Wymondham Medical Partnership
Telephone: 01953602220
Website: www.wymmed.co.uk
Feedback
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Good surgery
26th November 2019Appointments are fairly easy to get, especially if it doesn't matter which GP you see. I go to the surgery to make an appointment and the reception staff are always very polite and helpful.
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Very good - saved my life!
12th November 2019Very good surgery - they saved my life! We both have long term conditions and they've been very good looking after us.
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Excellent, they get things done
12th November 2019They're excellent. Every time I go they get things done. Communication with Boots isn't great but everything else is really good.
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Very good surgery - long waiting times
12th November 2019Very good surgery in general. I've had no problems with them and I've been coming here for 28 years. The only improvement would be with waiting times for routine appointments. If you need an appointment on the day you can get one. However it's almost impossible to book appointments online.
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Feel well cared & they monitor my diabetes
12th November 2019I feel well cared for. Dr Grantham does a great job and the nurses are great too. I'm diabetic so I go regularly for check-ups to make sure everything is okay. I'm happy with how they're regularly monitoring my condition. No improvements needed.
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DRs/nurses are fantastic, reception not so go
12th November 2019The doctors and nurses are fantastic but the receptionists can be rude. They need a bit of customer service training because they let the team down. I wouldn't be allowed to speak to customers the way they do.
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Getting app is a nightmare but care is good
12th November 2019Getting an appointment is a nightmare - it's almost impossible to phone up and actually get through and get an appointment. I called the other day and sat on the phone for 40 minutes. The doctors are good and we're happy with the rest of it though
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Good - only problem is phones
12th November 2019Good surgery - only problem is trying to phone in. When you work full time you just can't wait 3 quarters of an hour to get through to the doctors. There's also a communication issue between the pharmacy and the doctors surgery which creates problems with getting prescriptions sorted. The doctors and nurses are great though!
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Mostly good but phoning is difficult
12th November 2019It's mostly good but getting through on the phone is difficult. When they open, the phones are still not on. You call back and then you're in a queue of 10 people. The doctors are really good. The only improvement I'd like to see is the phones. You can get an appointment when you need one once you get through to them. It's quick to get through to your appointment - never more than a 20 minutes delay.
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Really good surgery, 4 week wait sometimes
11th November 2019This is a really good surgery - I'm always able to get seen. Routine appointments can take longer - sometimes there's a four week wait. You're usually seen within 10 minutes once you're here waiting for your appointment. A lot of the time I need to see them quickly due to my anxiety so I'll call to speak to someone. I do have to explain about my anxiety every time I call but that's expected when you're calling the doctors about something. They're a good surgery in general.
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