management

  1

  Submitted by Anonymous 13th June 2021

  Your policy is to push as much of what can be done online yet I cannot leave even a message during the weekend. Not really harnessing the power of the digital age…..

• Reply from Wymondham Medical Partnership

  We ask all of our patients who can to use the website to contact us in order to free up the telephone lines for those that can not use the internet. General Practices largely operate from 8am to 6pm/6.30pm Monday to Friday with some extended hours which are currently being used to support the covid vaccination programme. We are incredibly busy currently and ask our patients to contact us around these hours. The Out of Hours service still exists for contact needed outside of these hours. yours sincerely Kevan Baker Practice Manager