Aldborough Surgery

Feedback

• They are very good, plus the pharmacy is very good

  4

  Submitted by Healthwatch Norfolk staff on behalf of patient 1st April 2025

  The receptionists, the nurses, they are all great. The doctors will come out (to patients). They are very good. Nowhere is perfect but they are very good, plus the pharmacy is very good. We wait two to three weeks for an appointment, which isn't too bad at all.

• Reply from Aldborough Surgery

  Thank you for your feedback. Your kind words are much appreciated. Alex Lorryman Practice Manager

• Surgery is brilliant. I like the fact you can queue for an appointment in the morning and be seen there and then. I've had no problems getting an appointment within a reasonable amount of time

  4

  Submitted by Healthwatch staff 28th March 2025

  I was diagnosed with severe anemia within the last year. I had had several appointments with GPs at Aldborough and each time they attempted to escalate my concerns so I could be sent for further tests. However, this is where the delays then began. I never heard any more beyond my experiences with the GP, until I fell very ill and was taken to A&E as an emergency. My care within A&E was again excellent, but I do feel it shouldn't have reached the stage where I was admitted as an emergency, had I just been sent for further tests promptly.

• Reply from Aldborough Surgery

  Thank you for your feedback, your kind words are much appreciated. Alex Lorryman Practice Manager

• They can't do enough for you

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 11th November 2024

  I have just spoken to the doctor and told them that they are marvellous. They try hard to put you right. I have been down to the open surgery before which is brilliant but today I had appointments with the doctor and the nurse. They were marvellous. They can't do enough for you. We have a laugh and a joke. My friend thinks they are marvellous as well!

• Reply from Aldborough Surgery

  Thank you for your kind words. They are very much appreciated. Alex Lorryman Practice Manager

• They do everything they can

  4

  Submitted by Healthwatch Norfolk staff on behalf of patient 11th November 2024

  It's good. I like that there is the walk in service. The waiting isn't too bad. You can be seen early. Everything seems to run smoothly. The waiting room is really nice and so are all the people. The care is really nice; they do everything they can. To bump it up to a five for me, it would have to be the absolute best, most pristine care! I think for me, It's the best it can be for what it is.

• Reply from Aldborough Surgery

  Thank you for your positive feedback. Alex Lorryman Practice Manager

• Absolutely fantastic

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 11th November 2024

  Absolutely fantastic. I left my previous surgery to come here. There is none of this triaging and waiting for weeks for an appointment, no. You can come here and wait to see someone. Everyone I tell about this service can't believe it!

• Reply from Aldborough Surgery

  Thank you for your positive feedback. We are pleased that our Open Surgery is still so popular with our patients. Alex Lorryman Practice Manager

• The care is great

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 11th November 2024

  It's always been good for me. Absolutely excellent. The care is great.

• Reply from Aldborough Surgery

  Thank you for your positive feedback. It is much appreciated. Alex Lorryman Practice Manager

• My appointment was excellent, they always are

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 11th November 2024

  it's excellent. The staff, the doctors and nurses, the whole package; I can't fault them for anything. My appointment was excellent, they always are. Everyone who works here, from the receptionists to the doctors, are doing a great job. These people are here to help us.

• Reply from Aldborough Surgery

  Thank you for your kind words. They are much appreciated. Alex Lorryman Practice Manager

• It's fantastic!

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 11th November 2024

  It's fantastic! You can come here and sit and wait. If you're ill today, you can see someone. I was here early and I was seen. They've looked after me through all sorts. The doctor asks the questions and lets you explain in your own way. The doctor is brilliant. They are so good that I have recommended the surgery to my family and now they are with the surgery as well.

• Reply from Aldborough Surgery

  Thank you for the positive feedback. It is much appreciated. Alex Lorryman Practice Manager

• They are always helpful

  4

  Submitted by Healthwatch Norfolk staff on behalf of patient 30th September 2024

  They're very good. I go down there to get my pills and they ring me for blood tests. They are always helpful. They call me in for a check up. The nurses are excellent.

• Reply from Aldborough Surgery

  Thank you for your feedback. I am pleased that you are happy and satisfied with the service that we provide. Alex Lorryman Practice Manager

• Absolutely brilliant

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 30th September 2024

  I went to my doctor with something and the referral was quick. I think the surgery is absolutely brilliant. It's amazing that they have a drop in service in the morning!

• Reply from Aldborough Surgery

  Thank you for kind words. They are much appreciated. Alex Lorryman Practice manager